Spa

Reviews of Nishitetsu Resort Inn Beppu

3 out of 5
Nishitetsu Resort Inn Beppu
2-10-4 Kitahama, Beppu, Oita-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 455 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hing Wai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, convenient store just on the ground floor of the hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

ANYU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff. Good position. Reasonable price.
Stayed 1 night in Dec 2023

8/10 Good

ashiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Yurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient. I was worry that the hotel will be noisy but It was OK. The room was little bit too tight.
Stayed 1 night in Nov 2023

10/10 Excellent

Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
Room facing the road is very noisy
Stayed 3 nights in Nov 2023

8/10 Good

Min

Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasant stay. Onsen was good. Breakfast was ok but not exceptional
Stayed 1 night in Oct 2023

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa.
Stayed 1 night in Oct 2023

8/10 Good

Man Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, only 7-8 mins walk from Beppu Station. There's a convenient store (Lawson) and a department store (and Starbucks) right across the street, and a Donki down the road. And 3 mins walk from the Beppu Bay. Staff is super nice and helpful, and it got everything you need - coin laundry on the 6th floor and an indoor/outdoor hot spring bath. It's a public bath but you might have the hot spring all by yourself if you go around midnight time :) The room is relatively small but it's good enough if you're traveling solo like me. The only minor issue is that the bathroom got this funky smell sometimes and the bath tub is relatively small. So I mainly use the public bath instead of my own bathroom.
Stayed 3 nights in Sep 2023

10/10 Excellent

stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Maryum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, courteous staff who couldn’t do enough for you and truly went above and beyond! I had to store my luggage with them and they very kindly let me extend that by a whole day. Highly recommend this hotel. Walkable to train station and bus stops right outside the hotel too.
Stayed 1 night in Aug 2023

10/10 Excellent

Kyoungshin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is just near the Main Train Station. Also it is attached with famous "Beppu Hell Tour" Bus terminal. You don't even need to get out of building to have Beppu Hell Tour bus as it is just beside front desk. Property is also near the Beppu Tower and beach which is perfect place for dinning and tour option. You will have nice public bath place for free as many Japanese hotels does (This is amazing) Employees are not fluent in English but it is acceptable as you don't need much communication to check-in and check-out.
Stayed 1 night in Jul 2023

4/10 Poor

Sui Ting

Disliked: Cleanliness, property conditions & facilities
Old and small room. The public bath is not natural onsen water. However, the price is competitive.
Stayed 2 nights in Jul 2023

8/10 Good

???

Stayed 1 night in Jul 2023

6/10 Okay

Chiuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

4/10 Poor

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a great experience sue to our room location
We were in room 215 which is on the spa floor and at the very wnd of the building. There were some sort of loud machinery on the other side of the wall (aircon machine maybe?) so there was a very loud humming noise for the whole night. And there were very loud people until 1 or 2AM also, perhaps enjoying the spa until it closed. We were thanking the stars we had only booked one night! I guess this is a great hotel if you get a room on a higher floor. But our room 215 was hell.
Stayed 1 night in May 2023

4/10 Poor

Todd

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When you go to Beppu Onsen hotels do double homework. This Nishitetsu Resort Inn Beppu has its own Onsen spring water; BUT NOT FOR YOU IF YOU HAVE TATTOOS. I thought that I had asked the right questions online about This particular property. Nowhere on the internet or their website does it exclude people with Tattoos. That’s why I booked it. Please do not stay here if you have tattoos. You will not be able to enjoy your full time here.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kay Heong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location with sea view
Stayed 1 night in Mar 2023

8/10 Good

Sun Mui

Stayed 1 night in Feb 2023

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public onsen area, especially the outdoor part, was really nice including a lot of lovely details in decorations and things
Stayed 2 nights in Feb 2023

8/10 Good

Jingnan

Traveled with family
Liked: Cleanliness, staff & service
Wondeful hot spring
Very good location, wonderful hot spring
Stayed 1 night in Feb 2023

10/10 Excellent

Shaina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Tattoo Friendly
Its a good location within walking distance of several onsen and the station. The hotel's onsen was nice but as I have tattoos I had to use bandaids to cover them as they arn't tattoo friendly unlike most Onsen in Beppu.
Stayed 2 nights in Jan 2023

10/10 Excellent

Sung Steve

Stayed 4 nights in Dec 2022

10/10 Excellent

Piotr

8/10 Good

helen

Stayed 1 night in Nov 2022
Response from Nishitetsu Resort Inn Beppu HIKITA on Jan 1, 2023
Mrs.helenThank you very much for staying at Nishitetsu Resort Inn Beppu.Thank you very much for your positive feedback.We are very pleased that you were satisfied with your stay.We will continue to improve our services so that we can provide you with the kind of service that will make you want to visit us again next time.We look forward to serving you again.

10/10 Excellent

Kwailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was small but AC was cool. Onsen in the hotel was included so it was nice. Staff spoke good English. Location was within walking distance to Beppu Station. Breakfast was good.
Stayed 1 night in Jul 2022
Response from 西鉄リゾートイン別府 疋田 on Jul 12, 2022
Mr. Kwailin Thank you for using Nishitetsu Resort Inn Beppu. We would also like to thank you for posting your review. We are very pleased that you are satisfied with your stay. Also, thank you for your compliment to the staff. We will continue to strive to provide the same service in the future. We look forward to seeing you again. Nishitetsu Resort Inn Beppu HIKITA

10/10 Excellent

Korrakoon

Stayed 3 nights in Feb 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in a comfortable and friendly area
This was a quick get away from my wife and I. When we first arrived the front desk was very helpful and spoke English which made the check in process extremely easy. There’s a nice onsen on the second floor. Hotel is conveniently located in the middle of everything and the bus stop was right outside the door. We will definitely stay again
Stayed 2 nights in Oct 2021
Response from Nishitetsu Resort Inn Beppu Matsuda on Oct 21, 2021
Thank you for staying at Nishitetsu Resort Inn Beppu. We are also very pleased to receive high praise. All the staff will do their best so that you can use it in the future. We look forward to seeing you again.

10/10 Excellent

DAN LAMAR

Stayed 1 night in Oct 2021
Response from 西鉄リゾートイン別府 松田 on Oct 21, 2021
この度は西鉄リゾートイン別府にご宿泊いただきまして誠にありがとうございます。 今回のご宿泊につきまして高い評価を下さり嬉しく思っております。 今後も同様の評価をいただける様にスタッフ一同頑張って参ります。 またのご来館をお待ちしております。

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from 西鉄リゾートイン別府 松田 on Oct 21, 2021
この度は西鉄リゾートイン別府にご宿泊いただきまして誠にありがとうございます。 高い評価をいただき大変嬉しく思っております。 この評価に満足する事なくこれからもスタッフ一同頑張って参ります。 またのご来館をお待ちしております。

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Beppu
Check in was very quick and friendly taking about 5 minutes. My room was clean with a big queen sized bed. The second floor bath was clean and convenient for a morning bath and they provided many amenities for free such as razors, combs, bath wash cloth, etc. I would definitely stay here again.
Stayed 2 nights in Sep 2021
Response from 西鉄リゾートイン別府 フロント 奈須 on Sep 27, 2021
Thank you for your stay. Also, thank you for posting the review.. I am honored to receive compliments on customer service and facility amenities. How was your trip to Beppu? If you have another chance, please use Nishitetsu Resort Inn Beppu. We'll be expecting you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near station and restaurants, convenient free parking, and small but nice outdoor onsen
Stayed 2 nights in Dec 2020
Response from NISHITETSU RESORT INN BEPPU on Jan 13, 2021
Dear MS/MRS, Thank you for reviewing us. And,thank you for your favorable feedback. We look forward to your next visit. SHINYA IWATA NISHITETSU RESORT INN BEPPU

8/10 Good

HIROKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地が良く部屋も綺麗
当日、予約で行きました 飛行機の関係で宿泊を決めましたが、大浴場があって、立地が良くて、朝食のついた条件で14000円程度で二名泊まれたので決めました。 部屋は狭いですが、寝るだけならいいと思います。
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We expected a better value based on previous stays with similarly priced hotels. It was serviceable and clean.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2019

8/10 Good

Al, Hobart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the station (700 m walk) and bars/restaurants.
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We asked for non smoking room but you could smell the cigarette as soon as you enter the room. The bed mattress is hard and got a back ache when we woke up..... the room is very small and there is minimum amenities. Overall, the only good thing with this property is that they have the hot spring...
Stayed 1 night in Sep 2019

10/10 Excellent

Suan Yew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Excellent staff.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spa easy access to public transport (our front of hotel is bus stop!) good access to food
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and helpful. Super location, near shopping, restaurants and sightseeing! Comfortable and clean rooms.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay! Good breakfast.
Lovely stay, breakfast was good and front desk shows good hospitality. Opposite a big departmental store and many choices of eateries. It is a ten minutes walk from the JR station and you could avoid going down an underpass with your luggage by crossing the road with traffic light further down. Bus company is in the lobby provides excellent connection to ‘hell’ visits or your location by bus.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, nice little hotel not far from downtown and the station. They have a good breakfast buffet and a nice little in-house spa.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

FrancesL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location if u don't hv a car, bus stop to beppu and yufuin in front of hotel, BF was the same for the whole 3 nights we stayed, the Onsen is clean and not many people which was relaxing. We booked the standard room with king size bed, the room and toilet is very very small, in fact once you open 2 x 20 inch suitcase there is not much room to move, we had to push the small coffee table and chairs against the wall. Overall a nice clean convienent hotel I would recommend
Stayed 3 nights in Feb 2019

4/10 Poor

Tatsuo

Disliked: Room comfort
Room was way too small
Stayed 1 night in Feb 2019

6/10 Okay

Wilphia

Liked: Staff & service
Good staff service. Smelly toilet and need to improve cleanliness of the toilet.
Stayed 1 night in Feb 2019
Response from NISHITETSU RESORT INN BEPPU on Feb 8, 2019
Dear sir, Thank you for reviewing us. And,thank you for your favorable feedback about our reception. However,we apologize for the defects about toilet. To ensure your comfortable experience here next time, we will improve that matter as soon as possible. We look forward to your next visit. SHINYA IWATA NISHITETSU RESORT INN BEPPU

8/10 Good

Jess, HK

Liked: Staff & service, property conditions & facilities
Friendly staff, convenience if you travel by express bus. Mini size room with tiny washroom. Breakfast was nice at such budget price.
Stayed 1 night in Jan 2019