Ratings based on 347 Verified Reviews

3.8 out of 5
87% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London

Family rooms close to Gare Du Lyon

Posted Feb 23, 2016
Pros: Quiet, separate bedroom and the kitchen.
Cons: The decoration and finish of the hotel really needs updating
Location: Gare Du Lyon, some local shops restaurants and supermarkets. Metro is also very nearby.
We booked this hotel as it had a separate bedroom and we wanted to stay with 2 kids. You do get the space and a kitchen which are the positives. But, the hotel is in dire need of some TLC - it is very dated and worn. There is no wow factor on any level, it's basic and practical. It's not also too close to Gare Du Lyon (7-8min walk, there is a metro station nearer). There are nearer hotels (Mercure, Novotel, Ibis). We've also stayed in the Novotel (in one room) and would recommend over this.
Comment from Hotel Management
Mar 12, 2016 by Helene, Hotel Management
Dear Steve, Thank you for your message. We have started renovation works this week and we will renovate the whole property. We expext to welcome you very soon. Regards
4 out of 5
by A verified traveler

Great base to explore Paris from on a budget

Posted Dec 20, 2015 on Hotels
Kitchenette a bit tired and fridge had bad odour but rest of the place very clean. A perfect base for seeing the Paris sights on a budget and preparing some meals at home using local produce. Staff very friendly and helpful and spoke several languages.
Comment from Hotel Management
Feb 12, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
1 out of 5
by A verified traveler from NY tri-state area

Good location but problem with cleanliness and bug

Posted Dec 14, 2015
Pros: Great location by metro, restaurants and shop but residential and quite.
Cons: Clean rooms more frequently, upgrade the shabby quality of the rugs and furnishings and most of all EXTERMINATE the bed bugs.
Location: Great location by metro, restaurants and shop but residential and quite.
I chose this hotel because of its convenient location to the metro, restaurants and shops, in addition to my preference for having a kitchenette to make my own coffee in the mornings. It met all those preferences. Unfortunately, the hotel has a policy of only cleaning the rooms once a week so it is not surprising that the rooms are shabby and worse affected by bugs. On my return flight home I found my upper are itching terribly and discovered that I had three bug bites in a linear row. After some online research I discovered that this is the patter for bed bugs. I alerted the hotel about this issue and they refused to take responsibility or make amends. Indeed they insisted that they were mosquito bites (in the winter month of December in a city hotel???). This corporate response is unfortunate because the staff that works at the hotel is lovely and always helpful.
Comment from Hotel Management
Feb 22, 2016 by Helene, Hotel Management
Dear Kate, We took our time to respond to your comment. We wanted to investigate about the problem you had in your room. I wish to inform you that we have taken all necessary actions. Experts came to inspect the room and we have not identified any species. As a precaution and security in order not to have any doubts we conducted disinfection of the whole room and those nearby. I wanted also to thank for compliments for our staff members at Citadines Bastille Gare de Lyon Paris. Your kind words will be shared with the team. Receiving such feedback from residents like yours inspire us to continually improve our service delivery. Once again, please accept my sincere apologies for the shortcomings you encountered. We look forward to welcoming you again at any one of our serviced residences. Best regards
4 out of 5
by Deborah

Affordable and comfortable for a Paris hotel

Posted Dec 11, 2015 on Hotels
Brilliant place to stay in Paris. Turn left for the nicer cafes and restaurants. Delightful staff who could not have been more helpful if they had tried. Underground parking a real bonus.
Comment from Hotel Management
Feb 12, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

Convenient apartment

Posted Nov 9, 2015
Pros: Very pleasant and helpful staff. Large room; toilet and bathroom separate
Cons: Poor lighting by table/desk No cafetiere only filter without jug for real coffee
Location: Close to metro; near Viaduc des Arts (promenade plantee) Several boulangeries and supermarkets nearby
Good location; good size studio apartment Close to metro; near Viaduc des Arts (promenade plantee) Several boulangeries and supermarkets nearby
Comment from Hotel Management
Feb 11, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
4 out of 5
Recommended
for Families
by ROSE

nice stay

Posted Sep 23, 2015 on HotelClub
good location, not far from train station. got a supermarket nearby where you can get everything you need. staff are nice.
5 out of 5
by A verified traveler

Posted Sep 7, 2015 on Hotels
Estelle the receptionist, was very friendly and helpful.Would recommend it to others.
Comment from Hotel Management
Feb 14, 2016 by Helene, Hotel Management
Dear Guest, Thank you for your comment We are glad to hear compliments of our staff members at Citadines Bastille Gare de Lyon Paris. Your kind words will be shared with the team. Receiving such feedback from residents like yours inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.
4 out of 5
Recommended
for Everyone
by A verified traveler

great exprience!

Posted Aug 7, 2015
Nice hotel, good facilities, very close to the subway station, bakeries, restaurants, etc...
Comment from Hotel Management
Feb 11, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from newcastle

Posted Aug 5, 2015
Well equipped for self catering , supermarket across the road. The staff were lovely.
Comment from Hotel Management
Feb 11, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
5 out of 5
Recommended
for Couples
by Richard C.

Great place to stay

Posted Jul 29, 2015 on Orbitz
The hotel has an efficiency kitchen with refrigerator and stove, so, you don't have to eat every meal out. Plus, there is a small grocery store across the street where you can buy food, drink, toothpaste, etc. There is a very nice patisserie at the end of the street past the grocery store where you can get coffee, pasteries, sandwiches, kiche, and other items. The quality is good. Across the street is also a shop that repairs clothing in case the need should arise. Practically next door is a laundramat. The metro station, Reuilly-Diderot, is within a couple of hundred feet and two metro lines run there including the main line Metro 1 that will take you to the Gare de Lyon, Hotel de Ville, Chatelet shopping area, the Louvre, and all the stops along the Champs Elysees. The hotel is NOT airconditioned. There are small safes in the rooms. More important, there are safes in a secure room across from the check-in desk where valuables can be secured. I used it every day. Never a problem with it