Ratings based on 1,898 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Amazing

Posted Apr 10, 2018
Amazing hotel, very clean, fancy, amazing food.....AMAZING WE'LL DEFINITELY COME BACK
Comment from Hotel Management
Apr 17, 2018 by henri, Hotel Management
Thak you very much we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portugal

Nice location

Posted Apr 8, 2018
The hotel is family friend, the location is not downtown but the with great access to metro an train
Comment from Hotel Management
Apr 17, 2018 by henri, Hotel Management
Thank you so much for your comments we hope to see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great, modern hotel next to big train station

Posted Apr 7, 2018
Hotel, room and staff were great ! We would definitely stay here again ! Pool was warm, nice kids area with Xboxes, staff was super friendly and helpful. Excellent hotel !
Comment from Hotel Management
Apr 19, 2018 by Henri, Hotel Management
Good Afternoon, Thank you for your comments, we're really happy to see that you like your stay and hope to see you soon. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Quiet hotel in a busy area of Paris

Posted Apr 3, 2018
I was really happy with my stay. Hotel is in a fantastic location, so close to public transport, restaurants and anything else you could need. Despite being so close to everything, it is tucked away and therefore extremely quiet, which ensured a great nights sleep. Very safe car park. Room was clean, adequate for us, a family with 2 kids, one of whom is a teenager. Not a massive room but plenty space for us. Great swimming pool, open 24 hours. Didn't have breakfast at hotel, loads of places to eat nearby, costa and pret inside station meant I could get a decent cup of tea. We loved our stay and will definitely book this hotel next time we visit Paris, a slightly crazy but incredible city.
Comment from Hotel Management
Apr 19, 2018 by HENRI, Hotel Management
Good Afternoon Sophia, Thank you so much for your comments, I'll inform the staff that you had a really good stay and hope to see you soon. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for Gare du Lyon

Posted Mar 10, 2018
Very good in general apart from the annoyingly bright clock and red light below the TV. I had to hang some clothing over it to make the room dark.
Comment from Hotel Management
Apr 19, 2018 by henri, Hotel Management
thank you for your comment and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel

Posted Mar 9, 2018
Great location. Easy access to the train station. Mostly of the staff at the lobby are very friendly and helpful. Very clean hotel
Comment from Hotel Management
Apr 19, 2018 by henri, Hotel Management
thank you for your comment, I'll tell the staff about your stay and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Convenient location

Posted Feb 27, 2018
Is an ideal hotel for family vacation. My kids is really enjoying to stayed at this hotel. We like the hotel fascilities such as kid’s corner with Xbox and Kinect Games. Gare de Lyon train station is just next to the hotel and 3min walk to the Metro station. Definitely will stay at this hotel again if we visit Paris.
Comment from Hotel Management
Apr 19, 2018 by henri, Hotel Management
thank you very much, it's really nice to see this comment, I'll tell the staff about your stay. And we hope to see you soon.
3 out of 5
by A verified traveler

Nice hotel , poor house keeping

Posted Feb 26, 2018
In general hotel was ok and clean , however we got frustrated to have to constantly ask for 4 towels as there was myself , my wife and two kids ,,!!! This happened pretty much for all 4 days ! On the last day we never bothered, on check out I pointed this out to the the girl whose response was house keeping probably don’t know there is 4 people , I’m sorry but this is not acceptable when they should be told there is four guest and We will need four towels , the girl in reception started to defend what clearly was poor service from the hotel , we travel regularly to Paris and don’t think will be staying here or any Novotel again, it’s seems to me as simple as some basic training given to house keeping , it there is four beds then it’s not rocket science to work out there is four guest. The bed also had a broken loose leg , which we told the reception on the first day , this never got sorted until we mentioned again on was done on day 3 , my wife caught her hand on the kids bed which caused it to bleed , person on duty was great , response was good and also gave us some nice gesture gift and free drinks for the bar. (Only reason why I gave the hotel good rating)
Comment from Hotel Management
Mar 30, 2018 by sl, Hotel Management
Dear Guest, I thank you for sharing your experience following your stay in my hotel. I sincerely regret the dysfunctions you were subjected to and please accept my sincerest apologies. The housekeeping department knows of course exactly how many people stay in a room every day and as you write, it is a basic training which has been reminded to the housekeeping team but also to the reception team. I am sorry that the issue with the bed was not solved upon your first request and moreover that you wife got hurt. Our guests' wellbeing and security are priorities which cannot accept any failure. Some corrective actions had been taken in order to optimise communication between services. I hope you will give us the opportunity to better serve you in the future. Best regards, Serge Lenormand
5 out of 5
Recommended
for Everyone
by A verified traveler

WARM and easy checkin and checkout

Posted Feb 18, 2018
Perfect for a short stay with kids especially if you are taking a train at Gare de Lyon which is right next to the Novotel. Staff very helpful. A nice little pool for the children. Frankly for the price I think it is a good deal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2018
The hotel is close to my offices with great access to restaurants. The swimming pool is nice bonus, although small and a little strange to be in view of the reception area. Dining and bar facilities are good but a little cramped.