Ratings based on 346 Verified Reviews

4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Kwong Ho Daniel

This traveler left a rating score only Posted Apr 13, 2017 on Hotels
3 out of 5
by Michele

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
4 out of 5
by CRAIG

Short stay

Posted Mar 18, 2017 on Hotels
Good location for business or pleasure.
5 out of 5
by Samanta

All perfect!

Posted Feb 24, 2017 on Hotels
Perfect location as right in the city center. Good size room and newly refurbished. Friendly and professional staff. Delicious food at the restaurant too.
4 out of 5
by A verified traveler

Central Hotek

Posted Sep 22, 2016
Pros: The rooms and the spa.
Cons: The coffee. The staff also didn't know how to use the coffee machine.
Location: Very central - close to shops and sights and train station.
Very clean, nice rooms, beautiful spa. Breakfast is not great - the coffee is awful.
4 out of 5
by Jane from London

Good place to chill

Posted Aug 20, 2016 on Hotels
Short break - wanted to revisit Bergamo. Got discount on our spa treatments as staying in the hotel. Liked the little touches- welcome drinks, chocolates on the bed on arrival. Staff all very helpful. No cooked breakfast, but we wouldn't eat that anyway - still good selection of cold cuts and cheese etc. Good location with a couple of nice restaurants near by
3 out of 5
by A verified traveler

poor wifi. great front desk

Posted Apr 27, 2016 on Hotels
all was ok. front desk girls always smiling and helping a lot. only thing I didn't like was poor speed of wifi.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Central, convenient, comfortable and friendly

Posted Mar 21, 2016
Pros: Staff really attentive
Cons: Nothing really
Location: Central new town, so close to conference centre and restaurants.
Stayed here for 5 nights for a conference. Great facilities and restaurant. Fantastic staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located

Posted Mar 5, 2016
Pros: Location, staff and cleanliness
Lovely hotel with welcoming friendly staff. Rooms very clean. Location very good . near to rail station and bus station and 10 minute walk to old town. Definitely recommend it.