Ratings based on 351 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by Carol

Clean and central hotel

Posted Jan 15, 2017 on Hotels
Centrally located hotel about 20mins walk from the train station. 5 mins walk from the main shopping street and 5 mins walk from the cable car to the old town.Lovely, clean rooms and tasty breakfast.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Mrs Carol, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback . We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco
4 out of 5
by Clive

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Mr Clive, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback . We look forward to giving welcome again !!! Best Regards Hotel Excelsior San Marco
5 out of 5
by Jan

Luxurious and quiet hotel

Posted Jan 2, 2017 on Hotels
We were at the hotel on New Year's Eve and the hotel is very nice, beautiful rooms, well you sleep, because the rooms are quiet, nice views and balconies. The only minus is the slow wifi. With such a high quality hotel is a shame.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Mr Jan, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your nice review . We look forward to giving welcome again !!! Best Regards Hotel Excelsior San Marco
4 out of 5
by A verified traveler

Lovely hotel in a beautiful part of Italy

Posted Dec 14, 2016 on Hotels
Excellent service especIally at the front desk and in the dining room at breakfast. The only reason I did not give the hotel 5 out of 5 is that we were unable to dine in the rooftop restaurant as it was fully booked.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Dear Customer, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your compliments for our Staff. Next time we'll book for you a better table on our panoramic Roof Garden Restaurant. We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco
5 out of 5
by A verified traveler

Very good hotel in a lovely position.

Posted Dec 11, 2016 on Hotels
We had a lovely short break the old town citta alta lovely place
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Customer, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your suggestions. We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel close to the Funicolare Citta Alta

Posted Nov 25, 2016
Pros: Parking, clean room, helpful personnel, good breakfast, excellent location
Cons: Needs renovation
It was our first visit to Bergamo, and we wanted to spend time primarily in Citta Alta. However we arrived in a car and we aware of the fact that parking in Citta Alta is difficult. Excelsior San Marco was a compromise: it is located in Citta Bassa, has parking (for additional fee), and is 5 minutes walk from Funicolare Citta Alta. The hotel itself is a little outdated; you need to return keys to reception when you leave, you know, those keys with heavy piece attached to key ring. Aside from that the hotel was quite good: clean room, helpful personnel, good breakfast, excellent location. Hotel is large and is used for events/conferences, so expect it to be crowded at breakfast.
Comment from Hotel Management
Nov 25, 2016 by Hotel Excelsior San Marco, Hotel Management
Dear Mr Aleksander, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your suggestions. We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 22, 2016
Excellent location, great breakfast, clean pristine facilities, 2 blocks away from Citta Alta funicular
Comment from Hotel Management
Nov 24, 2016 by Hotel Excelsior San Marco, Hotel Management
Dear Mr Anthony, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your compliments. We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco
3 out of 5
by A verified traveler

Great location... but???

Posted Nov 5, 2016 on Hotels
Ver warm room as they had shut off air conditioner units.. much the same in every hotel roo we have been throughout our 2 month travels in Europe. Had to open windows to cool the room, then got mosquitoes! We got a free upgrade for the view but the room was very small, and paint in bathroom was lifting. The room was surface cleaned but the wall paper and carpets needed a through cleaning. Very dated ..but locals said that it was the best hotel in the city???
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Mr(Mrs Anonimous, First of all, thank-you for your review. We are always glad when a guest spends time to leave an accurate feedback about the stay, whether or not it was good. We apologize if your room was under your expectations. We remain at your full disposa and we look forward to giving welcome again for a better experience. Best regards, Hotel Excelsior San Marco
2 out of 5
by A verified traveler

Barely 2*

Posted Oct 17, 2016 on Hotels
This property was no where near 4 stars. we were there on a Sunday and ALL their restaurants were closed. the hotel was old and it seemed that it hasn't been updated in a while. the shower was moldy and our room was very cold and uninviting. Basically the only positive this hotel going for itself is the location.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Customer, First of all, thank-you for your review . We are always glad when a guest spends time to leave an accurate feedback about the stay, whether or not it was good. We apologize if your stay was under your expectations. Thanks to your warning, we hope is possible to have a next time to improve your saticsfation .. Best regards - Hotel Excelsior San Marco
4 out of 5
Recommended
for Everyone
by A verified traveler

It is very well located

Posted Oct 17, 2016
Pros: Breakfast is included and it is very good. It is clean. It is very well located.
Cons: Hair moisturizer!!!
For a 4 star hotel, they don't provide with body moisturizer and most important, hair moisturizer.
Comment from Hotel Management
Oct 17, 2016 by Hotel Excelsior San Marco, Hotel Management
Dear Customer Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your suggestion to improve the customer satisfaction. For the boby moisturizer we'll provide soon. We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco