Bar (on property)

Reviews of Grand Hotel Terminus

3.5 out of 5
Grand Hotel Terminus
Zander Kaaesgate 6, Bergen, Vestland

Reviews

8.8

Excellent

Rating 10 - Excellent. 402 out of 844 reviews" "
Rating 8 - Good. 329 out of 844 reviews" "
Rating 6 - Okay. 87 out of 844 reviews" "
Rating 4 - Poor. 19 out of 844 reviews" "
Rating 2 - Terrible. 7 out of 844 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LOIS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had easy walks to the Bergen downtown area to take the Tram up and down to hike. We enjoyed the Views of the town and harbor. Easy walks to Shopping and found many wonderful places to eat. Starbucks just down the street.
Stayed 2 nights in Mar 2024
Response from Vebjørn on Mar 23, 2024
Dear Lois,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at Grand Hotel Terminus and appreciated our convenient location, stunning views, and friendly service. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location just across the street of the Bergen Central station!
Stayed 2 nights in Mar 2024
Response from Vebjørn on Mar 11, 2024
Dear Jessica,Thank you for your glowing review! We're thrilled to hear that you appreciated our superb location, just across the street from Bergen Central station. We aim to provide convenience and accessibility to our guests, and we're delighted that this was reflected in your experience. Should you find yourself in Bergen again, we'd be honored to welcome you back for another fantastic stay.

10/10 Excellent

Karen

Traveled with family
Liked: Amenities
Perfect location and easy access to trains and busses. Charming property with character.
Stayed 2 nights in Feb 2024
Response from siir on Mar 2, 2024
Hello Karen,Thank you for taking your time to write a review to us. So glad you had a pleasant stay with us, and liked our location! Hope to have you another time here at our hotel. Best regards Grand Hotel terminus,front desk.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Grand Hotel Terminus for the night after enjoying a trip on one of the Hurtigruten ships. We didn't want to have to rush to the airport, but to have a little time to walk around Bergen. We chose the TGHT as it was near to transport links and we could also leave our luggage...and what a wonderful choice we made for the final night of our Norwegian visit. The hotel had real character - Grand it was in every way. Our room, the dining, and the general ambiance. Thank you.
Stayed 1 night in Jan 2024
Response from sir on Jan 27, 2024
Hello,Thank you for taking your time to write a review to us. So glad you had a pleasant stay with us. Hope to have you another time here at our hotel. Best regards Grand Hotel terminus,front desk - Siri

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Loud party during one of the nights until 12 am.
Stayed 2 nights in Nov 2023
Response from Resepsjon, Grand Hotel Terminus on Nov 29, 2023
Hello,Thank you for taking the time to write a review. We are truly sorry if you were not informed about the christmas party upon arrival. Hope we could have helped you better by providing you with a more quiet room.Best regards Grand Hotel Terminus,front desk - Jana

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vebjørn on Oct 6, 2023
Hello,Thank you for your feedback! You are welcome back any time.

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely older style historic hotel. Great breakfast options as well.
Stayed 2 nights in Jul 2023
Response from Resepsjon, Grand Hotel Terminus on Aug 17, 2023
Hello,Thank you for the feedback! We are happy to hear that you enjoyed your stay, you are welcome back anytime.

10/10 Excellent

Sharanya

Liked: Staff & service, amenities, property conditions & facilities
Beautiful, clean and efficient
Stayed 1 night in Jul 2023
Response from Tor Henrik on Aug 6, 2023
Dear SharanyaThank you for your kind review. We are happy to hear that you had a pleasant stay. We wish you very welcome back.

10/10 Excellent

Lewis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really helpful!!
Stayed 1 night in Aug 2023
Response from Tor Henrik on Aug 6, 2023
Dear Lewis Thank you for your kind review. We are happy to hear that you experienced great service during your stay. We wish you very welcome back

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tor Henrik on Aug 4, 2023
Takk for din anmeldelse. Vi ønsker hjertelig velkommen igjen

8/10 Good

Boning

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything is great but the parking. Parking discount works in a very confusing way. They have a discounted rate with a public parking garage. To get the discount, you need to let the front desk know your license plate within an hour of you parking there. The hotel won't take your license plate when you check in, before you parking your car. The lady helped me with checking in wasn't super clear about it. I eventually got the discount by asking the parking garage's staff on duty. I believe the hotel should make this process more straightforward.
Response from Tor Henrik on Aug 4, 2023
Dear BoningThank you for taking the time to write us your review. We are happy to hear that you were satisfied with the overall experice of our hotel. We apologize if the parking system were not communicated clearly upon arrival. We thank you for your feedback and will proceed with caution. Wish you very welcome back

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Jul 2023
Response from Tor Henrik on Jul 27, 2023
Tusen takk for din anmeldelse. Vi ønsker deg hjertelig velkommen igjen

10/10 Excellent

Peder

Stayed 1 night in Jul 2023
Response from Tor Henrik on Jul 27, 2023
Tusen takk for din anmeldelse, Peder. Vi ønsker deg hjertelig velkommen igjen

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic building. Clean rooms. Excellent breakfast!
Stayed 3 nights in Jul 2023
Response from Kristoffer on Jul 16, 2023
Hello Amy, thank you so much for the great review, it helps us improve and make each stay more comfortable :) We are so glad you found the breakfast excellent and that you liked the historic building!We really hope to see you again and you are warmly welcomed back.

10/10 Excellent

Shailaja

Stayed 2 nights in Jul 2023
Response from Tor Henrik on Jul 31, 2023
Hei, Takk for din anmeldelse. Vi ønsker deg hjertelig velkommen igjen

10/10 Excellent

Malvika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great property with the friendliest staff, nice big rooms and good breakfast. Easy walk from the train station however that comes with it’s fair share of noise - no air conditioning so with the window opening there is quite a bit of noise.
Stayed 1 night in Jul 2023
Response from Kristoffer on Jul 6, 2023
Hello Malvika, thank you so much for the great review. We are really happy to hear that you had a good time with the staff and that you enjoyed the room :) We are sorry about the noise, and you caught the city in an abnormaly hot temperatur! Usally it rains and is cold, but you must have been lucky! We hope to see you again and warmly welcome you back!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Kristoffer on Jun 25, 2023
Hello Susan, We are so glad you left a review for us, as this helps us improve every day and make the next stay more comfortable! I can see you liked the resturant and had a good time with the workers, which is a great :)We hope to see you back soon and i hope you have a good day.Best regards, Kristoffer, reception.

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Give it an A plus for history and breakfast , cool property, but not so good for sleeping, no AC, windows open but to a noisy lane way, get that property can’t be upgraded for historic reasons, so no AC but definitely could add ceiling fan, or a portable fan for summer temperatures, tiny bathroom but manageable, great location and staff. Just not the best nights sleep
Stayed 1 night in Jun 2023
Response from Kristoffer on Jun 23, 2023
Hello Neil, we are so glad to recieve the A+ rating for the history and the breakfast, we are always making sure to constantly improve, so reviews is a great help! :)We warmly welcome you back and hope you have a nice day.

10/10 Excellent

Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous old hotel beautifully maintained and tasteful. Buffet excellent. Staff very helpful
Stayed 2 nights in Jun 2023
Response from Vlad-Florin Pop on Jun 14, 2023
Dear CornwallThank you for your feedback on our hotel. We appreciate your kind words. It's wonderful to hear that you found our hotel to be gorgeous, well-maintained, and tastefully decorated. We take great pride in preserving the charm of our historic establishment.We're also delighted that you enjoyed our buffet. We strive to provide a wide selection of delicious options to cater to our guests' tastes and preferences.Furthermore, we're glad to know that our staff was helpful during your stay. Providing exceptional service and assistance is one of our top priorities, and we're pleased that our team met your expectations.Thank you again for your feedback, and we look forward to welcoming you back on another occasion. If there's anything else we can assist you with, please don't hesitate to let us know.Your Dearly, the reception of Grand Hotel Terminus

10/10 Excellent

Stevie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Resepsjon, Grand Hotel Terminus. on Jun 13, 2023
Dear StevieThank you for your amazing 5-star review! We are thrilled that you had such a fantastic experience at our hotel. We appreciate your support and look forward to welcoming you back in the future.Best regards,StianFront DeskGrand Hotel Terminus

10/10 Excellent

Karl

Stayed 1 night in May 2023
Response from Kristoffer on Jun 20, 2023
Hello Karl, we are pleased to see that you had a good stay and found good food in the resturant! :)We warmly welcome you back.

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2023
Response from Tor Henrik on Apr 23, 2023
Hi, Julie Thank you for your review. We're happy to hear that you were pleased with you stay. We wish you very welcome back

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for the second time. It is convenient to the station and the light railway so the airport is easily accessible and after travelling by rail the day I arrived it met my needs. The downside of this being an older hotel is that some rooms, the standard double do reflect this and are a little tired. There was a minibar but no tea or coffee making facilities in the room. The breakfast is excellent though the hot items were not kept very hot by the hot plates this could be looked at. The rest was otherwise good and I would consider staying again
Stayed 1 night in Apr 2023
Response from Tor Henrik on Apr 4, 2023
Hi, PaulaThank you for your review. We are happy to hear that you had a pleasant stay here at Terminus. Thrilled to hear that you found the location of the hotel convenient. We are able to provide kettle upon request, in regards to making tea in your room, so please let us know in advance if you'd like for us to provide this for you next time. Great to hear that you enjoyed the breakfast as well. We also appreciate your feedback in regards to the hot pleates. We wish you very welcome again.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff
Stayed 1 night in Mar 2023
Response from Tor Henrik on Apr 1, 2023
Hi, SamuelThank you very much for your review. We are happy to hear that you had a pleasant stay with us and that our staff was of great service to you. We wish you very welcome back.

6/10 Okay

Francine

Traveled with group
Liked: Cleanliness, staff & service
Historic place needs some refreshing.
Excellent location across from the train station. Helpful employees. Many parts of the hotel need refreshing, but it was nice to stay in such an historic place. The very thin walls meant that I could hear every sound from the room next door. That’s why I gave it a relatively low rating for comfort. Luckily, I had to get up early, otherwise the radio next door at 5:30 AM would have bothered me more. You could hear the people talking, sneezing, etc. No room to open a large suitcase except on the floor, and the room was small to begin with, as are many European hotel rooms. Really fine breakfast.
Stayed 2 nights in Mar 2023
Response from Tor Henrik on Mar 31, 2023
Hi, FrancineThank you for you review. We are happy to hear that our staff was of great service and that you enjoyed the location of the hotel, as well as the breakfast. We wish you very welcome back.

10/10 Excellent

Amber

Stayed 1 night in Feb 2023
Response from Resepsjon, Grand Hotel Terminus. on Feb 26, 2023
Hei,Takk for den flotte tilbake meldingen! Vi er glad for å se at du ble fornøyd med oppholdet ditt, Du er hjertelig velkommen tilbake.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Look elsewhere
Quality and size of room for price is disappointing. Parking is off site and £15 per day.
Stayed 1 night in Feb 2023
Response from v on Mar 1, 2023
Dear Guest,I am so sorry that you were disappointed in your stay.We would have been happy to upgrade you to a larger roomThe parking fee should be the cheapest in Bergen with the discount from our hotel.I hope that you will have a great day, and again, I am so sorry that you were disappointed.Best regards,Vera, Front Desk, Grand Hotel Terminus

8/10 Good

Tor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from v on Jan 3, 2023
Hei Tor,Takk for flott tilbakemelding!Ha en fin dag!Med vennlig hilsen,Vera, Resepsjonen, Grand Hotel Terminus

10/10 Excellent

Eric

Stayed 1 night in Nov 2022

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from v on Oct 19, 2022
Takk for din fine tilbake melding Thomas:)Ha en fin dag!Med vennlig hilsen,Vera, Resepsjonen, Grand Hotel Terminus

8/10 Good

Thomas, Newport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic, historic hotel, right next to the train station. Just take the exit to your right and you’re there. It’s walkable to all of the points of interest. The bar is wonderful as well. We liked that it’s not so updated that you can actually open a window and get fresh air. We had a window away from the station so it was quiet. It was only noisy when a band was playing one night, but it was done before 10 pm. Wonderful breakfast (use the warmed plates). Front desk service was usually friendly and helpful. Ask for wifi password and location of amenities.
Stayed 4 nights in Sep 2022
Response from Resepsjon, Grand Hotel Terminus. on Sep 16, 2022
Hello Thomas,Thank you for the great feedback! We are happy to hear that you enjoyed your stay, you are very welcome back to stay with us again.

8/10 Good

Gerald

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from Resepsjon, Grand Hotel Terminus. on Sep 6, 2022
Hello Gerald,Thank you for the great review! we are very happy to see that you enjoyed your stay, you are very welcome back to stay with us :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Resepsjon, Grand Hotel Terminus. on Aug 29, 2022
Thank you very much for the high evaluation. Welcome back to Grand Terminus!

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very small, excellent breakfast. Next to train station and tram and shopping center nearby.
Stayed 4 nights in Aug 2022
Response from v on Aug 25, 2022
Dear Carl,Thank you for your excellent feedback!We are sorry that you found the room a little small, but we are very happy that you enjoyed our location and breakfast!Have a wonderful day!Best regards,Vera, Front Desk, Grand Hotel Terminus

8/10 Good

Ulrich

Stayed 1 night in Aug 2022

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky and lovely old hotel. Great breakfast.close to everything
Stayed 1 night in Aug 2022
Response from Resepsjon, Grand Hotel Terminus. on Aug 19, 2022
Hi Emily!Thank you so much for the feedback. Best regrads front desk

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Resepsjon, Grand Hotel Terminus. on Aug 19, 2022
Hei,Takk for den flotte tilbake meldingen din! Vi er glad for å se at du ble fornøyd med oppholdet ditt. Vi ønsker deg hjertelig velkommen tilbake.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sjarmerende historisk hotell
Historisk hotell, sentralt plassert i Bergen. Gåavstand til det meste. Fint vedlikeholdt og renovert. Utrolig god service og imøtekommende ansatte. God mat og drikke serveres også. Litt støy fra gaten utefor rommet. Ligger rett ved togstasjonen.
Stayed 1 night in Aug 2022

8/10 Good

Ed

Stayed 2 nights in Aug 2022
Response from Resepsjon, Grand Hotel Terminus. on Aug 13, 2022
Dear guest, Thank you for your review! Best regards, Front Desk, Grand Hotel Terminus :)

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Resepsjon, Grand Hotel Terminus. on Aug 6, 2022
Thank you so much for your feedback! We really appreciate it. Welcome back!

10/10 Excellent

MARICEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything around the city
Stayed 1 night in Jul 2022
Response from Resepsjon, Grand Hotel Terminus on Aug 6, 2022
Thank you so much for your feedback! We really appreciate it. Welcome back!

6/10 Okay

Anna

Stayed 1 night in Jul 2022
Response from Resepsjon, Grand Hotel Terminus. on Aug 2, 2022
Hei Anna, Takk for tilbakemeldingen! Vi Håper du hadde et flott opphold og du er hjertelig velkommen tilbake om det måtte ønskes :)

2/10 Terrible

Thomas

Stayed 1 night in Jul 2022
Response from Resepsjon, Grand Hotel Terminus. on Jul 27, 2022
Dear Thomas, sorry to see that your stay with us did not meet your expectations. We always want to improve, so we hope you will give us another chance at a later occasion. Kind regards, - Mariel Grand Hotel Terminus

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great, comfortable hotel nearby Bergen center.
Stayed 1 night in Jul 2022
Response from Resepsjon, Grand Hotel Terminus on Jul 15, 2022
Thank you so much for your feedback! We really appreciate it. Welcome back and have a nice day!

8/10 Good

Richard

Stayed 1 night in Jul 2022
Response from vera on Jul 6, 2022
Thank you Richard:) Best regards, Front Desk, Grand Hotel Terminus

10/10 Excellent

Morten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and unique. Service was fantastic, breakfast was good, and the coffee was great. All I need. I'll definitely stay here again, the next time I'm in town.
Stayed 1 night in Jun 2022
Response from Resepsjon, Grand Hotel Terminus. on Jun 30, 2022
Hello, Thank you for the feedback! We are happy to hear that you enjoyed your stay, you are happily welcome back.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent hotel with fabulous breakfast ideally located next to the main station and a 10 minute walk from Bryggen old town.
Stayed 5 nights in Jun 2022
Response from Resepsjon, Grand Hotel Terminus. on Jun 27, 2022
Hello Robyn, Thank you for the feedback! We are very happy to hear that you enjoyed your stay, you are very welcome back.

8/10 Good

Egil Alf

Stayed 1 night in Jun 2022
Response from Elin on Jun 28, 2022
Hi, Thank you very much for your feedback. Have a wonderful day. :)

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike most modern hotels with their idenical, little, box-like rooms, this renovated grand hotel is spacious and charming.
Stayed 3 nights in Jun 2022
Response from vera on Jun 26, 2022
Dear Nigel, Thank you very much for your very nice review and top score. Means so much to us that you enjoyed our hotel. Have a wonderful evening! Best regards, Vera, Front Desk, Grand Hotel Terminus