Ratings based on 487 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Very pleasant. Asking me to submit more information on this review is the worst part of the experience. The ratings I gave should speak for themselves. In fact I shall now unsubscribe from Expedia.
Comment from Hotel Management
Sep 12, 2017 by ine k , Hotel Management
Thank you for Your feedback, Your oppinon is very important to us.
4 out of 5
by A verified traveler

Posted Aug 31, 2017
Room had absolutely no drawer storage space and had to 'live out of a suitcase' for 3 nights/4 days. Did not like that at all
Comment from Hotel Management
Aug 31, 2017 by Ine K, Hotel Management
Thank you for Your review, We do offer lager rooms for an additinal charge that has Storage.
3 out of 5
by A verified traveler

Good Location, Uncomfortable Bads

Posted Aug 17, 2017
Pros: Good location - near fish market Cons: - the bads were tight and old - I felt each spring of the matress; - we did not have robust WiFi connection in the room; each 3-5 min. it was necessary to go to the corridor and restore the connection. We found it as soon as we entered the room and asked to either fix the problem or change the room, as it was crucial for us. Even though the staff promissed to help and we staid for two nights, we have not received any support.
Comment from Hotel Management
Aug 21, 2017 by Ine Kongshavn , Hotel Management
Thank you for Your feedback, Your comments are very important too us. We are currently going through Our Whole hotel and checking Our wifi Connection in order to try and improve this as best possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hythe, Kent, UK

Close to fish market

Posted Aug 7, 2017
Great breakfast. Very varied. Smallish room. Quite comfortable. Quite close to the fish market & interesting bits of Bergen. Nice lounge with free tea & coffee. They let us spend a couple of hours there after we had checked out. We paid £135 a night which I thought was a bit expensive for the place although this is Norway.
Comment from Hotel Management
Aug 8, 2017 by ine kongshavn , Hotel Management
Dear Brandan, Thank you for Your feedback,
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcestershire

Lovely hotel situated in a good location in Bergen

Posted Aug 1, 2017
Hotel was situated in a good location in Bergen. Hotel has great facilities. It was clean and tidy. Room was spacious and easily accommodated a family four. Large variety of food for breakfast. Room was not ready when we arrive, albeit we were 15 minutes early for check-in. We were encouraged to leave our bags and come back later. Breakfast was a bit disorganised. In summary a beautiful hotel, great facilities, in a good location with great breakfast. Overall we enjoyed our stay.
Comment from Hotel Management
Aug 1, 2017 by ine kongshavn, Hotel Management
Dear Kim, Thank you so much for taking the time to review Your stay With us. Great to hear that you enjoyed Your stay, welcome back Next time you are in bergen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Great hotel and very centrally located. They have nice restaurant inside also.
Comment from Hotel Management
Jul 17, 2017 by I, Hotel Management
Thank you for Your feedback, Best Regards Ine Kongshavn
5 out of 5
Recommended
for Everyone
by A verified traveler from Gotham City

Nice hotel close to the old harbour of Brygenn.

Posted Jul 7, 2017
Pros: Really nice roomy room with couch, chairs and large bathroom. My wife is disabled and they placed her in an extremely accessible room.
Location: A short walk to the old harbour of Brygenn and a 15 minute walk from the Hirtigruten ferry (we walked to the ferry both coming and going.
Great breakfast which is part of the room price, very helpful and friendly staff, great location next to the old harbour but quieter than the other side of the harbour. It is expensive by Canadian standards but good value for Bergen. We had a very early flight and the hotel gave us a 4AM wake up call and made us a nice bag breakfast without me asking for it. We really loved this hotel!
Comment from Hotel Management
Jul 7, 2017 by Ine Kongshavn , Hotel Management
Thank you so much for Your review, great to hear that you where happy With you accomidation. I am happy to hear that Our staff took care of you during Your stay. Welcome back at any time. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Calif.

Old Hotel with Small rooms and Inadequate Amenitie

Posted Jul 4, 2017
Pros: Location with easy access to many Hanseatic wharf sites.
Cons: Beds could be larger and firmer and more storage space in the room for toiletries, clothing, etc.
Location: Lots of activities like the Hanseatic Museum and free shuttle service to others nearby. Have a funicular that goes up to a great viewpoints.
Single "standard" beds were very narrow (only 30 in. or 80 cm) and overly soft (or just worn out perhaps). There was virtually no storage space in the room either in the tiny bathroom, one closet and no chest of drawers - just one minifridge. In-room free wifi was good as was the ample free hot breakfast buffet. Staff mostly very friendly and helpful with info and suggestions. Had a nice on-line chat service on their web site that was helpful. Basically a comfortable old hotel for a couple nights in Bergen and very conveniently located on the wharf area within easy walking distance of many of the sights. Didn't need it ourselves but parking was limited apparently from what we heard from other guests.
Comment from Hotel Management
Jul 5, 2017 by Ine Kongshavn , Hotel Management
Thank you so much for Your feedback, Your comments means a lot too us. glad that we meet some of Your expecations, We are changing the beds in most rooms gradually during the season and getting a little bit of a face lift this year. We do hope you come back and have a look.
4 out of 5
by A verified traveler

Good location great staff but

Posted Jun 29, 2017
Staff excellent Breakfast great variety. The "beds" in our room sucked. They basically 2 cots. Not very comfortable.
Comment from Hotel Management
Jun 30, 2017 by ine k, Hotel Management
Thank you for Your feedback, We are planning on changeing many of Our beds shortly, so hopefully the beds will be better for Your Next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jersey

Short walk to Brygenn and to Hurtigruten terminal.

Posted Jun 25, 2017
Pros: Charming, roomy, excellent breakfast
Location: Near old port of Brygenn
Quiet area Close to old harbour. Nice staff, great breakfast included
Comment from Hotel Management
Jun 26, 2017 by Ine C, Front Offic Manager, Hotel Management
Thank you so much for your feedback. your comments means a lot to us.