Ratings based on 149 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

The best place to say in the area, by far

Posted Jun 5, 2017
Pros: The location, the grounds, the food.
Cons: The constraints of an old palace are both the charm and limitation of the rooms, etc. The place is comfy, clean, and the staff friendly and helpful.
Location: Bensburg is a far suburb of Cologne. If you have business in the area (Bergisch-Gladback, Leverkusen, etc.) this is a no brainer.
This is top notch hotel sitting on a hill overlooking Cologne, with some amazing food and wine on site. It fine for business, excellent for couples, and I even saw a family with kids there.
Comment from Hotel Management
Jun 29, 2017 by Kurt Wagner, General Manager, Hotel Management
Dear Rimas, thank you for your time you spend for your Evaluation on Expedia. It is nice to see that you enjoyed your stay with us. We would be glad to welcoming you to our property again and remain With Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

3 Stars Michelin

Posted Apr 11, 2017
Really good 3 Star Michelin Restaurant . Nice bar. Perfekt room Top stay, perfect
Comment from Hotel Management
Apr 16, 2017 by Kurt Wagner, Hotel Management
What a great Review! Thank you very much for staying with us and for your Feedback! Needless to say, that we are looking forward to welcome you back! Kind regards Kurt Wagner
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great vacation spot and business too.

Posted Apr 9, 2017
Pros: Clean and grand.
Cons: Not much to improve! German excellence at your feet!
Location: Forest, nice town, near Cologne and Dusseldorf.
Great place to stay at more for vacation, but if you are in town for business will not be disappointed too. Nice layout, clean large rooms and plenty to do around the premises. Excellent stuff and wonderful town near Cologne.
Comment from Hotel Management
Apr 16, 2017 by Kurt Wagner, Hotel Management
Thank you very much for your great Review! We are very happy to see, that you have enjoyed your stay with us. We are looking Forward to welcome you back very soon! Kind regards Kurt Wagner
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Palace Hotel

Posted Mar 6, 2017
Great staff, grand building and room. Excellent food. User-unfriendly shower-tub.
Comment from Hotel Management
Mar 7, 2017 by Kurt Wagner, Hotel Management
Dear guest, thank you very much for your great Feedback! I was a pleasure to read that you felt confortable while staying with us. We are looking forward to welcome you back very soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh, Saudi Arabia

It is a Palace not just a Hotel.

Posted Mar 4, 2017
It was a nice experience. Lovely staff, majestic place and very quite Really it was a generous hospitality.
Comment from Hotel Management
Mar 5, 2017 by Kurt Wagner, Hotel Management
Dear guest, thank you very much for your great Feedback, we feel flattered that you have experienced the Hotel like this. We would love to welcome you back in the near future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

A stay in history

Posted Mar 1, 2017
Pros: The grandeur, the history, the rooms + especially the buffet breakfasts in the Grand Room. The spa and pool were amazing + the staff most kind.
Cons: Shame Vendome restaurant was closed. One of the highlights we missed. Wasn't mentioned on website nor when we booked. Steam room could be more steamy
Location: Bensberg is a lovely town to wander in. Check out the Malerwinkel hotel, the pubs dotted around. Highlight is a forest walk and visit Schloss Lerbach
We're talking about a castle in Bensberg that received a Euro 100m makeover to bring it back to its former glory. As the saying goes - no expenses spared. And it shows. It's a cross between Versailles and Winchester Cathedral. Lots of high ceilings, cornices, huge windows, giant doors, plush carpets and wonderfully comfortable rooms in very ornate rooms with original art on the walls. Black granite double sinks in the bathroom and very deep baths complete with multiple sprayer shower heads. Plenty of places to sit in the lobby, and lots of exploring to do in the hotel ( check out the 1st floor and the library, various corridors and salons, frescoes in the staircases and coats of arms replete with sculptures. Did I mention the art? Salvador Dali in the bar and Luepertz dotted around the place. Hotel staff were amazing. Nothing was too much trouble and they were kind and courteous.
Comment from Hotel Management
Mar 3, 2017 by Kurt Wagner, Hotel Management
Dear Guest, Thank you very much for your great Feedback! We are delighted to read that you had a pleasant stay with us. I am excited to share you Feedback with our Team. Thank you very much and we are looking forward to welcome you back in the near future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Great hotel, beautiful building & fantastic spa

Posted Jan 9, 2017
Pros: The restaurants and mostly Vendome, Spa facilities with pool especially during nights because of lighting, impressive building
Cons: Coffee machine in the room. One big bed (or combined top-mattress) instead of to one person beds
Location: Nice village on walking distance, with some nice shops and bakeries and nice restaurants.
The hotel is located in a great old authentic palace and the old luxury atmosphere is well preserved. The restaurants are very good and especially Vendome is incredible. It was a real treat to have dinner there. We really liked the spa, the pool and saunas in the hotel. The whirlpool, could be warmer, but all together the facitlities are very good. The rooms are comfortable, a nice bed, good bathroom and nice view over the surroundings. Schloss Bensberg is a fantastic place to relax, to have romantic moments with your loved ones and a culinary sensation.
Comment from Hotel Management
Jan 12, 2017 by pick@schlossbensberg.com, Hotel Management
Dear Guest, Thank you very much for your feedback following your recent stay at Althoff Grandhotel Schloss Bensberg. I will be sure to pass on your generous comments to my colleagues as I am certain this will further motivate them to delight and satisfy our guests. Needless to say, we look forward to welcoming you back hopefully very soon. Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with amazing view of Cologne

Posted Dec 6, 2016
Cons: Gym could have more equipment and free weights
Location: Walking distance to Bensberg town which is small but coffee shops, restaurants and stores near by. Easy access to Cologne either by car or train.
My husband and I have stayed here multiple times while visiting family in town. The rooms are very nice with a decent size work space and good-sized bathroom. As in most German hotels, the bed is two singles pushed together and separate duvets but it's not that bad. Gym is on the smaller side but has new and few different cardio equipment. Not a lot of other machines or free weights. The pool is nice and quiet. We didn't use the steam room or spa but looked nice. The hotel also has a nice bar with live music on weekends and holidays with a fireplace in the back - perfect for a nightcap.
Comment from Hotel Management
Dec 10, 2016 by Kurt Wagner, Hotel Management
Dear Sir or Madam, Thank you for sharing your wonderful experiences with the Expedia readers. The opinion of our guests is the most important basis for our efforts, for guaranteeing continued, outstanding service quality and for fulfilling the expectations of our guests. We will now check how we could improve the gym with the requested weights. Best regards from Bensberg Kurt Wagner
4 out of 5
by A verified traveler

Nice hotel, value for money.

Posted Nov 2, 2016 on Hotels
Overall a nice stay but away from city. If some kind of transport is provided by Hotel, more convenient.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear guest, thank you very much for your Feedback! We are looking forward to welcome you back soon. We can also assit you with any transportion as well, just let us know in advance. Kind regards Your Bensberg Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2016
Nice hotel. My room was in a block a short walk from the main hotel which would have been inconvenient if it had been raining. I had also checked in early. My room was not ready so I left my bag at reception. When I returned they assured me that my bag would be in my room. It was not. It took a couple of calls to get it fixed. Irritating but not the end of the world!
Comment from Hotel Management
Sep 29, 2016 by Kurt Wagner, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. We do apologize for the miscommunication in regards to your luggage. Furthermore we will make a note in your preference that you prefer the rooms in our main building, thus next time you are staying with us we accordingly allocated the perfect room for you. We hope to welcome you back very soon. Kind regards Kurt Wagner General Manager