Ratings based on 187 Verified Reviews

4.7 out of 5
88% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

grand hotel with beautiful views

Posted May 20, 2018
this is a 5 star hotel with a friendly staff. The rooms are wonderful and unique and we happened to be there on a night when someone was celebrating a birthday with a 10 minute display of fireworks in the evening. Very fun!!
5 out of 5
by A verified traveler from Boca Raton,Florida

Posted May 9, 2018
Exceptional hotel with Michelin star restaurants and great pool and spa. A very classy place to stay.
Comment from Hotel Management
May 14, 2018 by Kurt Wagner, Hotel Management
Dear Dan, thank you for your great Evaluation and the time you spend for. We are really glad that you enjoyed your stay with us and we are looking Forward to welcoming you soon to our property again and remain in the meanwhile with Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in Germany

Posted Apr 24, 2018
And I have stayed in everything from the Kempinsky to the Hilton. If there is any way to improve a Hotel other than a cash machine that gives money free without putting a card in, I don't know it.
Comment from Hotel Management
Apr 29, 2018 by Kurt Wagner, Hotel Management
Dear Mike, thank ypu for your awesome Evaluation and the time you spend for. We are glad that we are the best Hotel in Germany for you and would be glad to be revisited by you next time when you are in Germany again. In the meanwhile we remain with Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
Be prepared with dress clothes if you book this hotel! My boyfriend and I felt out of place wearing casual clothes. The hotel staff were very friendly and speak very good English. The hotel is luxurious and not over priced. Not too far from the bus station or the u-bahn but bear in mind that it is 30-40 minutes from downtown Köln.
Comment from Hotel Management
Apr 29, 2018 by Kurt Wagner, Hotel Management
Dear Sarah, thank you for your valuation and the time you spend for. We are glad that you enjoyed your stay with us and would be glad to welcoming you to our property again and remain in the meanwhile with Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Like a kind in the castle!

Posted Jan 7, 2018
Pros: Royal vibe
This is one of the best hotels that I have stayed at in Germany. All very 5 star, celiings are hight, a real castle. No noises, and I slept great each time.
Comment from Hotel Management
Jan 8, 2018 by Kurt Wagner, Hotel Management
Dear Feodor, thank you for your great Evaluation. We are glad that you enjoyed your stay with us and would be glad to welcoming you to our property again and remain in the meantime with Kind regards
4 out of 5
Recommended
for Couples
by A verified traveler from Bath, UK

Luxury hotel excellent staff prices to match.

Posted Oct 7, 2017
Pros: The staff mainly; the quiet luxury feel: the comfortable bed.
Location: The hotel is about 8 miles outside the city and we used the tram system (a station is about 5 mins walk) which was efficient and well priced.
The staff on our arrival set the tone for our visit. They were friendly and efficient and willing to tolerate our desire to speak very bad German even though they spoke English perfectly well! Our room, whilst of the lowest category available, was lovely. The bed was very comfortable with luxurious bed linen, the bathroom very well appointed and there were some really nice touches like fruit and refreshments. Because we had arrived later than planned we ate in one of the hotel’s restaurants. If you stay here remember it is a luxury hotel with prices to match. The food was not to our taste but the setting was very pleasant and the staff (following the theme!) attentive and friendly. On subsequent evenings we explored the town surrounding the hotel to find typical local restaurants. There were a couple of minor niggles such as there being no towels for use in the sauna one evening and the pool area not being tidied of discarded towels and forgotten replenishment of coffee pods in the room but these were minor points. Also, note that parking is charged at €22 per day. The issue which detracts slightly from the overall rating was that on one evening of our stay the bar was playing host to a disco. This is the only bar, is quite small and meant that there was nowhere to relax with a glass of wine at the end of the day - the only option offered was to sit in the restaurant which was not what I would have expected of such a top grade hotel.
Comment from Hotel Management
Oct 7, 2017 by Kurt Wagner, Hotel Management
Dear JillE, thank you for your great evaluation on Expedia. It is nice to see that you enjoyed your stay with us. The remark which you have made for the bar when we have live music to have a seat just to chat and relax is a good advise. Thank you. We would be glad to welcoming you again and remain with Kind regards
5 out of 5
by A verified traveler

Posted Sep 21, 2017 on Hotels
Comment from Hotel Management
Oct 3, 2017
Sehr geehrter Anonym, herzlichen Dank für die herausragende Bewertung. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben bis dahin Mit freundlichen Grüßen Kurt Wagner General Manager
4 out of 5
by Iciar

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Oct 3, 2017
Dear Iciar, thank you for your Evaluation on hotels.com. We would be glad to welcoming you again and remain in the meanwhile with Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from malaga ,spain

Wonderful hotel

Posted Sep 7, 2017
A must if you are in the region . Great hotel ,great staff We will be back soon
Comment from Hotel Management
Sep 9, 2017 by Kurt Wagner, Hotel Management
Dear Stephan, thank you for your great feedback. We would be glad to welcoming you to our property again and remain with Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Superb with a capital S. Exceptional hospitality.

Posted Sep 4, 2017
Pros: Quiet location, superb services, and fine dinning. Don't forget the breakfast.
Cons: Minor point, but may be better directional signage to the various restaurants. Though the staff was most helpful.
Location: Did'nt stay long enough to explore the area. But did walked the near by town in the AM. Seems quaint and cozy. Large park near by.
Our stay was only for one night. Wish we had more time. We walked the beautiful ground in the afternoon, this was just enough relaxation before we continue on with our journey the next day. Had a wonderful dinner at the Trattoria Enoteca. Wanted to try Vendome but was closed for the summer. our adult kids can not compliment enough about the fine appointments in the room...my wife loved the toiletries???
Comment from Hotel Management
Sep 9, 2017 by Kurt Wagner, Hotel Management
Dear 5dela, thank you for your awesome evaluation. It is great to see that you and your family enjoyed your stay with us. We would be glad to welcoming you to our property again and hope you will have enough time to visit the surrounding area as well the hotel in the meantime we remain with Kind regards