Ratings based on 1,442 Verified Reviews

4.1 out of 5
78% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient

Posted Dec 10, 2017
Pros: beautiful old hotel with modern updates
Cons: cannot think of anything
Location: good location
attended dinner at Meritage Restaurant. it was convenient to stay in the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland Oregon

Loving & beautiful restoration of Iconic Hotel

Posted Dec 5, 2017
Absolutely one of the loveliest hotel experiences I've ever had.
Comment from Hotel Management
Dec 7, 2017 by Quality Manager, Hotel Management
Dear Susan, Thank you very much for choosing to stay with us during your recent visit. We are delighted to hear you found the experience to be so enjoyable! It will be my pleasure to share and celebrate this feedback with our team. It would be an honor to welcome you back again in the near future and we hope to have the opportunity. Warm Regards, Peter Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Beautiful Hotel but don’t get room at back of hote

Posted Nov 26, 2017
Claremont is a beautiful hotel that is generally very comfortable. But we got a room at the back of the hotel with a view of the back loading area. It couldn’t have been further from the elevators and at 6am some construction project got going with beeping and banging. I love this hotel but they should discount this particular room and warn people about noise.
Comment from Hotel Management
Nov 28, 2017 by Quality Manager, Hotel Management
Dear Juliana, Thank you for your feedback. We are grateful for the insight provided but are sorry you experienced noise challenges. Providing a great night sleep to our guests is something we take great pride in and I'm sorry it was not the case during your visit. We hope to have the opportunity to welcome you back in the near future and ensure a truly outstanding experience. Warm Regards, Peter Houston
4 out of 5
by A verified traveler

Posted Nov 23, 2017
Lovely stately hotel with excellent staff and great amenities. We liked the location being near Berkeley but also close to San Francisco (by train if desired) and an easy drive out to Napa area. We did however find the rooms noisy in terms of sound carrying from other rooms, especially above us. Costs for dining a little high - and when I ordered a salad with added steak through room service I got a pile of greens with 4 tiny overcooked pieces of beef (for a pricely upcharge!!) They did respond well to my complaint however, and recovered by providing a propely cooked replacement. Spa space is over the top lovely - but so were the massage prices!
Comment from Hotel Management
Nov 28, 2017 by Quality Manager, Hotel Management
Thank you very much for your feedback. We are grateful for the insight and will share with our team members as we focus our improvement efforts. It would be an honor to welcome you back in the future and ensure a quiet and truly five star visit! Warm Regards, Peter Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Unexpected and a Welcome Suprise

Posted Nov 20, 2017
With critical lack of hotel room inventory in the area, we made our reservation the same day. This was the most reasonably priced high quality hotel in the region and we discovered that Fairmont has done an exceptional job of renovation. The staff from the bartenders to the room service personnel Were accommodating and courteous. We will absolutely return to this property. Exceptional views and lovely rooms.
Comment from Hotel Management
Nov 28, 2017 by Quality Manager, Hotel Management
Dear Jared, Thank you for staying with us during your recent visit to Berkeley. We are thrilled you found it to be such a pleasant surprise. Hopefully this means we will be able to welcome you back and assist in your fantastic photographic efforts in the future! Warm Regards, Peter Houston
3 out of 5
by A verified traveler from Washington DC

Tired old lady of Berkeley

Posted Nov 15, 2017
Nice enough hotel with spa and tennis and pool. Pretty old place that has been updated, but still feels dated. You can hear every door close in the entire hotel from your room. Very expensive because everything has a surcharge. Is this the most expensive restaurant in East Bay?
Comment from Hotel Management
Nov 17, 2017 by Peter Houston, Hotel Management
Dear Linc, Thank you for your candid feedback. We strive to deliver an excellent experience for our guests and I apologize we fell short during your recent visit. The property itself is quite historic but we are continuously striving to improve the experience and embrace the unique nature of the building. Your feedback regarding pricing will be shared with our leadership team for further consideration. We hope to have the opportunity to welcome you back in the future. Warm Regards, Peter Houston Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Palo Alto, California

Posted Nov 4, 2017
Everything was perfect, from the time we checked in until the time we left. Beautiful room overlooking the SF Bay, super comfortable bed and the spa/bathtub was wonderful.
Comment from Hotel Management
Nov 8, 2017 by Peter Houston, Hotel Management
Dear John, Thank you very much for your feedback. We are thrilled you enjoyed your visit and hope to have the opportunity to welcome you back again soon. Warm Regards, Peter Houston Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from va

A historic gem that keeps getting better!

Posted Oct 31, 2017
Pros: The staff was amazing. The guys out front helping my lost Uber driver, the concierge finding me a gift box and the front desk staff all amazing
Loved every minute of our 3 day stay. What a view and couldn’t get enough of the spa
Comment from Hotel Management
Nov 8, 2017 by Peter Houston, Hotel Management
Dear Jeanne, Thank you for your kind feedback. We are truly delighted you enjoyed your visit. Our team members you noted will be recognized for their efforts in ensuring your satisfaction. We hope to have the opportunity to welcome you back again in the near future. Warm Regards, Peter Houston Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Great stay, renovation is beautiful, hotel is spacious.
Comment from Hotel Management
Oct 31, 2017 by PBH II, Hotel Management
Thank you very much for choosing to stay with us during your recent visit. We welcome the feedback and are grateful you enjoyed your stay. It would be our pleasure to welcome you back again in the near future. Warm Regards, Peter Houston Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great historic hotel with character.

Posted Oct 24, 2017
Pros: The location high on a hill overlooking the bay. Historic character.
Cons: They could offer coffee and tea in the rooms and/or lobby so it would be friendlier.
Location: Great view. Location was a bit tricky. We needed a car to get everywhere except for breakfast which was next to the hotel.
Very large lobby and easy parking. I felt the pool and exercise facilities were a bit hard to find as well as being outdoors. They could use more signage.
Comment from Hotel Management
Oct 25, 2017 by PBH II, Hotel Management
Thank you very much for your feedback. We are delighted to hear you enjoyed your stay and appreciate the insight as to how we can make your next visit truly outstanding. We hope to have the opportunity to welcome you back in the future! Warm Regards, Peter Houston Quality Manager