Ratings based on 2,857 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Bend, OR

Good Location

Posted Dec 10, 2017
Pros: Staff was very kind
Cons: It's due for some remodeling and repairs
Location: All kinds of fun things to do, in the Bay area!
Overall, the property is located in a nice place, especially being in the bay area. The room definitely is showing it's age. broken cabinetry, run down and worn items. Refrigerator was not plugged in (why???) hence we had to use our coolers to keep stuff cold (Ice machine was not working on our floor, had to go to another).
1 out of 5
by A verified traveler from california

Disappointed

Posted Dec 8, 2017
I booked this room because my job held our annual Christmas party here. Self parking = 18$. I then go to check in, get my card key, it doesn't work. Our room was far from the front of the building. Got a new card key, get in the room, the toilet paper holder and bathroom door knob were broken, turned the light on in the bathroom and it made a buzzing sound. Felt like a motel. Never again. More bad experiences like cash bar and no money in the ATM machine. They will never get my service again motel doubletree.
3 out of 5
by A verified traveler

Nice safe hotel

Posted Dec 6, 2017
Room was noisey, when I called the front desk they did say that work was being done on 2 and 3 floor. Nothing mentioned til I complained about being woke up. I hav a very important meeting that day, and not being fully rested and waking up to noisey construction was a very rough start to the day. Both of us are disabled and the room we were moved to was considerably further, and on the 3rd floor Was moved to another building and a more quiet area, but the phone did not work and either did the coffee pot. I notified the front desk and asked them to just bring a carafe of coffee from the restaurant, but they sent a maintenance guy and then housekeeping came with a new pot. So the day didn't start off smooth. I just called the restaurant myself and ordered our morning coffee. The hotel did try to make it right and gave us free parking. Although I assumed that parking should be free for paying guests.
Comment from Hotel Management
Dec 9, 2017 by HotelMgmt, Hotel Management
We're currently in the process of renovations at our hotel to enhance the experience of our guests and apologize for any inconvenience this may have caused for you. We hope to have the chance to welcome you back once our updates are complete so we can leave you with a better impression. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

By the bay, great location

Posted Dec 3, 2017
Nice rooms, pet friendly, reasonable rates. Great open space/walking trails nextdoor. Road from hwy 80 to motel is terrible, always has been, wish Berkeley would fix it, would make is less stressful getting to and from the motel.
Comment from Hotel Management
Dec 5, 2017 by HotelMgmt, Hotel Management
We’re delighted that you’re impressed with our pet-friendly hotel and thank you for your kind words. We continue to reach out to the city about the condition of the road in the hopes that repairs will soon be done. We hope to welcome you back to the DoubleTree by Hilton Berkeley Marina again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Nice and quiet near the bay. Pretty views and helpful staff.
Comment from Hotel Management
Dec 5, 2017 by HotelMgmt, Hotel Management
It was a pleasure to have you stay with us and we’re thrilled that you enjoyed our beautiful views and were impressed with the exceptional service of our staff. We hope to welcome you back to the DoubleTree by Hilton Berkeley Marina in the future. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the Berkeley Marina

Posted Nov 30, 2017
Pros: Nice restaurant onsite. Secure controlled parking. Good prices & availability all-around during remodel of a portion of the hotel. Water views
Cons: Avoid the surprise of renovation, which disappoints people when they arrive.
Location: Nature trails & the bay are right there. Great views of Berkeley &San Francisco. Take a boat to SF. Easy to cross Hwy 80 into the town of Berkeley.
Amazing location on the Berkeley Marina with nature trails, the lapping bay water, great herons and pelicans. Great view of and access to the town of Berkeley and the hills; and, great view of San Francisco. Dog friendly. Portions of hotel are in remodeling. I snagged a king suite with balcony shortly before Thanksgiving, in a building not under renovation. Fancy hotel onsite, very convenient.
Comment from Hotel Management
Dec 5, 2017 by HotelMgmt, Hotel Management
It was a pleasure to provide you with a five-star worthy visit at our hotel on the Marina. Our renovations will enhance the experience of our guests, and we’re happy you were not bothered by this project. We look forward to welcoming you back to the DoubleTree by Hilton Berkeley Marina. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Great place to stay

Posted Nov 30, 2017
Great place to stay,staff was nice rooms clean,nice outdoor walking trails
Comment from Hotel Management
Dec 2, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to let us know how well your stay here at the DoubleTree by Hilton Berkeley Marina was. We are delighted you enjoyed your accommodations and had the opportunity to spend some time on the walking trails. We hope you will think of us again the next time you're in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, NH

Nice hotel in the middle of water

Posted Nov 27, 2017
Fresh baked cookie waiting in checking in, plenty of parking ($18.00 parking fee), a good price......
Comment from Hotel Management
Nov 29, 2017 by HotelMgmt, Hotel Management
Thank you for your wonderful review, Jim! It’s great to read that you were impressed with our beautiful location and the great value we offer to our guests. We hope to welcome you back to the DoubleTree by Hilton Berkeley Marina again in the future, cookies included!
1 out of 5
by A verified traveler

I DO NOT RECOMMEND STAYING HERE!!

Posted Nov 26, 2017
DO NOT STAY OR MAKE RESERVATIONS HERE. THE STAFF IS VERY RUDE AND WILL NOT HELP OR ACCOMMODATE YOUR STAY IF YOU HAVE EMERGENCIES OR EVEN TRYING TO CHANGE RESERVATION DATES.
Comment from Hotel Management
Nov 30, 2017 by HotelMgmt, Hotel Management
We’re sorry to hear about any issue you had with your third party reservation. Your feedback is not reflective of a typical stay with us and we hope to have a chance to welcome you in the future, so you can truly experience the exceptional service we're known for delivering to our guests. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
they let me check in early so a wedding party could use my room to get dressed very accomadating. but after I looked around I realized my room faced parking lot had no patio furniture. might as well stayed in motel 6 would have been a lot cheaper
Comment from Hotel Management
Nov 17, 2017 by HotelMgmt, Hotel Management
While I’m happy you were pleased with the exceptional service of our staff, we regret that you were not pleased with your room. Had this been brought to our attention, and availability allowed, we would have relocated you to another room. We hope to welcome you back so we can truly win you over. Thank you.