The hotel you really want to love.
Posted Jun 16, 2016 on Hotels
I really wanted to love this hotel from the moment I first got there, but every day seemed like something else went wrong and all little problems started adding up fast. There is wifi available as advertised, but it is not reliable. There is a room service menu in the room, but no phone. When I asked, the hotel informed me that visitors had been stealing the phones and more were on order, so no immediate help there. There was obviously something going on with the fire alarm system, because there were tests every Monday at 10:30am advertised by flyers posted throughout the hotel, but there was still a 4am surprise alarm one night and another random one in the afternoon a few days later. With no phone to call down and check what was going on it made for lots of running back and forth from room to lobby to check. The hotel restaurant was very overpriced compared to the many excellent places to eat nearby. The staff were nice, some more than others, but the housekeeping staff was always wonderful and very efficient. The location of this hotel was what really made our stay great, right across the street from Windsor Castle and many wonderful pubs and restaurants within easy walking distance. I feel like if this hotel was under better management it would earn much higher marks, but the next time we go to Windsor we will look for a different hotel, once is plenty.