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Reviews of Copthorne Hotel Slough Windsor

4 out of 5
Copthorne Hotel Slough Windsor
Cippenham Lane, Slough, England

Reviews

7.6

Good

Rating 10 - Excellent. 351 out of 1004 reviews" "
Rating 8 - Good. 304 out of 1004 reviews" "
Rating 6 - Okay. 186 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 81 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Apr 2024

10/10 Excellent

Daiane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from maggie on Apr 12, 2024
Dear DaianeThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Car park should be free
Stayed 1 night in Apr 2024
Response from maggie on Apr 8, 2024
Dear GrzehorzThank you for your feedback us and looks like your stay was a good one - all those lovely stars!We will look forward to welcoming you backWith kind regards and our best wishesMaggieGuest Services Executive

6/10 Okay

Luke

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness poor across the whole hotel.
Stayed 1 night in Mar 2024
Response from maggie on Apr 3, 2024
Dear LukeThank you so much for taking the time to rate us. Very sorry indeed to hear that you felt our cleanliness let us down, I have forwarded your feedback on to our Head Housekeeper who will take it extremely seriously I assure you - sorry too that I am unable to identify your room or date of stay to enable us to be more specific.I do hope that you will return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

4/10 Poor

Steven

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel is very old, clean enough but the evening meal & breakfast offering is limited.
Stayed 2 nights in Mar 2024
Response from maggie on Mar 25, 2024
Dear StevenThank you so much for your review. Please accept our apologies that you were not impressed with our food offering. I have forwarded your comments on to our Head Chef for his urgent attention and hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

JASVINDER

Stayed 1 night in Mar 2024
Response from maggie on Apr 12, 2024
Dear JasvinderThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Lewis Osu, Warri

Liked: Cleanliness, staff & service, property conditions & facilities
The ambience
Stayed 2 nights in Mar 2024
Response from maggie on Mar 25, 2024
Dear LewisThank you so much for your review. I hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

2/10 Terrible

Katherine

Stayed 1 night in Mar 2024
Response from maggie on Apr 9, 2024
Dear KatherineThank you for your rating, very sorry to note that one star and regret that your stay does not appear to have been a happy one on this occasion.I do hope that we might have the opportunity to welcome you back, please let me know should that be the case.With kind regards and our very best wishesMaggieGuest Services Executive

10/10 Excellent

PAUL, Windsor

Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear PaulThank you so much for that great 5 star rating.We will all look forward to your return, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very awkward access for parking. Damaged my camper can roof due to poor height signage. Initial height restriction does not match internal structure of car park. And external overflow car park is jot well signed and looks like it is just for commercial vehicles. Reception was helpful but this will not compensate for cost of repair.
Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear AnthonyThank you so much for your feedback but I was so sorry to hear that your camper van was damaged. There is a nudge bar at the entrance to the car park clearly stressing the height clearance throughout the car park, I am so sorry if you did not notice it, there are several other references also - I was pleased to hear that my colleagues were helpful but of course you are right, it does not help with the cost of repair.We will all look forward to your return - please let me know should this be the case, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Shahidul

Liked: Cleanliness, staff & service, property conditions & facilities
Truly a gem in Slough, amazing service, quality and super helpful staff.
Stayed 1 night in Mar 2024
Response from maggie on Mar 13, 2024
Dear ShahidulThank you so much for all those lovely stars and your kind and positive review which hopefully means that you will come back and stay with us again, you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear RogerThank you so much for your rating.I do hope that you will come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

4/10 Poor

Mark

Traveled with partner
Liked: Cleanliness
The lifts were out of order for first couple of days. When booking no one bothered to tell us this. Car parking is £10 a day and car park is very tight to manoeuvre in. Again when booking these facts were not highly visible. Hotel is looking dated now.
Stayed 5 nights in Feb 2024
Response from maggie on Feb 26, 2024
Dear MarkThank you for your feedback. We have been undergoing a refurbishment of our lifts, cabins and switchgear for the last few weeks, one lift at a time. Just when we were to be handed back the first lift, the second one broke down, we had no warning whatsoever and managed the situation as well as possible, escorting guests up and down using our service lift when needed. I am so sorry that you were affected, all is fixed now happily and our new lift looks amazing - too late for you I know.I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Jeff

Business traveler
Liked: Amenities, property conditions & facilities
Location, close to M4 and Slough
Stayed 3 nights in Jan 2024
Response from maggie on Feb 6, 2024
Dear JeffThank you for your feedback. I do hope that we will have the opportunity to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive

8/10 Good

Abdullah

Stayed 27 nights in Dec 2023
Response from maggie on Jan 30, 2024
Dear AbdullahThank you for your feedback. I do hope that you might return, you will be very welcome.With kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly situated close to the motor way and close to Windsor .We were greeted by two very friendly receptionist that booked us in to our room .The suite was very clean with plenty of space. We found all the staff very professional and friendly thought our stay . Will defiantly recommend this hotel
Stayed 2 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Trevor

Stayed 1 night in Jan 2024
Response from maggie on Jan 23, 2024
Dear TrevorThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from maggie on Jan 23, 2024
Dear TravellerThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from maggie on Jan 23, 2024
Dear RichardThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Robert

Stayed 4 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear RobertThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Susan

Traveled with partner
It was nice. Undergoing some needed maintenance. Bar restaurant area were cold. I don’t like to eat in a coat. But rooms were warm and though it needs some updating they appear to be working on that. I would stay again. Staff were excellent
Stayed 6 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear SusanThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

6/10 Okay

Michael

Stayed 2 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear MichaelThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

2/10 Terrible

Adnan

Stayed 1 night in Jan 2024

6/10 Okay

Olive

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to pay for using leisure facilities and also for parking. Restaurant was not open in the evening. I think there must have been bed bugs in the bed. My husband woke up with bites ☹️
Stayed 2 nights in Jan 2024
Response from maggie on Jan 9, 2024
Dear OliveThank you for your feedback - so sorry to hear that your husband woke up with bites which I sincerely hope you reported to us so that we could immediately take your room off the inventory and have our pest control contractors check straight away. We take any such allegation really seriously as I am sure any hotel would.I do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Dawn

Stayed 1 night in Jan 2024

8/10 Good

Sanjiv

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from maggie on Feb 8, 2024
Dear SanjivThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Fahad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Dec 2023
Response from maggie on Jan 5, 2024
Dear FahadThank you for your feedback. I do hope that you might return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive

2/10 Terrible

Jas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from maggie on Feb 8, 2024
Dear JasThank you so much for your feedback - so sorry to see your one star rating, please accept our apologies for any issuesI do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

caydyn

Liked: Cleanliness, staff & service, amenities
The renovations being done above the room were incredibly loud and sounded like someone was drilling in my room
Stayed 2 nights in Dec 2023
Response from maggie on Jan 9, 2024
Dear CaydynThank you for your feedback - so sorry to hear that you were disturbed by the contractors as we replace one of our lift cabins and workingsI do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Colin

Stayed 2 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear ColinThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

10/10 Excellent

Youssef

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
My first choice
I enjoy my stay very much. Everything was perfect.
Stayed 5 nights in Dec 2023
Response from maggie on Feb 8, 2024
Dear YoussefThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Saima

Stayed 1 night in Dec 2023
Response from maggie on Jan 24, 2024
Dear SaimaThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from maggie on Jan 23, 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

2/10 Terrible

James

Stayed 2 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear JamesThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

6/10 Okay

Magnus

Stayed 3 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear MagnusThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

6/10 Okay

Ross

Business traveler
Disliked: Staff & service
Extra charges
Hotel is okay but you have to pay for the gym (£6) and parking (£10). Neither charges are shown anywhere until after the booking is made. Playlist in the bar was constant Christmas ballads which made for a strange atmosphere.
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear RossThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

10/10 Excellent

Islam

Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear IslamThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

10/10 Excellent

John

Stayed 5 nights in Dec 2023
Response from maggie on Dec 20, 2023
Dear JohnThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

8/10 Good

Irene

Liked: Staff & service
The hotel is conveniently situated close to Heathrow Airport , comfortable with courteous and attentive staff. I would recommend staying here especially if you’re traveling
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear IreneThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

8/10 Good

Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear CortlandThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

4/10 Poor

Robert

Stayed 1 night in Dec 2023
Response from maggie on Dec 14, 2023
Dear RobertThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023
Response from maggie on Dec 14, 2023
Dear JoanneThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

8/10 Good

Ian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from maggie on Dec 8, 2023
Dear IanThank you so much for your feedback. I do hope that you will come back and stay with us again, you will be very welcome.With kind regardsMaggieGuest Services Executive

4/10 Poor

S.

Stayed 3 nights in Dec 2023
Response from maggie on Dec 14, 2023
Dear SThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from maggie on Dec 8, 2023
Dear DanielThank you so much for your feedback. I do hope that you will come back and stay with us again, you will be very welcome.With kind regardsMaggieGuest Services Executive

6/10 Okay

anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night layover
Disappointed bar and restaurant shut early even to residents, although they did serve us one drink even though they had cashed up. Room very nice and well appointed, clean.
Stayed 1 night in Dec 2023
Response from maggie on Dec 7, 2023
Dear AnthonyThank you for your feedback - I do hope that we might have the opportunity to welcome you back.With kind regards and our very best wishesMaggieGuest Services Executive

10/10 Excellent

Lionel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from maggie on Dec 5, 2023
Dear LionelThank you so much for your feedback. I do hope that you will return, you will be very welcome indeed.With kindest regardsMaggieGuest Services Executive

8/10 Good

Mike

Stayed 2 nights in Dec 2023
Response from maggie on Dec 5, 2023
Dear MikeThank you for your feedback.I do hope that you might come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Shalabh

Business traveler
Stayed 1 night in Nov 2023
Response from maggie on Dec 5, 2023
Dear ShalabhThank you so much for your feedback. I do hope that you will return, you will be very welcome indeed.With kindest regardsMaggieGuest Services Executive