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Reviews of Crown and Horns Inn

3 out of 5
Crown and Horns Inn
Compton Road, East Ilsley, Newbury, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 62 out of 151 reviews" "
Rating 8 - Good. 66 out of 151 reviews" "
Rating 6 - Okay. 12 out of 151 reviews" "
Rating 4 - Poor. 7 out of 151 reviews" "
Rating 2 - Terrible. 4 out of 151 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Keith

Liked: Staff & service
The property is and the game building work, so a lot of restriction of where you can walk. I’ve booked a double room ended up with a twin bedded room disabled there was no mugs or cups of coffee hadn’t been replenished. Went to put the rubbish in the bin and it is totally full. I don’t think the room has been cleaned properly. There was coffee stains on the bedside cabinet and running down the front would’ve been a nice place ivan least you problems
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

PAULINE

Stayed 1 night in Sep 2023

6/10 Okay

Harald

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Nice Staff, poor cleaning and loud neighbours
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location, perfect for what we wanted, comfortable. and the chef went out of his way to cook a full breakfast, (boy was it full) on the first day, although they do not apparently offer this normally, on the second day we had to just have cereals and no service was offered, no coffee or toast, which was a shame as it took the edge off. But overall, good
Stayed 2 nights in Jul 2023

10/10 Excellent

Frederick

Stayed 1 night in Jul 2023

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet pub, one of two in the village ( no other shops) . If coming down from the north or west UK it would be a perfect final stop before dropping the car off at Heathrow Airport . Comfortable and clean rooms upstairs. The shower recess was a little tight for room. Very good food but eat early
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

10/10 Excellent

S

Stayed 1 night in Jul 2022

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old inn with annex accommodation cosy and adequate. Bar and restaurant excellent in evening, but no breakfast available.
Stayed 1 night in Mar 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple of minor issues but otherwise very good.
Very friendly and helpful staff. High end Bosch coffee maker in my room but I needed a demonstration to learn how to make it work (it made excellent coffee for a machine). Breakfast is cereal they give you the evening before: there's no cooked breakfast. Small hotel and no one is on-site in the morning for check-out: you leave your key in the lock. Dinner was good. Took three attempts to get the wifi to work and you have to sign up with sky to get it (it's free but I dislike handing over an email address or setting up any kind of login).
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant rooms and a nice pub
I've stopped here before, a double room with the usual facilities attached to a busy, local rural village pub that does good food. The rooms I've stopped in had compact bathrooms, with nice walk in showers, on this occasion the bathroom was very cold (heating wasn't up to it). I would stop here again.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Overnight stay.
Cosy for a one night stay, excellent food. Powerful shower. Ceiling above shower could do with repainting. Coffee machines in rooms were good.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact yet well presented
A compact yet well presented double room adjacent to a nice compact pub, with larger outside area, with a compact car park. Unfortunately, breakfast was only available from 09:00hrs onwards but the evening meal was excellent.
Stayed 1 night in Oct 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are exceptional.
Very accommodating and friendly. The staff at this hotel are a credit to the industry.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
pleasant staff
Rooms were clean Small rooms shower For small people no room Would expect breakfast for £84 We travel all over UK Ireland It a £60 room Don’t go in room 4 cooler on and off all night
Stayed 1 night in Jul 2020

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little pub
Nice little pub with few rooms attached. Will stay again if in the area.
Stayed 1 night in Jan 2020

6/10 Okay

Terence

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice country hotel
Nice hotel friendly staff and good food. Narrow foot space on the bed, may be helpful to move around the room a bit? Would stay again.
Stayed 1 night in Jul 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Lovely people, the room and .
Stayed 1 night in Jun 2019

6/10 Okay

Philip

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good price but filthy and no food served Sun Eve.
We arrived, after walking 21 miles, to be told that the pub was not serving food that evening. There was no mention of this at the time of booking. There were no other options in the village for food, not even a shop (which would have been fine had we been informed prior to our arriving). The lady at reception offered us no help at all regarding food, simply said 'sorry love'. We did manage to get a taxi to deliver fish and chips from Didcot. The toilet was utterly disgusting - there was blood and urine all around the rim of the toilet and this was on full display when we arrived, as the seat was left up, so goodness knows why or how this was left in such a state! There was only decaf coffee provided in our room, a minor nuance. These points are a great shame, as the room itself was very good and at an exceptionally good price. The breakfast service was pleasant and food was good.
Stayed 1 night in May 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great pub food, good real ale, lovely bedroom with a big comfy bed. All rather let fo
Stayed 1 night in Dec 2018

4/10 Poor

Steven

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed before but its gone downhill. Poor Service
1st time I've bothered leaving a review, service was that bad. 'Man' showed me to Room 1 its outside and on the end. All good. Room modern. 20 minutes later, led on bed in my boxers and same 'Man' lets himself in with more guests! He forgot I was already in there, from 20 minutes ago? Tried the TV but most of the channels were pixelating so I gave up and made coffee and noodles. Spat them out immediately. Checked the kettle and it was full of sediment and chemical fume. Must have left descaler in there and forgot about it. Both dangerous and a very silly practice. No wi-fi signal at all across 2 days, not even registering anything being broadcast. An empty soap box mocked me so I had to wash my face with the body wash. Degreased my face horribly and stung. 'Man' kind enough to have said the hot water takes a few minutes to come through. Not kidding. Most would have said there is no hot water. About 4 minutes average. What a waste. There is no means of locking the door from the inside. Walls scored from customers dragging the armchair out and stuffing it against the door. Particularly annoyed when I got back from work the next day. Pushed the key to the lock and the door just pushed open, not even been locked. No stuff missing fortunately. All simple management issues that must be improved. 'Care' is the key. 7.55am check out and nobody around or having breakfast. No bell to ring. Hung about 5 mins and left the key. Bad management, disinterested staff.
Stayed 2 nights in Dec 2018

8/10 Good

helen

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place to stay on Ridgeway - no WiFi in room
I stayed here whilst walking the Ridgeway (just over 1 mile off trail). The room itself was very nice and spacious. However, there was no WiFi whatsoever in the room. It turned out that the WiFi was a new system (2 weeks old) and I was the first person to let them know it did not work in the room. The WiFi did however work in the pub. The TV signal went in and out from about 10pm (not sure why), and there was a problem with the toilet flush which was reported a month earlier by a reviewer but apparently not fixed (room 2). Overall, if these issues are fixed, I would recommend this hotel. Also, I did eat dinner in the pub and thought the food was very good and great value.
Stayed 1 night in Nov 2018

10/10 Excellent

john

Stayed at the Crown & Horns Inn while working in the area. Just been taken over two weeks before our stay and we could see the hard work already making a difference. Our room was lovely and newly appointed with a really comfy bed. The meals in the inn where a collection of our favourites that made the choice very difficult. Both our meals and starters where fantastic. Service from all the staff was great and the morning breakfast very large with a good selection. Over all a great stay and we will be using again when in the area.
Stayed 1 night in Nov 2018

8/10 Good

Rob, Eastbourne

Liked: Cleanliness, staff & service, room comfort
Just going through a change of manager/owner, so a little disorganised, but the staff making a good job of it.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Large, clean comfortable room, serving excellent food in the restaurant. Don't eat breakfast but it looked really good.
Stayed 1 night in Oct 2018

8/10 Good

Fiona

Nice pub in a nice location
Parking was good, Check in good and the room was comfortable. Great shower and facilities. Excellent food too. What was not so good was the kitchen boiler/fan room was right below the room so from 700am on until 1015pm the room shook and I felt like a was in a jumbo jet the noise was so loud. If it wasn’t for this it would have been 10/10.
Stayed 2 nights in Sep 2018

8/10 Good

MALCOLM

Good place for an overnighter
Comfortable room. Good service. Excellent food. Great place for one or two nights if working in the area or passing through
Stayed 1 night in Sep 2018

10/10 Excellent

derek

Great location just off A34.
Lovely quiet room, well decorated, However, disabled bathroom is in need of a thorough cleaning. Despite that, would stay here again.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for stopover, close to A34.
Friendly staff, room was OK but bed v soft and bathroom acceptable but would benefit from proper scrub. Food very good with lots choices for breakfast.
Stayed 1 night in Aug 2018

4/10 Poor

Amelia

The beds are abysmal
Stayed 4 nights in Aug 2018

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Recent stay
Lovely hotel with good handicapped access when requested. We had 2 rooms and the TV did not work in one of them but were there only briefly. Otherwise, the rooms were fine. Great location for the Battle Proms at Highclere Castle. We also requested sandwiches to go and they were delicious!
Stayed 1 night in Aug 2018

10/10 Excellent

Robert Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy inn in village convenient to the main road.
Good parking. Comfortable room, good food. Breakfast a bargain.Corridors and stairs a bit narrow and steep. Staff very attentive.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location to spend the night and walk around the town. Room was quiet and we slept well.
Stayed 1 night in May 2018

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
We found that members of staff were obliging and friendly, the bedroom was very stylish in keeping with the traditional decor of the establishment and the facilities were excellent. We decided to have both our evening meal and breakfast at the pub and would highly recommend the food and relaxed ambience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer :-D
Nice décor in the room which was clean and well presented. Gap between the wall and the bed made me think, "I'll lose a pillow or too tonight", but I was wrong. The food in the pub/restaurant for breakfast and evening meal was top notch. Staff were friendly and professional. Will stay again for sure!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for the room but not been able to check in due to unavailability of check in staff
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Functional
Comfortable bed. Poor breakfast. Young inexperienced staff who did not seem to know much about the place. Lots of parking.
Stayed 1 night in Mar 2018

8/10 Good

Sally

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and freiendly inn
Very pleasant stay. Staff extremely nice and helpful. The room although not very big was well appointed.
Stayed 1 night in Jan 2018

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice country pub
Bed was comfy and the food was tasty
Stayed 1 night in Feb 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay on the Berkshire Downs
The Crown and Horns was a very comfortable, welcoming place to stay: we had a suite which was very clean with excellent facilities and the staff were very welcoming and friendly. Only glitch was that the fire alarm went off at 5am, waking us from a deep sleep: apparently caused by the fire in the bar smouldering. That was hardly anyone's fault and soon remedied: the staff freely offered us free breakfasts as a result. The cooked breakfast proved to be the largest (and one of the best) I have ever experienced in a hotel. We would certainly be happy to stay at the Crown and Horns again (though without the fire alarm please!)
Stayed 1 night in Dec 2017

8/10 Good

joy , derby uk

Liked: Cleanliness, staff & service, room comfort
Like me- a bit tired but plenty of character
We only spent one night at this hotel booked at very short notice to break up a long journey. There was only 1 twin room left. The rooms are across a small courtyard from the pub. Our room was a good size with comfortable beds. However the bathroom was a dated disabled wet room and extremely cold. It was clean and perfectly serviceable and if you required the disabled adaptations I imagine it would have been great. The staff were extremely friendly and helpful and because of the excellent customer service I would return here again. The location was perfect just a few minutes off the motorway yet in a very quiet village. The food was wonderful, good traditional meals, well cooked and presented. I can strongly recommend the liver and bacon
Stayed 1 night in Oct 2017