BAD HOTEL - Staff rude and incompetent - AVOID!
Posted Feb 17, 2017
After a pleasant arrival, the trip unfortunately went down hill from there..
The first room we had was freezing cold, the heating did not work at all, so we notified the front desk and they seemed to be aware and said they would find another room. Quite why they would put guests in a room where they knew the heating was broken is beyond me. Note: This was a weekend where the temperature barely went above freezing!
Upon our return from our day out, we found we hadn't yet been moved, and after much discussion was eventually given keys to another room, with an adjoining door to the rest of our family. Upon entering the room, we opened the door to walk in on a different set of guests, not pleasant for us or them!
We were then swapped for the third time, this time next to some guests that had a dog in their room, yapping away all night.
it wasn't until the fourth attempt did we get given a room that was adequate, albeit not joined as we requested
throughout all 4 moves, we were offered no assistance in moving our things.
I approached the manager that evening who seemed disinterested, preoccupied and unable to answer any of my complaints, it is no surprise this hotel is run like fawlty towers with somebody like him in charge.
I would formally complain, but quite honestly what's the point. I should have gone with my past experience and stayed at the nearby Donnington, at least they know how to treat their guests!!