Ratings based on 308 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from London
One night stayPosted Feb 8, 2016
Pros: Friendly staff Parking
Location: Newbury is rubbish
The hotel seemed to have a heating issue as there was a humorously small electric radiator plugged in next to a huge fire place in the lobby. Also, at breakfast the next day the system was blowing chilly air over the handful of breakfast diners, so not very nice to sit there so rushed what was a pretty good breakfast. The room was basic (to be expected at the price) however the carpet was very worn out and looked sleazy. The mattresses on the twin beds were cheap and a bit too firm. Also the duvet was the thinnest I've ever seen, even compared to the one I use in summer at home. The room smelled a bit musty - not sure if that was the carpet or another building/maintenance issue? The tiny bathroom had a paper thin door, and the normal bad mastic lines, gaps etc that you find in small internal rooms without proper ventilation in this type of modern cheap hotel. Bath panel damaged also - so overall looked shabby. You wont get much sleep if you are a light sleeper as any opening or closing door in the halls will wake you up, to say nothing of people talking in the halls and the cleaners.
by A verified traveler from London
Basic hotel close to NewburyPosted Feb 3, 2016
Pros: Its position close to Newbury and the breakfast was good.
Cons: This hotel needs a general make-over. It is tired and feels dated. Reception staff could benefit from a refresher course in customer relations.
Surprising to find there is no lift so we had to carry our cases up the stairs - this would not suit everyone. There was no suggestion that someone could help with the cases. The bathroom was average - not a very good shower and the loo seat was loose! The room was comfortable but only what you would expect from 3 star accommodation - not up to the standard of other Hilton hotels in our experience. Hence not very good value for money. At the end of the evening the door "key" wouldn't work and we had to take it back to reception for resetting, which was done but with no apology from the staff for the inconvenience.
for Everyoneby A verified traveler from varese
Confortevole, personale superPosted Jan 7, 2016
Perfetto pulitissimo, personale super, colazione galattica
for Familiesby Hannah from Leicester
Noisy nightPosted Nov 6, 2015 on Hotels
Room right next to stairs (no lift) but staff helped carry our bags up. We had a noisy night hearing people coming up and down the stairs and doors banging so slept terribly! Dinner service was slow (2.5hrs) for two courses - when mains arrived they weren't very hot and had to send them back. Breakfast was very good lots of choice on the buffet. Staff were all very friendly but overall we didn't have a great experience.
for Business Travelersby Andreas from NRW
Ordentliches Continental Breakfast, sonst schwachPosted Oct 19, 2015 on Hotels
Für ein UK Hotel war das Frühstück auch als Continental Breakfast völlig OK. Wenige Meter vom Hotel ist ein großer Shopping, wo man gut einkaufen kann und auch Fastfood findet. Die Sauberkeit war dem Preis entsprechend annehmbar. Die Zimmerausstattung war alt und hatte leider keinen Charme. Das TV Angebot war auch völlig mau. Die Zimmer wurden leider sehr schlecht / gar nicht (?) beheizt und ich habe gefroren. Der Service war morgens noch ziemlich verschlafen, da mußte man schon mal auf den ersten Kaffee beim Frühstück warten und nachfragen.
for Couplesby Caisey from New Zealand
Avoid.Posted Oct 8, 2015 on Hotels
Awful!. The whole place stank of urine \ damp. We asked to move rooms as ours smealt like a pub toilet. We were told we couldn't as the hotel was full (didn't seem like it to us). After some appalling attitude we were moved to another room than was slightly less stinking. The whole place is straight out of the 80s, the TV's barely work (the two we had anyway) and the staff just don't care. I gave up trying to get a drink at the bar (3 staff were busy having a yarn). It's not central - don't be fooled by description and there is a cost for WiFi. Only redeeming feature is large car park with llentynof spaces - even when it's full. Skip this place.
for Familiesby lisa from Nottingham
Beautiful entrance hall but...Posted Oct 3, 2015 on Hotels
Hotel looks gorgeous but room was small, not equipped with enough cups and glasses which we had to request twice. Breakfast was cold but a good selection.
for Familiesby A verified traveler
Posted Oct 2, 2015 on Hotels
for Business Travelersby markm from Huddersfield
Nice hotel on a retail parkPosted Sep 24, 2015 on Hotels
excellent hotel. located near retail shops. don't walk from the train station.
for Getaway With Friendsby Paula
Posted Sep 24, 2015 on Hotels