Ratings based on 329 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by Daniel from San Marcos
Newbury NicePosted Mar 31, 2016 on Hotels
A nice relaxing trip into the country
by Tracy from Bolton
Glad it was only one nightPosted Mar 18, 2016 on Hotels
Arrived fairly late, the room very sparsely decorated and stone cold. Reception bar closed up shortly after arrival, all lights turned off. Reception and dining area very cold had portable heaters scattered around. Tables unclean, lots of dust,
Posted Mar 12, 2016 on Hotels
Great value for money breakfast.
Posted Feb 24, 2016 on Hotels
by A verified traveler
Does not deserve the hilton namePosted Feb 13, 2016
Booked a suit only to be told they had given it to someone else and then given a standard double that looked like something out of the 90's, the window would not shut properly so had road noise all night. If i knew how terible the evening meal and breakfast was going to be I would have gone to McDonald's and had much better food at a cheaper price. I will never say in a hilton again.
by Elizabeth K.
Posted Feb 9, 2016 on Hotels
by A verified traveler from London
One night stayPosted Feb 8, 2016
Pros: Friendly staff Parking
Location: Newbury is rubbish
The hotel seemed to have a heating issue as there was a humorously small electric radiator plugged in next to a huge fire place in the lobby. Also, at breakfast the next day the system was blowing chilly air over the handful of breakfast diners, so not very nice to sit there so rushed what was a pretty good breakfast. The room was basic (to be expected at the price) however the carpet was very worn out and looked sleazy. The mattresses on the twin beds were cheap and a bit too firm. Also the duvet was the thinnest I've ever seen, even compared to the one I use in summer at home. The room smelled a bit musty - not sure if that was the carpet or another building/maintenance issue? The tiny bathroom had a paper thin door, and the normal bad mastic lines, gaps etc that you find in small internal rooms without proper ventilation in this type of modern cheap hotel. Bath panel damaged also - so overall looked shabby. You wont get much sleep if you are a light sleeper as any opening or closing door in the halls will wake you up, to say nothing of people talking in the halls and the cleaners.
by A verified traveler from London
Basic hotel close to NewburyPosted Feb 3, 2016
Pros: Its position close to Newbury and the breakfast was good.
Cons: This hotel needs a general make-over. It is tired and feels dated. Reception staff could benefit from a refresher course in customer relations.
Surprising to find there is no lift so we had to carry our cases up the stairs - this would not suit everyone. There was no suggestion that someone could help with the cases. The bathroom was average - not a very good shower and the loo seat was loose! The room was comfortable but only what you would expect from 3 star accommodation - not up to the standard of other Hilton hotels in our experience. Hence not very good value for money. At the end of the evening the door "key" wouldn't work and we had to take it back to reception for resetting, which was done but with no apology from the staff for the inconvenience.
by Frank from Lymington
Theatre Break.Posted Jan 28, 2016 on Hotels
Very comfortable, staff helpful and friendly, breakfast and dinner good, free daily newspapers, a definite step-Up from Premier and similar, trees and various bushes create illusion of a countryside setting. Would definitely stay again if visiting Newbury.
by Stephen from Crowborough
Great place to stayPosted Jan 13, 2016 on Hotels
This is one of many hotels in Newbury but it far better than any other if you stay book a suite they are the best rooms around the staff are very friendly and always willing to help