Posted Aug 29, 2016
Hotel car park difficult to find, valet parking expensive, which I only
found out about after booking! Hotel reception staff all very polite and try to be
helpful main problem their English speaking is difficult to understand sometimes
(Particularly when on the mobile in car trying to get direction to the car park! ).
Otherwise hotel experience and room were lovely, I wouldn't want to stay more
than one night with luggage although there is a wardrobe there was no storage
for other clothing I.e. no drawers. For the upmarket hotel a trouser press would
have Been helpful, although there was an iron and board to use! Fantastic position
of hotel right on high street and almost directly opposite the castle. Air conditioning
size of room cleanliness, bed comfort all perfect, I would stay again.
Comment from Hotel Management
Sep 5, 2016 by GM, Hotel Management
I was pleased to learn that you enjoyed some aspects of your stay, however, may I apologise for your disappointment with the shortfalls you experienced. Your comments have been shared with the team so that we may improve in these areas.
I appreciate you bringing this matter to my attention.
We do hope to welcome you back soon.