Ratings based on 593 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Feb 2, 2017
the services were as expected and the overall experience was good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Out of the bustle

Posted Dec 12, 2016
Pros: Location on the river.
Cons: Maintenance required and the carpets are grossly stained (public areas and bedroom).
Nice location on the Spree and can walk to the main attractions of the city. At checkin there was a problem with room request made at time of booking ... it was addressed and an alternate room reluctantly assigned. Most staff were quite friendly and helpful. Hotel is a little dowdy, damaged walls and carpets were quite badly stained. Breakfast is extensive but a little expensive although not any reasonable options close by. Hotel is in a commercial area which is very clean and quiet. Local shopping area is a bit dodgy. Convenient to metro system and bus (direct bus to Tegel Airport).
Comment from Hotel Management
Dec 27, 2016 by GG, Hotel Management
Dear guest, thank you very much for your feedback. We hope you will join us again at the ABION Hotel Berlin Kind regards Gunnar Gust General Manager
4 out of 5
by A verified traveler

Great hotel

Posted Nov 18, 2016 on Hotels
Amazing
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear guest, thank you for your kind feedback Kind regards Gunnar Gust General Manager
2 out of 5
by A verified traveler from Edmonton, AB

Needs some upgrades

Posted Nov 16, 2016
Pros: Location was excellent
Cons: Upgrades/refurbishment of rooms in the west wing
Location: Beautiful location. Great views along the River Spree. The S-Bahn station is typically easily accessible but was under repair during our stay.
I booked this hotel for it's location, amenities, and overall reviews on Expedia. Unfortunately we were disappointed with our stay of 3 nights. When were arrived the staff were very efficient and friendly - no complaints with check in and the initial impression of the hotel - the location along the Spree is gorgeous. We were placed in a room in the west part of the hotel - much different from what we were expecting based on the pictures on both the website and Expedia. When we entered our room we found it to be dirty with used towels, glasses, and personal effects left in the bathroom. After returning to the reception we were personally taken up to another room in the same location of the hotel. This room was clean but in need of upgrades - the carpets were old, there were screws exposed in the wall, the shower head was puttied together and leaking, and the toilet paper holder fell off the wall while being used. I am understanding of what a "standard" or "discount" room entails, however this was beyond and not worth the money spent. While I appreciate the efficiency of the front desk staff, I would have at the very least appreciated an upgrade or a free breakfast voucher or something for our troubles with the first room and impressions.
Comment from Hotel Management
Dec 9, 2016 by GG, Hotel Management
Dear guest, thank you for your feedback. I apologize for the misunderstandings. We will check our standards immediatelly and hope you will give us a second cance wihle your next berlin visit. Kind regards Gunnar Gust General Manager
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear guest, thnak you for your feedback Kind regards Gunnar Gust General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Just a bit far from the major sights

Posted Nov 7, 2016
Pros: The room was quite large, toasty warm with loads of wardrobe space.
Cons: It's a bit far out
Location: It costs around 10 euros to get near the Brandenburg gate in a taxi. There is a nice pub/restaurant very close by which serves great food.
Had a great time at this hotel, we didn't use many of the facilities but the hotel is clean and the staff are all very friendly. It's quite a walk to the main tourist attractions but overall we were happy with our stay.
5 out of 5
by A verified traveler

Stylish and convenient hotel

Posted Oct 31, 2016 on Hotels
Lovely hotel in a great location. The hotel is very nice and worth more than the price that we paid. Breakfast was expensive but worth paying that bit extra as it was very nice. Great links to the centre of Berlin.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear guest, thank you for your feedback Kind regards Gunnar Gust General Manager
1 out of 5
by A verified traveler

A Big Disappointement

Posted Oct 27, 2016 on Hotels
This was supposed to be a four star hotel. However, the room was terrible and did not even have the most basic amenities like soap and TV. They specifically said that they gave me a bad room because I purchased it at a cheaper rate through Hotels.com.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear gust, thnak you for your feedback. It is a little missunderstanding having no soap or/and TV in the rooms. I am really sorry but this is not correct at all. I am very interrested to get mor informations so olease would you be so kind to contact me directly Kind regards Gunnar Gust General Manger
4 out of 5
by A verified traveler

Excellent location

Posted Oct 27, 2016 on Hotels
Yes
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear guest, thnak you for your kind feedback Kind regards Gunnar Gust General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2016 on Hotels