Ratings based on 3,503 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from near Cologne

business hotel - but also enjoyable for everyone

Posted Apr 20, 2017
Pros: excellent breakfast - very friendly staff
Cons: see above - air conditioning is poor
all good - except the air conditioning - even in spring on a sunny day way too hot and the ac did not work properly - 23°C is too much to sleep. The hotel maintenance guy could not fix the problem. Opening the window (only tilting possible) didn't help and it is noisy (either street with traffic or huge vents on the roof)
Comment from Hotel Management
Apr 21, 2017 by andel's, Hotel Management
Dear Frank, thank you for sharing your feedback. We are sorry to learn about the inconvenience that you experienced with the air conditioning in your room. Our engineering department picked up your review and is looking into it. Still we are pleased that you enjoyed your stay and loved our rich breakfast. It was our pleasure to have you as our guest and the entire team is looking forward to welcoming you back again soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to transport and centre

Posted Apr 19, 2017
The hotel was absolutely lovely, very clean and nicely decorated rooms. Lots of restaurants which all had delicious food. The sky bar was super chilled and did some awesome cocktails! Great breakfast which was fresh and had a wide verity of food. Helpful staff were always very nice. We thoroughly enjoyed our stay and would definitely book in for another one in the future.
Comment from Hotel Management
Apr 21, 2017 by andel's, Hotel Management
Dear guest, thank you for staying with us and for your excellent review. We were very pleased to learn that we exceeded your expectations and could thrill you with our restaurants and our SKYBAR. Our team members were happy to read about your wonderful praise. We are looking forward to welcoming you back again any time soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel but nowhere to get a drink

Posted Apr 18, 2017
Pros: Transport links
Cons: A lobby bar and accessible stairs! Also the website to say spa is nude.
Location: Outskirts of berlin but transport links available to everywhere you want to go
We stayed here as a family of 8. It was really great for all transport links around Berlin. Not much around the hotel though and the hotel only has 1 small sky bar which was totally inadequate for the amount of guests that stay. We wanted to reserve a table for our daughters birthday and was told they didnt take reservations but twice when we went up there tables had reserve signs on them! Only one restaurant open for dinner on the Sunday evening. Breakfast was good and rooms clean and well presented. Air conditioning was not very cool but if we opened our window we were directly above the railway with very frequent trains. we never had our teas/coffees replenished and reception never answered when i tried to ring for more. Also be very aware that there are no regular stairs to get up to your room. I went down to reception to complain about lack of coffee etc and stupidly didnt take my key card, which i needed for the lift. I went in the lift with someone else and ended up on the wrong floor and couldnt get down. I had to go down the fire escape to the ground floor, you are unable to get onto the other floors, then go out an alarmed door. It was very frightening. Also if you are english beware the spa is nude which we were then unable to use as this isnt our thing. Also our daughter was on the executive floor and in the brochure it said she could use the lounge but then was unable to.
Comment from Hotel Management
Apr 24, 2017 by andel's, Hotel Management
Dear Fran, thank you for staying with us and for sharing your feedback. We were very sorry to read that we did not meet your expectations. Still it is feedback like this that we learn from and use to improve. We apologize for the inconvenience that you experienced in out SKYBAR, especially on such an occasion as your daughter’s birthday. We took your review to discuss it with the entire service team to ensure excellent customer service at all times. For security reasons all guests need a valid room key to operate the elevators to gain access to the upper floors but you can always return to the ground floor in the elevators without a key. All our fire exits lead directly to the street level to ensure that you can safely leave the building in case of an emergency. In Germany saunas are nude areas for hygienic reasons and we apply these regulation as well. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Ralph Alsdorf General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Lovely junior suite

Posted Apr 18, 2017
Upgraded on arrival to junior suites which were excellent. The breakfast was excellent and the staff very helpful. The hotel is on a tram line so handy for getting into the city is not a problem. The Skybar is amazing.
Comment from Hotel Management
Apr 18, 2017 by Hotelmanagement, Hotel Management
Dear guest, thank you very much for this marvelous 5 star review as well as for your stay. We are glad you felt comfortable with us and had a good time in Berlin. This is why we are looking forward welcoming you soon again. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from taipei

Wonderful stay

Posted Apr 17, 2017
The staff there are so friendly and helpful! The room is so clean and spacious! I will definitely come back here again if I stay in Berlin! Very pleasant experience there!
Comment from Hotel Management
Apr 19, 2017 by andel's, Hotel Management
Dear CH, thank you for sharing your feedback. We are pleased to read that you enjoyed your stay and we are looking forward to welcoming you back again soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Fantastic hotel great transport links

Posted Apr 15, 2017
Booked this hotel for first time to Berlin. We were not disappointed. Contacted hotel prior to stay to get advice on how to get there from airport, spot on. Hotel is next to Sbahn and tram. Grand lobby in hotel. Helpful and friendly staff. Room was spotless and lovely decor. Shower was amazing. Breakfast was great, lots of selection every day. We visited skybar and was great view, very popular as it was busy. Definitely would go back here, brilliant. Thank you
Comment from Hotel Management
Apr 17, 2017 by andel's, Hotel Management
Dear A&Glaw, thank you for choosing to stay with us. We were very pleased to learn that we exceeded your expectations and that you enjoyed your stay. We are looking forward to welcoming you again any time soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location for a berlin break

Posted Apr 14, 2017
Having visited Berlin many times we always stay at various locations and chose this Hotel on its low price and location. This hotel is so easy to get to from schoenefeld airport, take the S9 and 30 minutes later you are at Landberger Allee station,5 minute walk and you are in the Hotel. Of all the hotels we have stayed in various areas this has been the easiest to get to by far, ok there isn't too much of interest on the doorstep but a tram stop just outside will take you into Alexander Platz in 10 minutes and the S41 S42 ring at the Landsberger Allee Sbahn will take you to most other areas quickly and easy. Or if you like a walk as we do it takes approx 45 minutes to walk to Alexander Platz. The volks park is close and a lovely place to visit on a sunny day. The room at the hotel was spotless and a good size,amazing all inclusive breakfast with such a variety of foods. Really helpful concierge at hand to help you with visits and transport tips and also keeps transport tickets and entrance tickets to save all the ques which was really handy. Quick and easy check out, all in all I can't find anything to fault this hotel. If you want o be in the thick of the action outside your hotel front door then this isn't the hotel for you but if you want easy access,good value,helpful staff,great transport links and a great price you would be hard pressed to find anything better and we will certainly use this Hotel again. Oh and they have an amazing skybar on the 14th floor.
Comment from Hotel Management
Apr 15, 2017 by Hotelmanagement, Hotel Management
Dear Derek, thank you for sharing your feedback. We are pleased to learn that you loved our SkyBar, as well as our rich breakfast. We are looking forward to welcoming you again any time soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel

Posted Apr 14, 2017
Pros: We loved the Skybar and it's fabulous cocktail menu.
Location: The location is great, so close to the tram stop making everything Berlin has to offer very accessible.
This was our first trip to Berlin and this hotel did not disappoint. We were traveling with our 14 year old son and were upgraded to a junior suite which gave us extra space. The room was very comfortable and had an amazing bathroom. Breakfast was delicious and offered great variety. Concierge very helpful too. We would highly recommend this hotel to anyone visiting Berlin.
Comment from Hotel Management
Apr 15, 2017 by Hotelmanagement, Hotel Management
Dear Michelle, thank you very much for this outstanding feedback as well as for the preference of our hotel. We are thrilled you had such a good time with us and we obviously could meet your expectations. Thank you for your recommendation, the whole andel's team is looking forward welcoming you back again. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Good Hotel next to train and tram stations

Posted Mar 30, 2017
Pros: Close to rail and tram links, clean, friendly and good breakfast.
Cons: We found the rooms too hot and stuffy (in March).
Location: Great location for getting around and Simon Dach Strasse is great for eamls and bars.
The hotel is right opposite the direct train link (S9) from Schonefeld Airport (direct to the door every 20 minutes otherwise change at Treptower Park) and the tram link to the Mitte (City Centre) - (Tram M5 and M6) are outside the front door. The hotel is modern, clean and friendly albeit in the suburbs rather than the city centre (we found that a good thing) There are plenty of good restaurants nearby (any tram down to Petersburger Str, then M10 Grunberger Str.) Simon Dach Street is just around the corner and well worth visiting for restaurants & bars. Best of all is Trattoria Portofino in Gubener Str - what a treat! (Read the reviews on Trip Advisor and believe them!)
Comment from Hotel Management
Mar 31, 2017 by andel's, Hotel Management
Dear Andrew, thank you for staying with us and for sharing your feedback. We were pleased to read that you enjoyed our rich breakfast and the friendly atmosphere. It was our pleasure to have you as our guest and we are looking forward to welcoming you back again soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from Londonderry

Great hotel with easy transport to city

Posted Mar 13, 2017
Pros: Room was bright and nicely decorated. It was a also a good size.
Location: Quiet area, Aldi supermarket approx 100m away.
Although the hotel is in a quiet area it is next to tram stop so you can be in centre in approximately 10/15 minutes. Our room was very nice, clean and had a lovely bathroom. Breakfast was included and had a great variety of breads, cereals, dried and fresh fruit, yogurt, cold meats( including smoked salmon), cheeses along with hot foods eggs, bacon and sausages. The hotel is also next to a railway station which has a direct link to the Airport on the S9 train taking about 35/40 minutes. Definitely would recommend to stay here.
Comment from Hotel Management
Mar 14, 2017 by andel's, Hotel Management
Dear Laura, thank you for sharing your feedback. We were pleased to learn that we exceeded your expectations and that you enjoyed your stay. It was our pleasure to have you as our guest and we hope to welcome you again soon. Best regards, Ralph Alsdorf General Manager & the andel's by Vienna House Berlin team