Comment from Hotel Management
Oct 12, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Be, Hotel Management
Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers.
On behalf of the entire team, I apologize if the cleaning was not completely to your liking, because usually what our customers most positively comment, is the cleanliness of the hotel. We are sure this has been a particular case and that we will remedy immediately, thank you very much again for your help to improve even more.
We look forward to seeing you here again in the not-too-distant future.