Ratings based on 1,166 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Great hotel in the heart of the gay area. Cruisy and modern rooms good for hooking up.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards, Juan Carlos Utrilla General Manager Axel Hotel Berlín
1 out of 5
by A verified traveler from los angeles

Bed bug bites

Posted Nov 12, 2016
When we got there everything seemed fine. Staff was friendly. We walked through the halls everything is black! We get to our room seems ok. Curtains are black restroom is black, just not pleasant. The worst part was when we went to bed.. I got eaten up by bed bugs. At first I thought maybe it was mosquitos. I get up to turn the light on and saw the bugs! I couldn't sleep anymore.. I hated my life.. :/ worst experience ever. I am not one to EVER write a bad review but this is really upsetting.. we were in room number 314
Comment from Hotel Management
Nov 15, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Lisa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I do not know if you informed reception or housekeeping staff about this problem during your stay? Anyway I will send somebody right know to the room you have stayed in to check it really in detail! I am sorry for what happen to you and I wish you all the best. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel. The staff is very helpful and kind.

Posted Nov 11, 2016
Pros: Carlos in the reception help me very much with information of the city and the area
Cons: I don't like that you didn't have lunch in the restaurant
Comment from Hotel Management
Nov 15, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Boris, Thank you so much for staying with us and for your opinion, it´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here in any of our Axel Hotels. Kind Regards,
1 out of 5
by A verified traveler

Twilight zone of a hotel.

Posted Nov 9, 2016 on Hotels
While gone at dinner for less than 2 hours, My room got robbed and my laptop, phone, belt, and bag along with my girl friends wallet and bag were all stolen. The cameras in the hallways don't work; nor do they work in the elevator. The only working camera seemed like the lobby and there are multiple exits besides that one. The staff was underequipped and undertrained to deal with the situation and got no reimbursement or sorry or anything at ALL besides a hint of blame from the manager. It was extremely disappointing when I was so excited for my first trip to Berlin.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Guest, I appreciate your feedback and the time you spent on it. In Axel Hotel Berlin, we always try to improve our services so that our customers can enjoy the hotel and its facilities. I am really sorry for what happened but also would like to take the opportunity to clarify some things. Our guests are free to invite other people to their rooms but the hotel does not take responsibility for their behavior or actions. Each room is equipped with a safe. All guests should store their personal belonging with a high value in it. For things which are not locked in the safe the hotel do not take any responsibility. Yours faithfully, Juan Carlos Utrilla General Manager Axel Hotel Berlín
4 out of 5
by A verified traveler

My room was clean but a bit too much dust.

Posted Oct 29, 2016 on Hotels
I was sarisfied with the most, among other things comfort and location.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Highly recommended, Close to everything !!!!

Posted Oct 25, 2016
Pros: Convenient location .
Cons: No complain at all.
Great view, amazing bed, really comfortable. Juniper is a plus, great food and excellent service .
Comment from Hotel Management
Oct 26, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Oscar, First of all I would like to thank you for staying with us during your last visit in Berlín. Also thank you for your opinion and for sharing it with all travelers. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us. We hope to see you very soon,
5 out of 5
Recommended
for Everyone
by A verified traveler from Teesside UK

Great location close to KaDeWe

Posted Oct 13, 2016
Service at the hotel was excellent. Good breakfast served until 12 noon which is a bonus if out late. None of those noisy cleaning trollies waking you up at 12 noon. Beds were very comfortable and wet room shower was excellent..Decor is very chic and modern though storage space was limited. All in all a good place to stay. i should add that the location is gredat a few minutes walk from Wittenberg Platz U bahn and the best department store in Berlin KaDeWe
Comment from Hotel Management
Oct 14, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear John, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks,
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great location nice staff

Posted Oct 12, 2016
Location: Great location close to the best avenue in shops plus metro is a gay hotel but don't be fool is a great family hotel very avant gard
Hotel is modern just needs little more cleanness great bed close to every thing
Comment from Hotel Management
Oct 12, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Be, Hotel Management
Dear Guest, Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. On behalf of the entire team, I apologize if the cleaning was not completely to your liking, because usually what our customers most positively comment, is the cleanliness of the hotel. We are sure this has been a particular case and that we will remedy immediately, thank you very much again for your help to improve even more. We look forward to seeing you here again in the not-too-distant future. Best Regards,
4 out of 5
Recommended
for Other
by A verified traveler from Toronto, ON

Location location location

Posted Oct 10, 2016
Pros: The location
Cons: Showers might need a little bit renovation soon.
Location: KaDeWe shopping center - 6th floor for pastries. Pubs and restaurants.
Excellent hotel location, steps away from pubs and restaurants and shops like KaDeWe. Underground is in 5 minutes walking distance. Easy access to other parts of the city. Hotel is adult hotel and pretty friendly staff. Rooms a little bit smaller than Axel Barcelona but really comfortable - literally there was no noise from street at all. My only complain it is hard to get in bath tub and clothes hanger rack a little bit too high to reach for people shorter than 5'6". :)
Comment from Hotel Management
Oct 11, 2016 by Juan Carlos Utrilla, General Manager Axel Hotel, Hotel Management
Dear Guest, We are really pleased that you stayed with us during your last visit in Berlín. We really are in the center of Berlín and your opinion about our location it´s very helpful for us, but specially for other Expedia visitors. Our staff is 24h at your disposal to help you enjoy each option that the city can offer you. We do have rooms with shower as well, that would be an option for your next visit to avoid the problem of entering the bath tube. Just write us an e-mail or leave a note with the guest comment in your reservation to allocate the best suiting room to your belongings. We hope to see you very soon here again with us. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Wonderfully unique

Posted Oct 5, 2016
Location: There is an amazing old furrier next door for vintage furs and pelts. Owner was so nice.
Charming stay in a central,and equally charming area.
Comment from Hotel Management
Oct 10, 2016 by Juan Carlos Utrilla, General Manager Axel Hotel, Hotel Management
Dear Jason, We greatly appreciate the magnificent review and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat with us and be part of Axel Hotels. Kind Regards,