Ratings based on 1,166 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Solid hotel in good location

Posted Jan 31, 2017
I had a three night stay at the Axel Hotel and would recommend it to others. It has a great location - both nearby gay nightlife and just a block away from a metro station with multiple lines that can get you most anywhere in Berlin fairly quickly. The staff wasn't the friendliest I've experienced, but were super responsive about an erroneous charge on my credit card and fixed it immediately.
Comment from Hotel Management
Feb 3, 2017 by Juan Carlos Utrilla, General Manager, Hotel Management
Dear Jeff, Thank you so much for staying with us and for your opinion, it´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here in any of our Axel Hotels. Kind Regards,
3 out of 5
by A verified traveler from uk

No sauna / spa facilities open despite being adver

Posted Jan 30, 2017
Arrived to spend 3 nights here, went to go to the spa and sauna and it was locked! Spoke to the Receptionist who advised it was closed, he tried stating we were advised of this. This was not the case!
Comment from Hotel Management
Jan 31, 2017 by Juan Carlos Utrilla, General Manager, Hotel Management
Dear guest, Thank you so much for staying with us and for your opinion, it´s very helpful for us. We strive to make your stay as pleasant as possible. There is an information in the hotel description on most frequent used online platforms and of course on our website about our wellness and fitness area being closed due to reconstruction. I am sorry that this information was not transferred from the online partner you have booked with! Hope to see you soon to enjoy our new spa and fitness facilities in Axel Hotel Berlin! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, CAN

Great hotel near the gay village

Posted Jan 7, 2017
I stayed for 6 nights in the Junior Suite over New Years. Very comfortable and clean suite, and location was so close to shopping and night life and the Christmas market. Unfortunately the wellness centre was under renovation so I will try to access the centre in my return stay at this hotel hopefully this upcoming summer.
Comment from Hotel Management
Jan 11, 2017 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear John, Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards,
4 out of 5
Recommended
for Other
by A verified traveler from York, UK

Berlin Hotel in a good location

Posted Dec 3, 2016
Pros: Not a lot of noise, the hotel is spotless and the beds are comfortable. This is a gay but " hetrofriendly" hotel
Cons: No tea or coffee in the room (a big no no for me, sorry)
This hotel is is a good location for shopping and close to the underground train station, making it very easy to get around. Felt very safe in this area.
Comment from Hotel Management
Dec 9, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Steve, Thank you so much for staying with us and for your opinion, it´s very helpful for us. We strive to make your stay as pleasant as possible. We are sorry that you expected to find tea or coffee making facilities in your room even though it is not part of our services described on our homepage or on any other website of our online partners. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here in any of our Axel Hotels. Kind regards,
2 out of 5
by A verified traveler from US

Disappointed - Could be Much Improved

Posted Dec 1, 2016
Pros: The hotel was quiet at night and the bed was very comfortable.
Cons: The facilities need to be repaired.
Location: The hotel is located near some nice shopping areas and close to gay bars for leather and mature gentlemen (not really my type of gay bars).
I have stayed multiple times at the Axel Hotel in Barcelona and had a great experience. The hotel in Barcelona is in good condition, the staff is friendly, and the amenities are decent. The hotel in Berlin, however, was disappointing. The entire inside of the hotel is dark (black walls) and the rooms are very small. The staff was okay, but not terribly friendly or helpful. Three days before arriving at the hotel, I received an email from the hotel informing me that the hotel gym and spa was closed for maintenance. I was most disappointed in the condition of the hotel room -- one of the windows would not close properly (allowing cold air to blow inside), the tub would not drain, and the television did not work. The staff did not bring shampoo and hand soap when we ran out after a couple of days. Instead, we received extra bottles of conditioner. After spending a few days at the Axel hotel in Berlin, I left early and moved to another hotel (the Marriott).
Comment from Hotel Management
Dec 9, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Robert, First of all, I would really like to thank you for your opinion and the time you have spent on it. In Axel Hotel Berlín, we always try to improve our services so that our customers can enjoy the hotel and its facilities. The design of is different in every Axel Hotel. In Berlin it is indeed very special and not to everybody's liking but many of our guest like it very much. I would also like to apologize if your room was not as your expectations, but we put the reception staff at your disposal for any issues during your stay 24h a day, they will be more than happy to find a solution for that problem and make your experience exactly as you expected. I hope you can give us a second chance and we wish to see you soon with us at any of our Axel Hotels. Best regards,
1 out of 5
by A verified traveler

Posted Nov 29, 2016
Horrible staff. Second year I'm year. Still the same (Asian looking), that's the awful. She or he, I don't know.
Comment from Hotel Management
Dec 9, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Customer, Thank you for your review, I am sorry that your stay at the hotel was not to your liking. First of all I want to apologize. I must say that we have already taken action in this regard on its non-satisfaction with staff. I can only tell you, to please give us another chance, which I'm sure will not disappoint you this time. Again sorry for what happened, yours faithfully,
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Good standard and great location.

Posted Nov 20, 2016 on Ebookers
I have stayed in this hotel when in Berlin and always enjoy the facilities and location. Only down point this time was that the spa was not available due to recent fire. I was not given any information about this when checking in. In the circumstances I would have expected an apology and or some alternative such as a breakfast or dinner.
Comment from Hotel Management
Nov 22, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Bill, Thank you for taking the time to share your feedback. I am sorry that we did not tell you upon check in that you cannot enjoy the facilities on 6th floor. As well I would like to add that as you have booked through Expedia they would have had the responsibility to give you the information before you arrive to the hotel. We will appreciate very much if you could write a complain about the lack of information directly to Expedia too! We hope you would like to give us another chance next year when the new spa will be open! Sincerely,
3 out of 5
Recommended
for Couples
by A verified traveler from essex, england

not the 5*

Posted Nov 19, 2016
Pros: minimalist decor is stylish
Cons: listen to customers, pretend to care, get proper wifi and fix faults when raised
Location: convenient for the U-bahn and the nearby gay bars an easy ride into the city of the centre
selected after a glowing recommendation i chose the well known Axel Berlin. upon arrival i was treated by 2 fairly uninterested reception staff. less than helpful was an understatement no directions to our room, no description of available service such as room service or the excellent Juniper Bar ( ask for dave or konrad - both awesome) the recent fire on the 6th floor meant the sauna and jacuzzi were out of action and not so much as an apology or any free alternatives offered. the room was the buenos aires suite. faults here included the risible wifi at barely 2MB connection speed and the broken bath waste, which was reported but nothing done about it. i would think before booking here again. but don't let that put you off coming to berlin i loved the city
Comment from Hotel Management
Nov 22, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Guest, We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. We really appreciate your time and your opinion. I hope to see you soon in Axel Hotel Berlin or at one of our Axel Hotels around the world. Yours Sincerely,
3 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Horrible checkin and checkout service. Not nice front desk personnel. Unacceptable for hotel staff.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great staff, clean modern rooms, good facilities

Posted Nov 16, 2016 on Ebookers
Very well located with incredibly helpful and friendly staff. Modern and clean rooms plus good facilities (gym, spa). Food at restraint also very good
Comment from Hotel Management
Nov 18, 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber, Hotel Management
Dear Craig, Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards,