Beautiful hotel, Poor staff and room service
Posted Sep 15, 2016
The hotel was sleek and modern, very beautiful. But it was extremely dusty, and had not been cleaned well. When we went out for the day, room service came in but did not tidy up at all. In fact it looked like they may have gone through our bags! They took the dirty towels, but did not replace them. Nor did they replace the shampoos. And they left every single window open in our room, so it was full of bugs when we got back!
Also, the hotel motto is "hetero friendly" but the staff was extremely cold and snippy with us. Very rude, we will not be going there again.
Comment from Hotel Management
Sep 20, 2016 by manager, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Juan Carlos Utrilla
Axel Hotel Berlín