Day trip to Berlin from Hamburg
Posted Jul 19, 2016 on Hotels
We would have rated better if we hadn't encountered several problems.
1. We got a parking ticket on hotel property in the first ten minutes of arrival with several other vehicles (everyone got a 10€ ticket). We were then instructed to park in the hotel parking garage which costs, you guessed it, 10€ overnight!
2. We ate at Kochkunst which was overall ok. We asked for gluten free bread and were told they would have to turn the ovens back on to warm it and it would take 20 minutes, this being too long apparently. We waited over 30 minutes for the entrées so it would have been fine.
3. Before booking we were told we could use the hotel facilities on checkout day until we left. When I inquired at the front desk for the cards to access the spa they tried to charge me 30€. The receptionist stated that there weren't any managers available.
Finally, we were at breakfast, which is very good, and asked for our gluten free bread for my wife. We were told it would be warmed and served at the table. 40 minutes later we asked again and were told they didn't have any more. I asked if the manager was available and he was, which was in direct contradiction to what reception told me earlier that morning. Christian Heßler was very polite and apologetic and handled the situation pristinely. We were credited for the parking and given access to the facilities that day for as long as we liked. If it weren't for him, our stay would have been quite dismal. Many thanks to him!