Ratings based on 1,088 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from s

Disappointing

Posted Apr 20, 2017
The room was large and clean but the walls so thin that we didn't sleep through even once during a four night stay. Only one of the two restaurants were open and no facilities nearby. There wasn't any free wi-fi even in the reception and when we'd bought to log on for one phone and iPad, it never worked and the staff said it was a new system they were unsure how to use. Would not stay here again. I rarely moan about hotels either.
Comment from Hotel Management
Apr 26, 2017 by Marie, Hotel Management
Dear JS, we are sorry to read, that you was not to 100% satisfied with your stay. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
3 out of 5
by A verified traveler from Nottingham

Functional hotel in a bleak area

Posted Mar 16, 2017
Pros: Plus points: nice breakfast selection in a comfortable environment; comfortable beds; good showers; spacious rooms.
Cons: Minus points: no carpets in the rooms; no English TV; no tea/coffee making facilities in rooms; charge for wi-fi.
Location: Depressing location (apartment blocks as far as the eye can see), although easy to get into the city by the extremely good public transport.
We booked into this hotel for two nights due to a flight cancellation. The reception staff were a 50:50 mix of terse, efficient unsmiling automatons (mainly the younger ones) and those who were friendly, helpful and polite. It's everything you'd expect from a Holiday Inn, a fairly characterless but clean and efficient hotel. I wasn't happy that the two of us were booked on a floor where most of the other rooms contained young people on a school trip. Inevitably the noise levels were unacceptable, although reception was helpful in moving us to another room for the second night.
Comment from Hotel Management
Mar 19, 2017 by Marie Zeitz, Hotel Management
Dear guest, thank you very much for your feedback. We hope that you had a great stay and it will be nice to welcome you again. Regards Marie Zeitz
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice and convenient Hotel

Posted Feb 19, 2017
The Hotel is not located in the city center, but it is close to public transportation and it is about 10 minutes away from Alexander Platzand the other main attraction.
Comment from Hotel Management
Feb 20, 2017 by Marie Zeitz, Hotel Management
Dear Juan, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz
4 out of 5
Recommended
for Everyone
by A verified traveler from Landsberger Allee, Berlin

Quiet hotel with clean room

Posted Dec 17, 2016
Hotel is quiet and rooms are fresh and clean. Close to tram stops so easy to travel to Alexanderplatz and local attractions. Only downfall is the pillow in room is very uncomfy. But in all, lovely stay if you like to keep yourselves to yourself and visit the local area.
Comment from Hotel Management
Dec 23, 2016 by Marie Zeitz, Hotel Management
Dear Natalie, we are sorry to read, that you was not to 100% satisfied with your pillow. Please contact our colleagues at the reception to see how we can help you to feel comfortable in our hotel. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
3 out of 5
Recommended
for Everyone
by A verified traveler

NO FREE WIFI

Posted Nov 3, 2016
Pros: Very comfy beds and clean room. Tram and train station just outside which was very helpful.
Cons: When I went to book this hotel it stated that there would be free wifi, however, when I arrived I found out that there was a charge for the wifi which meant I was unable to do any work that I had planned on doing as needed the internet. Very disappointing. I also found there seemed to be a charge on most things such as to watch TV in my own language and even a charge for one bottle of water.
Location: Close to Alexanderplatz which had a few restaurants and cafes and places to eat with a shopping centre. Close to landmarks.
Comment from Hotel Management
Nov 28, 2016 by Marie Zeitz, Hotel Management
Dear guest, we are sorry to read, that you was not to 100% satisfied with your stay. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
1 out of 5
by A verified traveler

Room barley cleaned. Food trash left for days.

Posted Oct 6, 2016
Pros: Nothing. Only positive is there is a train stop close
Cons: Mattress sunk in and hurt our backs. Room not cleaned. Food trash left In hall.Tv is Old . Restaurant food is bad. Isolated depressing location.
Location: Nothing at all near by. A separate depressed area surrounded by ugly buildings and no food. Expensive cab rides to get to any of the good city areas
Comment from Hotel Management
Oct 22, 2016 by Marie Zeitz, Hotel Management
Dear guest, we are sorry to read, that you was not to 100% satisfied with your stay. Please contact our colleagues at the reception to see how we can help you to feel comfortable in our hotel. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
3 out of 5
Recommended
for Everyone
by A verified traveler from stoke on trent, england

Nice clean hotel lacking essentials for a 4*

Posted Aug 26, 2016
The room was locket and bt and very clean. However there was no kettle or tea making facilities and with town a tram ride away sometimes early hours you like a cup of tea.... Room service only appeared once in our 3 day stay )the very first day!) so we had to call housekeeping for new towels and toilet paper!!! A small fridge would of Been handily also to store bottles of water in, instead they leave water on the side for you which costs 3.50euros..... The air con was rubbish. The room got very hot and very stuffy!!! The windows open only slightly so resulted in cold showers a lot. Apart from these few things the hotel is a lovely place to stay for a few days, the staff were helpful and friendly and the place is very very clean.
Comment from Hotel Management
Aug 27, 2016 by Marie Zeitz, Hotel Management
Dear guest, we are sorry to read, that you was not to 100% satisfied with your stay. Please contact our colleagues at the reception to see how we can help you to feel comfortable in our hotel. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
4 out of 5
Recommended
for Everyone
by A verified traveler from buck, england

Nice hotel but too far out from West I

Posted Aug 10, 2016
We found it too far from all attractions, shops and bars,other than that we had a lovely time. The tour around city and boat trip excellent
1 out of 5
by Haidar from Copenhagen

0 stars

Posted Aug 1, 2016 on Hotels
The condition didn't work, they did not offer any other room, no refund, no discount nothing but bad service. I did pay more for this hotel because it is 4 stars. It is worth 1 max. Really terrible. And i did call hotels.com the lady did try to help me to cancel or make them offer another room. But no help.
Comment from Hotel Management
by General Manager, Hotel Management
Dear guest, we are sorry to read, that you was not to 100% satisfied with your stay. Please contact our colleagues at the reception to see how we can help you to feel comfortable in our hotel. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
4 out of 5
by Adam

Posted Jun 4, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Marie Zeitz, Hotel Management
Dear Adam, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz