Ratings based on 890 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

friendly staff, near U-Bahn station

Posted Mar 6, 2017
Pros: proximity to public transit and the staff
Location: Most tourist attractions can be reached by getting on the U-Bahn and transferring. Checkpoint Charlie is a short bus ride away.
Hotel appears pretty new. Room was on the larger side and was much larger than rooms I got in London, Munich and Stuttgart. Staff was very friendly and helpful. Spittelmarkt U-Bahn station is a short walk away. Breakfast was a fairly good European-style breakfast.
4 out of 5
Recommended
for Couples
by A verified traveler from Devon, UK

Xmas Market Break

Posted Dec 29, 2016
Pros: Location and friendly staff
Cons: Thought the hotel and staff met all my expecations
Location: Checkpoint Charlie Berlin Mall Berlin Opera House
Booked the hotel, having seen it in a travel brochure and managed to get a better deal through Expedia. about a 40 min taxi from the Airport and close to the U Bahn which makes travelling around easy, don't be afraid to use it. A 10 min walk from checkpoint charlie and about 20 mins to Potsdamm and the Berlin Mall. The hotel itself was well presented and the staff very friendly and helpful, the majority of which spoke excellent English, a bonus given my school boy German was appalling. The Breakfast Buffet was included in the price and worthwhile whilst the bar and restaurant had a nice relaxed feel. Would happily stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

A fantastic hotel, great location very large clean

Posted Dec 19, 2016
Fantastic hotel, best location, beautifull spacious comfortable room very friendly staff excellent delicious breakfast and thank you expedia too! You are there for us! Highly rcommended to book through you!!!!!
Comment from Hotel Management
Dec 19, 2016 by Guest Relations Team, Hotel Management
Dear Rephael, Thank you for your very positive review. We appreciate your kind words towards our staff, rooms and breakfast. Whenever your travels bring you back to Berlin we would be happy to welcome you. Sincerely, Your Guest Relations Team
3 out of 5
by A verified traveler

Descent hotel

Posted Dec 8, 2016 on Hotels
In the middle of winter is a bad time to have low water pressure and lukewarm wayer
5 out of 5
Recommended
for Everyone
by A verified traveler from Ramat Gan, Israel

Good choice

Posted Nov 6, 2016
Cons: The mattress
Location: take into account about 15 mints. to most major attractions.
The hotel is new, nice and running well; very kind personnel, excellent breakfast, relatively close to major attractions.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel centrally situated

Posted Oct 9, 2016
Pros: Centrally situated , clean & quiet Good cafe Hashtag
Cons: Housekeeping
Location: Centrally situated & lots of sights can be seen walking around & good food joints
Reception staff very good. Restaurant room to room service rude Housekeeping didn't leave toiletries, tea milk had to ring up
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando, Fl

Great Staff! Uncomfortable Pillows.

Posted Sep 15, 2016
This was a nice place to stay and got the job done comfort wise. The pillows were no ideal at all but other than that it was good. The staff was beyond helpful when it came to currency exchange, directions, suggestions on local dining, and holding our bags for us. Especially Claudia. She really went above and beyond!
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Comfortable hotel

Posted Sep 10, 2016
Guests are very helpful. Hot water was not working at night however they respond very quick. Overall is good however the location is far away.
5 out of 5
by A verified traveler from Baltimore, MD

Bright, clean, simple

Posted Sep 8, 2016 on Hotels
I love this hotel. Clean, bright, simple, with a great public sauna with an ice-cold shower right next to it.