Exterior

Reviews of Crowne Plaza Berlin - Potsdamer Platz, an IHG Hotel


Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 49 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex - Quality Manager on Mar 25, 2024
Dear Joseph, Thank you for your almost rating. We always strive to provide our guests with the best possible service, and your feedback is greatly appreciated. We would love to learn more about how we can make your next stay even more enjoyable.

10/10 Excellent

Elayna

Stayed 2 nights in Feb 2024
Response from Alex - Quality Manager on Mar 25, 2024
Dear Elayna, We're thrilled to receive your top rating! It's fantastic to know that you had a wonderful experience at our hotel. We appreciate your feedback and look forward to hosting you again.

10/10 Excellent

Heidi

Stayed 7 nights in Feb 2024
Response from Alex - Quality Manager on Mar 25, 2024
Liebe Heidi, Vielen Dank für Ihre tolle Bewertung mit 5/5 Sternen! Es freut uns zu hören, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

8/10 Good

Stuart Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alex - Quality Manager on Jan 30, 2024
Dear Stuart Peter,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your positive rating of 4 out of 5. We hope you had a pleasant experience during your time at our hotel.If there are specific aspects you enjoyed or if there's anything we can do to enhance your experience further, please feel free to share your thoughts. We value your input and look forward to welcoming you back for an even more enjoyable stay.Best regards,

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, great breakfast. The hotel upgraded our rooms due to it being my birthday while we were away - I came back to some lovely wine and cake in my room on the day which was a lovely touch. Hotel is ideally located within walking distance of main attractions and has an underground station close by. Would have liked clearer communication about the deposit needed on check in per room and the city tax payable after. Deposit has still not come back to my account yet.. so hoping it will be back in my account very soon! The bar is a really nice space to be in and the cocktails were amazing! Staff were all incredibly friendly and helpful.
Stayed 4 nights in Jan 2024

8/10 Good

susan

Stayed 3 nights in Dec 2023

8/10 Good

fiona, Shrewsbury

Stayed 5 nights in Dec 2023
Response from Alex - Quality Manager on Jan 30, 2024
Dear Fiona,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your positive rating of 4 out of 5. We hope you had a pleasant experience during your time at our hotel.If there are specific aspects you enjoyed or if there's anything we can do to enhance your experience further, please feel free to share your thoughts. We value your input and look forward to welcoming you back for an even more enjoyable stay.Best regards,

10/10 Excellent

Kavissen, Horsham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowne Plaza did not disappoint once again. The hotel is conveniently situated to most attractions. Dining at the restaurant Layla was an absolutely amazing experience in terms of fine dining. The staff at the hotel were so welcoming and helpful throughout our stay, especially Lucas at the reception. Thank you for recognising my IHG membership and upgrading us which made spending Christmas in Berlin even better for us. Highly recommended.
Stayed 4 nights in Dec 2023
Response from Alex - Quality Manager on Dec 27, 2023
Dear Kavissen,Thank you for taking the time to share your wonderful experience at Crowne Plaza. We're thrilled to hear that we did not disappoint, and that the hotel's convenient location, the amazing dining experience at Layla restaurant, and the welcoming and helpful staff, especially Lucas at the reception, contributed to a memorable stay.We're delighted that you enjoyed the benefits of your IHG membership, including the upgrade, making your Christmas in Berlin even more special. Your recommendation means a lot to us.We look forward to welcoming you back for another exceptional stay. If you have any additional comments or preferences, please feel free to share them with us.Best regards,

10/10 Excellent

Lynne

Traveled with partner
Very open and spacious hotel We were upgraded to a premium room which was a lovely surprise Thecroom was spacious and modern - great bathroom with bath and separate shower. Crisp bedding and soft comfy pillows Great breakfast! Only disappointment was that in such a huge hotel there was no pool - not even a jacuzzi to go with the sauna and steam room..
Stayed 3 nights in Dec 2023
Response from Alex - Quality Manager on Dec 20, 2023
Dear Lynne,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the open and spacious ambiance of our hotel, and we're pleased you appreciated the upgrade to a premium room.We're thrilled that the room, including the spacious and modern bathroom, met your expectations. It's wonderful to hear that you found the bedding crisp and the pillows comfortable. We're also glad you enjoyed the breakfast.We understand your disappointment regarding the absence of a pool or jacuzzi, especially in such a large hotel. We appreciate your feedback, and while we currently do not have these amenities, we'll certainly consider your suggestion for future improvements.We hope to have the pleasure of welcoming you back for another enjoyable stay. If you have any further comments or suggestions, please feel free to share them.Best regards,

10/10 Excellent

Tammy, White Rock

Stayed 3 nights in Nov 2023
Response from Alex - Quality Manager on Dec 20, 2023
Dear Tammy,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.Best wishes

10/10 Excellent

hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great service, clean, friendly and the cherry on top is the restaurant, Layla's, which is outstanding.
Stayed 3 nights in Nov 2023
Response from Alex - Quality Manager on Nov 24, 2023
ear Hayden,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us, from the great room and service to the cleanliness and friendliness. It's wonderful to know that Layla restaurant added an outstanding touch to your experience.We appreciate your kind words and look forward to welcoming you back for another fantastic stay.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant
Stayed 2 nights in Nov 2023
Response from Alex - Quality Manager on Nov 6, 2023
Dear John,We are delighted to hear that you were so pleased with your stay. Thank you for your wonderful review.It was our pleasure to have you as our guest, and we hope to welcome you again in the future.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice staff.
Stayed 3 nights in Oct 2023
Response from Alex - Quality Manager on Nov 6, 2023
Dear PaulThank you for your review and for choosing to stay with us. We're delighted to hear that you found our hotel and staff to your liking.To better understand how we could have improved your experience from 4/5 to 5/5, could you please share any specific suggestions or areas where you think we might enhance our services? Your insights are valuable to us, as they guide our ongoing efforts to provide the best possible experience for our guests.We appreciate your feedback and look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities.
Stayed 2 nights in Oct 2023
Response from Alex - Quality Manager on Nov 2, 2023
Dear Marilyn,Thank you very much for your kind words!I'm delighted that we could provide you with such a pleasant stay, and we look forward to welcoming you back soon!

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick walk to underground station to all Berlins attractions. Staff were helpful and room was reasonably well appointed
Stayed 2 nights in Oct 2023
Response from Alex - Quality Manager on Oct 30, 2023
Dear Donna,Thank you for your kind rating following your recent stay in the Crowne Plaza Berln - Potsdamer Platz! I am curious how we might get 5/5 stars for the next time? If you would take the time for leaving an additional comment I would be happy! Thanks again and best wishes from Berlin,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet hotel that is close to public transit and has excellent staff
Stayed 2 nights in Oct 2023
Response from Alex - Quality Manager on Oct 30, 2023
Dear Michael,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.Best wishes.

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleased
great, nice room, large bathroom, great location
Stayed 2 nights in Oct 2023
Response from Alex - Quality Manager on Oct 23, 2023
Dear Scott,thak you for taking the time to review your recent stay with us. It delights me to read, that you enjoyed the room, large bathroom and our location. so we hopefully might accommodate you again. Best wishes

8/10 Good

JAIME

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in Sep 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Oct 2, 2023
Dear Jaime,Thank you for the nice rating! It delights me to see you fully enjoyed staying with us and especially our location. I hope we will accommodate you again soon.Best wishesAlexanderQuality Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice break in Berlin
Really nice hotel in a good location. Easy to get to from the airport. Close to the main attractions of the area. Room was clean and tidy and the staff were great. No issues at all.
Stayed 2 nights in Sep 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Oct 2, 2023
Dear David,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.best wishes from BerlinAlexanderQuality Manager

10/10 Excellent

Kathryne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European vacation
The stay was amazing! Service was great Breakfast was great Location was central to our needs!
Stayed 3 nights in Sep 2023
Response from Alex on Sep 26, 2023
Dear Kathryn,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.Best wishes from Berlin

10/10 Excellent

kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
All was splendit I must share specialy thanks with late night shift Reception lady she was diligent , true guest satisfaction driven person! But rude and un professional Night Mng! This man must be assigned non guest contact behind the operation positions !
Stayed 4 nights in Aug 2023
Response from Alex on Sep 26, 2023
Dear Kurt,Thank you for your nice rating. It delights me to red that you enjoyed your stay with us. Regarding the matter witht he night manager, I will forward the matter to the management to look into it.best wishes and I hope to accomodate you again soon.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Aug 26, 2023
Dear Guest,Thank you very much for your kind words following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz. It was a pleasure to have you as our guest and we look forward to welcome you back again soon. Kind regards,Lisa HardyPublic Relations Coordinator

8/10 Good

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were not very good and we didn’t get our hand soap replaced. Everything else was lovely, rooms very clean and spacious with great facilities like the fridge and kettle with tea and various cups and glasses. Great shower with many pressure options - I liked the massage setting after long days walking in the city! Lying in the comfy bed watching Bernd das Brot..comfortable, clean, peaceful room.
Stayed 7 nights in Jul 2023
Response from Alex on Aug 9, 2023
Dear Sophie,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you had an overall lovely experience.We apologize for the inconvenience you experienced with the pillows and the missing hand soap replacement. Your comfort and satisfaction are important to us, and we regret that we fell short in these areas. We will address these issues with our team to ensure a more seamless experience for our future guests.Once again, thank you for your review and we hope to accomodate you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property was absolutely wonderful staff knew English quite well for me coming from Canada
Stayed 3 nights in Jul 2023
Response from Alex on Jul 31, 2023
Dear Thomas,thank you for your excellent review. I am happy to read that our staff was able to help you out during your stay so you could really enjoy it.bsest wishes

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel. Very close to the subway stations and restaurants. The room was very nice and clean. High ceilings made the room feel even bigger. Staff were nice and friendly
Stayed 1 night in Jul 2023
Response from Alex on Jul 20, 2023
Dear Nicola,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Alex on Jul 10, 2023
Dear Quest,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.best wishesAlexanderQuality Manager

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Excellent location for a relatively short work to the major sights and shopping locations, also close to nightlife and major music venues. Hotel is clean and tidy and a functioning air conditioning unit was welcome in the heat. Only two areas for improvement really - we reported a poorly draining shower on our first day, four days later this hadn’t been taken care of and backed up shower water is not ideal. Secondly, whilst the breakfast buffet was excellent, I struggle to see the benefit of a ‘show kitchen’ with dedicated egg chef that simply couldn’t fry an egg. 4 days 8 eggs all a disaster. Other than that a top hotel.
Stayed 4 nights in Jun 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Carl, Thank you for taking the time to share your feedback with us! I very much appreciate your positive comments about the location of our hotel and the cleanliness in our hotel.I sincerely apologise for the inconvenience you experienced with us. We are very grateful for our guests' criticism as it helps us to maintain our high standards and ensure that we provide our guests with an experience that meets their expectations. We would be very pleased to welcome you again soon and to be able to convince you of our high quality. Best regards from Berlin, Lisa HardyPublic Relations Coordinator

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe.
Stayed 2 nights in Jun 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Edward,Thank you for your kind rating following your recent stay at Crowne Plaza Berlin - Potsdamer Platz.I am glad to see that you enjoyed your short stay with us and hope we might welcome you back soon.Kind regards,Lisa HardyPublic Relations Coordinator

10/10 Excellent

Mi-Kyoung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included and was excellent. The room we got was small but very clean and well organized and well appointed. We were on the 5th floor with no view (windows that were more like sky lights) - a bit odd, but it's not like we spent much time in the room anyway. The location of the hotel is good but if you're touristing you're some distance from some of the major attractions.
Stayed 4 nights in Jun 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Mi-Kyoung,Thank you so much for taking the time to share your feedback with us. I am pleased to hear you highly enjoyed your stay at Crowne Plaza Berlin - Potsdamer Platz. We are looking forward to welcome you again! Kind regards, Lisa HardyPublic Relations Coordinator

10/10 Excellent

vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 4 nights in Jun 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Vincent,Thank you very much for your kind words following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz. I am delighted to hear that you enjoyed the culinary offer at breakfast.It was a pleasure to have you as our guest and we look forward to welcome you back again soon. Kind regards from Berlin, Lisa HardyPublic Relations Coordinator

10/10 Excellent

JUAN, san francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great service just a door issue but it was resolved.Friendly staff and helpful staff
Stayed 3 nights in May 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Juan,Thank you so much for taking the time to share your feedback with us. I am pleased to hear you highly enjoyed your stay at Crowne Plaza Berlin - Potsdamer Platz. We are looking forward to welcome you again! Kind regards, Lisa HardyPublic Relations Coordinator

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In general, the hotel was okay. the lobby is lovely, (this is always the way to make a good first impression). The staff are knowledgable and friendly. On our first night, our toilet was broken and made a lot of noise. So at about 2230, we had to request a room change, which was not ideal and we were moved into a smaller room than we paid for. I understand it was late in the evening, so options may have been limited but still less than ideal. 2nd room, no noise or broken toilet so that's a bonus, but the main light didn't work. Again, less than ideal but at almost 2300, an issue for the following day. In the morning, I spoke to reception and another room change. This room still wasn't as nice as our original room but it had a working toilet and working lights. At this point, I simply could not face a 4th room change so I made do for the remaining few days. Again, I must say, the staff were lovely. The room switching and general confusion were not.
Stayed 4 nights in Jun 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Martin,Thank you for taking the time to share your feedback with us!I am sorry to read about your unfortunate experience and apologise for the inconvenience you experienced during your last stay with us. Nevertheless, I hope to welcome you again soon at the Crowne Plaza Berlin - Potsdamer Platz to convince you again with our usual high quality. With kind regards,Lisa HardyPublic Relations Coordinator

8/10 Good

Paul

Stayed 4 nights in May 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Jun 29, 2023
Dear Paul,Thank you for your kind rating following your recent stay at Crowne Plaza Berlin - Potsdamer Platz.I am glad to see that you enjoyed your short stay with us and hope we might welcome you back soon.Kind regards,Lisa HardyPublic Relations Coordinator

8/10 Good

Amihai

Liked: Cleanliness, staff & service, room comfort
Excellent hotel, but some issues.
Clean comfortable room, excellent breakfast, friendly staff. Had problems with the A/C. Staff was not very helpful in locating a medical faculty/doctor we needed. We checked out 5am and had to give up prepaid breakfast (about 2 x 20 Euro); they wanted 2 x 10 Euro for a small breakfast box; we found it unacceptable and had to argue our way out of payment; would have been nice to avoid the argument.
Stayed 4 nights in May 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on May 22, 2023
Dear Amihai,Thank you for taking the time to give us your feedback on your visit to our hotel. I would like to sincerely apologise that there may have been problems with the air conditioning. You can be sure that the technicians have taken care of this problem in the meantime.Furthermore, I understand very well that you would have liked to have taken your prepaid breakfast with you. We recommend our guests to book breakfast only in advance if they are sure that they will be able to have it. Please understand that our staff's working hours are not scheduled for 5am and it would require special planning. As you generally enjoyed your stay because of our friendly and attentive staff. I hope that despite your disappointment, we will have the opportunity to welcome you back in the future.

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Convenient to subway and major sites like Brandenburg gates and Checkpoint Chari. Rooms are very modern and clean.
Stayed 2 nights in Apr 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on May 5, 2023
Dear Frank,Thank you for your positive review after your last stay with us at the Crowne Plaza Berlin - Potsdamer Platz!I am happy to read that you thoroughly enjoyed your stay with us.It was a pleasure to have you as our guest and we look forward to welcoming you back soon.Best regards from Berlin,Lisa HardyPublic Relations Coordinator

8/10 Good

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is a nice building, along with the room. Great shower and bathroom facilities. The location is not great with it being difficult to navigate through Berlin with the location of the hotel. Not many public transport options available so resort to taxi/Uber lifts to a lot of areas and then making your way from there. Breakfast is a good selection but I would recommend including it in the pre cost of the room as it is expensive to pay for in the morning if you decide to go. Overall it is a nice hotel with a good price, but I feel for an extra bit of payment you could get a better location for not much more effort.
Stayed 3 nights in Apr 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Apr 18, 2023
Dear Connor,Thank you for taking the time to share your feedback with us after your most recent stay. I am delighted to read that you enjoyed your stay overall.Our hotel is located in a popular central location in Berlin. Public transport such as train and bus are within two minutes walking distance. Walking a bit further you are already at the center of Potsdamer Platz.It is a pity that you have not noticed.For those guests who wish to have breakfast, we offer a classic buffet option with all drinks, warm hearty dishes and fresh egg dishes prepared by our chef with your favourite ingredients, as well as freshly made coffee for the generous price of 25 . This puts us at the top of the 4-star category in Berlin in terms of value for money.It was a pleasure to have you as our guest and I hope we might welcome you again in the near future!Kind regards,Lisa HardyPublic Relations Coordinator

8/10 Good

Robert

Business traveler
Stayed 3 nights in Mar 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Mar 25, 2023
Dear Robert, Thank you very much for the opportunity to welcome you as our guest and for taking a moment to rate your stay after your return home. I am very pleased to read that you enjoyed your stay with us. We would be happy to welcome you back to our hotel on your next visit to Berlin. Best regards from Berlin, L.HardyPublic Relations Coordinator

6/10 Okay

michael andrew

Traveled with partner
Liked: Cleanliness, staff & service
It was advertised as having all day lobby bar serving food, this was not the case, the bar closed at 10:00 on the saturday that we were there
Stayed 2 nights in Mar 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Apr 18, 2023
Dear Michael,Thank you very much for your kind words following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz!We are not aware of any such advertising. Maybe they got mixed up with our club lounge. It was a pleasure to have you as our guest and we look forward to welcoming you back again soon.Kind regards from Berlin,Lisa HardyPublic Relations Coordinator

8/10 Good

Nicholas Andrew James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location for most tourist areas in Berlin. Very good breakfast and rooms are clean and functional as expected of a chain like Crown Plaza. Happy with our stay here
Stayed 2 nights in Mar 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Mar 10, 2023
Dear Nicholas,Thank you so much for taking the time to review our hotel. I am pleased to hear you enjoyed your breakfast and the cleanliness in your room.It was a pleasure to have you as our guest and we sincerely hope we can welcome you back soon. Kind regards from Berlin, Lisa HardyPublic Relations Coordinator

10/10 Excellent

JuanPablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin 4 days
Excellent hotel. Nice room, great restaurant
Stayed 4 nights in Feb 2023
Response from Crowne Plaza Berlin - Potsdamer Platz on Feb 13, 2023
Dear Juan Pablo,Thank you very much for the opportunity to welcome you as our guest and for taking a moment to rate your stay after your return home. I am very pleased to read that you thoroughly enjoyed your stay with us. We would be happy to welcome you back to our hotel on your next visit to Berlin. Best regards from Berlin,Lisa HardyPublic Relations Coordinator

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was amazing: They were helpful and friendly
Response from Crowne Plaza Berlin - Potsdamer Platz on Jan 11, 2023
Dear John,Thank you very much for your kind words following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz. I am delighted to hear that our friendly service met your expectations. It was a pleasure to have you as our guest and we look forward to welcome you back again soon. Kind regards from Berlin, Lisa HardyPublic Relations Coordinator

10/10 Excellent

melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was superb; a U-Bahn and an S-Bahn are walking distances (each within a block from the hotel) which makes getting around the city super easy. Housekeeping was great and thorough but the best staff we encountered at the hotel was the breakfast staff! They were all super attentive, very helpful, and always so friendly each morning.
Response from Crowne Plaza Berlin - Potsdamer Platz on Jan 8, 2023
Dear Melanie,Thank you very much for your kind rating following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz!I am happy to read that you fully liked your stay with us. Your positive experiences throughout our hotel, confirms that we must keep up the good work. Thank you for your very motivating words.It was a pleasure to have you as our guest and we look forward to welcoming you back again soon.Kind regards from Berlin,Lisa HardyPublic Relations Coordinator

10/10 Excellent

Ericka, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff throughout property (front desk, breakfast restaurant, housekeeping). They took incredible care of us over out stay, and even lent a helping hand with trying to recover our lost baggage.
Response from Crowne Plaza Berlin - Potsdamer Platz on Dec 30, 2022
Dear Ericka,I am very happy to hear your positive feedback and thank you very much for the time you have invested in it!It is nice to read that you had a pleasant stay in our hotel and that you highly enjoyed our friendly service!It was a pleasure to have you as our guest and I hope we might welcome you again.Best regards from BerlinLisa HardyPublic Relations Coordinator

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Staff very friendly. Rooms spacious and clean and well equipped.
Response from Crowne Plaza Berlin - Potsdamer Platz on Dec 24, 2022
Dear Rebecca,Thank you very much for your kind words following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz. I am delighted to hear that our service met your expectations. It was a pleasure to have you as our guest and we look forward to welcome you back again soon. Kind regards from Berlin, Lisa HardyPublic Relations Coordinator

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close but no cigar.
Female receptionist was top class and very helpful. Heating wasn't working although a portable heater had been put in our room which whilst it did the job was not ideal.( It was minus 7c outside). High level cleaning required in the bathroom , and had to ask for coffee items to be replenished. Sauna and steam room were brilliant and the bar was very pleasant with attentive helpful staff.
Stayed 3 nights in Dec 2022
Response from Crowne Plaza Berlin - Potsdamer Platz on Dec 22, 2022
Dear Guest,Thank you for taking the time to share your feedback with us about your recent visit to our hotel. I am pleased to hear that you enjoyed your stay overall. Please accept our sincerest apologies for the inconveniences you have experienced during your stay with us. I can assure you that this is not up to the high standard we normally exude. We would be delighted to welcome you back to our hotel in the future to convince you again with our usual high quality. Best regards from Berlin,Lisa Hardy Public Relations Coordinator

8/10 Good

Zahir

Stayed 2 nights in Dec 2022
Response from Crowne Plaza Berlin - Potsdamer Platz on Dec 7, 2022
Dear Zahir, Thank you so much for taking the time to share your feedback with us. We are looking forward to welcome you again! Kind regards, Lisa Hardy, Public Relations Coordinator

6/10 Okay

Samantha

Stayed 3 nights in Nov 2022
Response from Crowne Plaza Berlin - Potsdamer Platz on Dec 7, 2022
Dear Samantha,Thank you so much for taking the time to share your feedback with us. We are looking forward to welcome you again! Kind regards, Lisa Hardy, Public Relations Coordinator

10/10 Excellent

Fran

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pleasant stay
Hotel is impeccably clean and spacious. Rooms also spacious. About 15 min walk from Checkpoint Charlie and other attractions. A 5-minute walk from U station and 8 minute walk from S station. However, it is clearly aimed at business trips and conferences. Reception could do with a few artworks on the walls, it looks very clinical. Hotel is extremely quiet, no ambience music or anything. Stayed two nights. The first morning, we left a non-disturb sign on the door. On the way back from breakfast two housekeepers were just about to enter our room even though the sign was still there. The second morning, we would be checking out in a few hours. Back from breakfast at about 9:30 am, we met a housekeeper knocking at our door asking if we would be checking out that day. Certainly they have reports showing who is checking out, or they receive alerts from the reception, no need for personally confirming with the guests? Breakfast buffet was plenty and a chef prepares omelets on demand. You can help yourself to a selection of teas but will have to ask the staff for coffee.Pastries didn't look appetizing. Everything else was fabulous, smoothies were an excellent touch. Overall a good stay. Would come back for a business trip, definitely not for leisure. Reception staff, although very polite, could do with some cheering up. This is our 4th trip to Berlin, usually, reception staff makes attempts at small conversation, some sort of warm welcome.
Stayed 2 nights in Nov 2022
Response from Crowne Plaza Berlin - Potsdamer Platz on Dec 1, 2022
Dear Guest,Thank you for your kind review after your recent stay with us at the Crowne Plaza Berlin - Potsdamer Platz! I am pleased to read that on the whole you were quite satisfied and would like to sincerely apologise for the inconveniences you mentioned.We value our guests' comments very much as they help us to improve and ensure that we provide an experience that meets our guests' expectations. I have forwarded your feedback regarding your negative experiences with the relevant teams so that we can ensure our level is kept high. It was a pleasure to have you as our guest and Ihope to welcome you back soon. Kind regards from Berlin, Lisa HardyPublic Relations Coordinator

10/10 Excellent

Hanaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very good for the price.
Response from Crowne Plaza Berlin - Potsdamer Platz on Nov 30, 2022
Dear Hanaa,Thank you very much for your kind rating following your recent stay with us at Crowne Plaza Berlin - Potsdamer Platz!I am happy to read that you fully liked your stay with us. It was a pleasure to have you as our guest and we look forward to welcoming you back again soon.Kind regards from Berlin,Lisa HardyPublic Relations Coordinator