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Reviews of DORMERO Hotel Berlin Ku'damm

DORMERO Hotel Berlin Ku'damm
Eislebener Str. 14, Berlin, BE

Reviews

7.0

Good

Rating 10 - Excellent. 50 out of 158 reviews" "
Rating 8 - Good. 36 out of 158 reviews" "
Rating 6 - Okay. 26 out of 158 reviews" "
Rating 4 - Poor. 20 out of 158 reviews" "
Rating 2 - Terrible. 26 out of 158 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip to berlin
Our stay was wonderful, very close to the U
Stayed 2 nights in Nov 2023

2/10 Terrible

Lee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is shocking and the worst experience I have ever had the misfortune to suffer. I already paid fully with Expedia and showed the receptionist my receipt with matching credit card number. He was insistent that we pay again for the three rooms. The hotel was filthy in the public areas and children running around constantly. It looked like it was a refugee hotel and not fit for city travellers. Avoid this hotel and it's rude staff at all costs.
Stayed 3 nights in Nov 2023

6/10 Okay

tung wei david

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The check in staff were friendly but the night staff (man) was unfriendly and rude.
Stayed 1 night in Sep 2023

8/10 Good

Annegret

Liked: Cleanliness
it was ok
Stayed 1 night in Sep 2023
Response from Dormero Hotel Ku-damm on Sep 3, 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, einen ausführlichen Bericht über Ihren Aufenthalt bei uns zu schreiben. Es freut uns zu lesen, dass wir Ihnen ein guter Gastgeber sein konnten und dass Ihnen die Ausstattung und Sauberkeit in unserem Haus gefallen hat.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Bis dahin verbleiben wir mit den besten Grüßen!

4/10 Poor

Sean

Liked: Cleanliness
Disliked: Staff & service
Took an hour to check in 5hen my card stopped working on the last day. Aside from that was decent.
Stayed 3 nights in Jul 2023
Response from Dormero Hotel Ku-damm on Sep 3, 2023
Dear guest,thank you for taking the time to write a detailed review of your stay with us. Unfortunately, we the new team had no influence on the shortcomings of our hotel in July, but we hope that this will not prevent you from booking with us again and experience the new charm of the hotel and staff from a better side.Many warm greetings and all the best

4/10 Poor

Antony

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location. Dirty hotel, no housekeeping, no clean towels and part time reception. Would NEVER stay here again.
Stayed 5 nights in Jul 2023
Response from Dormero Hotel Ku-damm on Sep 3, 2023
Dear guest,Thank you for taking the time to write a detailed review of your stay with us. Nevertheless, we are sincerely sorry that we could not fully meet your expectations and would like to take this opportunity to thank you for your feedback, which greatly helps us to continuously improve our service. Rest assured that we have already started to eliminate the inconveniences you mentioned in order to provide our future guests with an even more pleasant stay. Reception is open every day and the rooms are cleaned every day if you have requested it. Our team is actively working to resolve these problems of repairing the hotel. However, we need time to do this ,because rooms are occupied. We appreciate your contribution and thank you for your understanding. Your satisfaction is our top priority and we will continue to strive to improve our service in every way. We hope to welcome you again in the future and thank you for choosing our hotel.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Jessica at Reception could not do enough for me. All the staff were lovely. The garden was wonderful. Great stay Thank You.
Stayed 2 nights in Jul 2023
Response from Dormero Hotel Ku-damm on Sep 3, 2023
Dear guest,thank you for taking the time to write a detailed review of your stay with us. Unfortunately, we the new team had no influence on the shortcomings of our hotel in July, but we hope that this will not prevent you from booking with us again and experience the new charm of the hotel and staff from a better side.Many warm greetings and all the best

2/10 Terrible

Iain

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Décor was nice. Good location, close to shops and transport hubs. Maintenance of the rooms was appalling. Nothing worked in our first room. Air conditioning did not work. Shower drain did not work, as a result bathroom flooded. Lights in room did not work. Light for shaving mirror did not work. Had to leave the windows open in the room all night due to lack of air conditioning and heat in the room. This resulted in 2 nights of poor sleep, before we were able to change rooms. Once room was changed this also had problems. Shower door was leaking, leading again to flooding of the bathroom. Shower hose was damaged and leaked. Hair dryer didn't work. No cover on extraction system. Leaks for both shower systems presented a significant safety hazard due to the amount of water on the bathroom floor. Could provide photos if this was an option. When issues were raised at reception on the first night we were told we would need to speak to the manager, who would be in at 8. When we went to speak to the manager we were told by the reception that the manager would be in at 13:30 to solve the issues. W
Stayed 6 nights in Jun 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel .
Stayed 2 nights in Jun 2023

6/10 Okay

Nicholas, London

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a great location, with really friendly staff, and looks fantastic from the outside. When you go up to the rooms though, everything just feels very tired, like it needs renovating and a deep clean. There’s kind of a musty old smell about the place, and lots of the furniture seems like it needs replacing, which is a real shame as otherwise it’s a really great hotel.
Stayed 2 nights in Jun 2023

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
I was still very shocked and so were other guest that no one comes on staff until 1300. You should really change that to 11 am. Its soo mucg better for guest to see someone when they come down and they questions. You have a lot of tourist coming to Berlin. The employees were very helpful and tried their best but you all really need to staff the hotel earlier even maybe 9am.
Stayed 3 nights in Jun 2023

8/10 Good

Andrea Mary

Traveled with family
Hotel was lovely. No room service at all. Staff were not at reception till 1.30pm. hardly any staff around at all
Stayed 3 nights in Apr 2023

6/10 Okay

Carlos

Liked: Cleanliness
Stayed 8 nights in Mar 2023

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, some up keep needed
Stayed 2 nights in Mar 2023

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Caden

Stayed 2 nights in Mar 2023

10/10 Excellent

Ariel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Dormero on Mar 5, 2023
We really appreciate this !!!Thanks a lot

4/10 Poor

Christina Diana

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property has unfortunately not lived up to expectations. On checking in we found that the TV, fridge and bedside light were not working. There was also no hot water. We requested a different room and this was in working order. However, as it’s listed as a 4.5 star hotel we were very disappointed. There was no tea/coffee making facilities, no room service and no toiletries (other than half a bottle of hand wash). The staff are only present from 1pm which is not in line with a 4.5 star hotel. There was no option to leave luggage on check out. I emailed the hotel and called 4 times. They never replied or answered the phone.
Stayed 3 nights in Feb 2023

10/10 Excellent

Spencer

Stayed 2 nights in Dec 2022
Response from Hani on Dec 24, 2022
Sehr geehrter Herr Spencer, vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Ihre Komplimente machen uns wirklich sehr glücklich und ich möchte Ihnen im Namen des gesamten Teams danken. Es ist besonders schön zu lesen, dass Sie sich bei uns rundum wohl gefühlt haben. Mein Team versucht stets individuell auf die Wünsche und Bedürfnisse unserer Gäste einzugehen. Ich hoffe, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit fancygen Grüßen, Hani Shetifa / Hotel Manager DORMERO Hotel Berlin Kudamm

8/10 Good

MAY, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel! thank you.
Response from Hani on Dec 24, 2022
Dear May, thank you very much for taking the time to review our house. Your compliments really make us very happy and I would like to thank you on behalf of the whole team. It is particularly nice to read that you felt completely comfortable with us. My team always tries to respond individually to the wishes and needs of our guests. I hope to welcome you back to our House soon.Best regards,Hani ShetifaHotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Loved everything no complaints
Response from Hani Shetifa on Dec 6, 2022
Dear Mr. Joseph, thank you for taking the time to rate our house. Your compliments really make us very happy and I want to thank you on behalf of the entire team. It is particularly nice to read that you felt completely comfortable with us. My team always tries to respond individually to the wishes and needs of our guests. I hope to welcome you again soon in our house. With fancy greetings, Hani Shetifa / Hotel Manager DORMERO Hotel Berlin Ku'damm

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable, nice stylish hotel. I love any hotel that has a resident cat in the lobby :)
Stayed 3 nights in Nov 2022
Response from Hani Shetifa on Dec 6, 2022
Dear Mr. Alexander , thank you for taking the time to rate our house. Your compliments really make us very happy and I want to thank you on behalf of the entire team. It is particularly nice to read that you felt completely comfortable with us. My team always tries to respond individually to the wishes and needs of our guests. I hope to welcome you again soon in our house. With fancy greetings, Hani Shetifa / Hotel Manager DORMERO Hotel Berlin Ku'damm

10/10 Excellent

Barney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff with whom nothing was too much bother. Beautifully set out modern hotel providing a spacious room with free drinks, large bed, large television and well appointed bathroom. The manager works overtime to make guest feel welcome and uphold the standard of the hotel. I got in after 3am on Saturday and a guest had locked themselves out of their room. The guest was able to contact the manager immediately whom rectified the situation. The following night ( Sunday) I returned just before 11pm, the manager was still there, arranging and organising the common areas which is reflected in the hotels comfort / aesthetic.
Stayed 3 nights in Nov 2022
Response from Hani Shetifa on Dec 6, 2022
Dear Mr. Berney thank you for taking the time to rate our house. Your compliments really make us very happy and I want to thank you on behalf of the entire team. It is particularly nice to read that you felt completely comfortable with us. My team always tries to respond individually to the wishes and needs of our guests. I hope to welcome you again soon in our house. With fancy greetings, Hani Shetifa / Hotel Manager DORMERO Hotel Berlin Ku'damm

2/10 Terrible

Mackenzie

Stayed 4 nights in Sep 2022

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart rooms in a lovely building close to Ku'damm and the lively centre of Schöneberg. Good value for the standard of the accommodation. There is fairly limited staffing cover with the front desk only staffed between 3 and 11 which is a bit odd in a good hotel
Stayed 6 nights in Sep 2022
Response from Hani on Sep 21, 2022
Dear Mr. Michael, thank you for taking the time to rate our house. Your compliments really make us very happy and I want to thank you on behalf of the entire team. It is particularly nice to read that you felt completely comfortable with us. My team always tries to respond individually to the wishes and needs of our guests. I hope to welcome you again soon in our house. Kind regards, Hani Shetifa / Hotel Manager DORMERO Hotel Berlin Kudamm

8/10 Good

Maqbool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL, CAN BECOME EXCELLENT
The hotel is brilliantly located in the centre of Berlin, but on a quiet street (so no traffic noise). Access to public transport is superb. It is surrounded by a variety of great restaurants, all within a 5 minute walk. We’d booked a junior suite, which was spacious, clean and comfortable. It’s staff are pleasant but aren’t very visible (they usually arrive at the reception around 2.30pm and leave around 11pm). Some are quite inexperienced, so didn’t know much about the city (heard them say quite often, “I haven’t been here for long, so don’t know the city very well”). This is a good hotel (and I’d stay there again) and it has all the essentials to become an excellent one. It just needs some experienced staff and a little bit of planning to become that.
Stayed 4 nights in Jul 2022
Response from Hani on Sep 21, 2022
Dear Mr. Maqbool, thank you for taking the time to rate our house. Your compliments really make us very happy and I want to thank you on behalf of the entire team. It is particularly nice to read that you felt completely comfortable with us. My team always tries to respond individually to the wishes and needs of our guests. I hope to welcome you again soon in our house. Kind regards, Hani Shetifa / Hotel Manager DORMERO Hotel Berlin Kudamm

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel on a quiet steer just a few blocks from all the action. Lots of shopping and food options nearby.
Stayed 7 nights in Jun 2022

2/10 Terrible

Rebekah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked through Expedia and my flight was delayed which made me late for checkin. I called endlessly ahead of time, and emailed and attempted to get in touch with the hotel. They refused to answer their phone lines for hours and when I was past the 11PM check in time once landing in Berlin, my room had been given away and I was without somewhere to stay. Had to book alternative lodging.
Stayed 2 nights in Jun 2022

10/10 Excellent

MICHAEL JAMES

Stayed 4 nights in Apr 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Edwin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Tolles Boutique-Hotel
Super freundliches Personal, tolles Frühstück (obwohl wegen Corona nur als Box verfügbar).
Stayed 4 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Clive

Stayed 1 night in Sep 2021

10/10 Excellent

cathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Lighting is very bad in common areas and when I requested my room to be cleaned once during my 3 nights, they said there was nobody to clean that day.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location and very nice. The grounds were beautiful and they have a house cat. The rooms were spacious and clean. I will stay here again on my next trip to Berlin.
Stayed 5 nights in Jun 2021

6/10 Okay

Jürgen

Business traveler
Disliked: Property conditions & facilities
Geht leider bergab mit dem Haus.
Das ehemalige Design-Hotel vergammelt zusehends. Wir haben gute Erinnerungen aus der Vergangenheit aber das reicht nicht. Es war das letzte Mal.
Stayed 1 night in Nov 2023

2/10 Terrible

Oliver

Traveled with partner
Disliked: Cleanliness, amenities
Wir kamen ca. 23 Uhr nach einer langen Anreise an. Zunächst wurden wir in einem Zimmer untergebracht welches eindeutig nach der letzten Bewohnung nicht gereinigt wurde. Handtücher benutzt, Minibar leer, Müll voll, Bett benutzt und dreckig. Wir wurden dann nach ca. 30 Minuten Wartezeit in einem anderen Zimmer untergebracht. Als Wiedergutmachung können wir uns (aus der sowieso gratis) minibar etwas umsonst rausnehmen. Ohne Logik.. Die Karte für dieses Zimmer haben wir erst am nächsten Tag abends erhalten, weil das System nicht funktionierte. Das neue Zimmer war einigermaßen Sauber, wies aber trotzdem weitere Mankos auf wie das das Wasser in der Dusche nicht richtig abgelaufen ist, das man das Fenster nicht richtig schließen konnte, die Zimmertür konnte man von innen auch nicht richtig verschließen und der Boden sowie das Badezimmer waren dreckig. Der Saunabereich ist aktuell definitiv nicht nutzbar da dieses Zimmer als Abstellkammer genutzt wird. Wir werden hier nicht noch einmal nächtigen.

6/10 Okay

Martin

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Skuffende
Hotellet har et fint potentiale. Det var som de var ved at bygge om. De gratis drikkevarer var der ikke. Der VAR et 52" TV... men ingen fjernbetjening. Vinduerne var så utætte at vi fik stor glæde af røgen fra dem der røg udenfor. Den ret dyre morgen vi havde betalt ekstra for, kunne ikke serveres fordi kokken var syg... i det hele taget lidt skuffende
Stayed 1 night in Oct 2023

10/10 Excellent

Berenice Cano

Liked: Staff & service, amenities, property conditions & facilities
Todo muy buen, excepto que nunca hicieron el cuarto y cuando llegue tenía polvo y basura en los botes! De ahí en fuera, todo muy bien.
Stayed 3 nights in Oct 2023

8/10 Good

Sakari

Stayed 2 nights in Oct 2023

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, property conditions & facilities
Zimmer war staubig und schon lange nicht mehr geputzt worden. Zimmerservice fehlte gänzlich- Kein Bettenmachen, keine handtücher etc etc.. Nicht zu empfehlen.
Stayed 2 nights in Oct 2023

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein sehr schönes Hotel in einer Seitenstraße. Dadurch ist es ruhig obwohl es zentral in der Nähe des Ku'damms liegt.
Stayed 2 nights in Sep 2023

4/10 Poor

Sabine

Liked: Amenities
Disliked: Cleanliness
Im Zimmer waren einige Sachen defekt: Vorhänge, Klobrille, Duschkopf und Duschwand. Das Bad stand nach dem duschen unter Wasser. Auserdem klebte eine tote Fliege an der Wand im Bad. Insgesamt kein besonders gutes Ergebnis
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel kommt für mich nicht mehr infrage
Das Hotel punktet durch die Lage. Das Bett war bequem. Wie ansonsten die 4 Sterne zustande kommen, erschließt sich mir nicht. Das Zimmer war schlecht geputzt, die Fingerprobe auch im Schrank war notwendig. Die Möbel waren abgestoßen. Der Safe war nicht benutzbar, konnte auch in 3 Tagen nicht repariert werden. Im Waschbecken der separaten Toilette lag ein Zettel, dass das Becken kaputt sei. Unter dem Becken stand eine Plastikflasche (Ablauf war nicht repariert). Der Föhn war kaputt und wurde trotz Reklamation erst Stunden später ersetzt. Gut, dass das Wetter warm war und die Haare draußen trocknen konnten. Die Geschäftsführerin hat auf unsere Beschwere mitgeteilt, dass sie Zimmer wegen der IFA hat freigeben müssen, obwohl Mängelberichte vorgelegen hätten und Reparaturen nicht durchgeführt worden seien. Sie wollte sich bei hotel.de für eine Reduktion wegen der Mängel einsetzen, was auch nicht erfolgt ist.
Stayed 3 nights in Aug 2023

2/10 Terrible

Danja

Stayed 1 night in Sep 2023

8/10 Good

Arvid

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Andreas

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Leider waren die Zimmer zum Check in (15:00 Uhr) noch nicht fertig. Auch der Versuch ein Zimmer bereitzustellen scheiterte. Das angeblich geprüfte Zimmer war noch nicht gereinigt. Das alternativ angebotene Zimmer war kein Doppel, sondern ein Einzelzimmer. Die Rezeption war eher in Englisch zu verstehen als in Deutsch. In der Dusche fehlt die Handbrause. Nach dem Duschen war das ganze Bad nass. Von den Steckdosen im Zimmer funktionierten nur zwei. Alle anderen (incl. Die des tvs) waren ohne Strom. Alles in allem wäre es ein schönes Hotel in guter Lage. Es müssten nur mal alle Missstände beseitigt werden.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lokman

Liked: Cleanliness, amenities
Tip top essen war sehr lecker und gastfreundlich
Stayed 1 night in Sep 2023

4/10 Poor

Irina

Business traveler
Disliked: Cleanliness, staff & service
Erwartungen nicht erfüllt
Es sollte etwas Geduld und Zeit mitgebracht werden, der Check-In hat ca. 45min gedauert. Nachdem ich das Zimmer bezogen habe, ist mir sofort aufgefallen, dass die Minibar, welche mit Wasser, Softgetränk und Saft gefüllt sein sollte und im Preis inklusive ist, nicht gefüllt war. Ich habe sofort die Rezeption informiert, daraufhin wurde mir eine Flasche Wasser angeboten, welche bereits angebrochen war. Nachdem ich darauf hingewiesen habe wurden mir unter unverständlichen Kommentaren des Mitarbeiters 1 kleine Flasche Wasser und 1 Apfelsaft angeboten. Am nächsten Tag habe ich erneut darauf hingewiesen und mir wurde versprochen, dass die Minibar aufgefüllt ist. Aber wie bereits gedacht, ist dies nicht erfolgt. Die Zimmer sind groß und das Bett bequem, aber die Sauberkeit ließ zu wünschen übrig, insbesondere das Badezimmer und die Möbeloberflächen, welche teilweise sehr schmierig waren. Die Rezeption ist leider nicht immer besetzt, aber dies ist auch vorab auf der Homepage zu lesen.
Stayed 3 nights in Sep 2023