Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Tours

Lieu calme et reposant

Posted Aug 26, 2016
Pros: Nous avons apprécié : le cadre, le lieu, la tranquillité
Cons: Nous avons moins apprécié : le bruit de la climatisation dans la chambre pour la nuit. Les stores trop bruyants lors du fonctionnement.
Location: L'hôtel se trouve à coté d'un grand parc agréable pour des petites ballades. Ensuite il faut mieux prendre un transport pour la visite du centre.
Bon accueil, toutefois nous aurions souhaité et apprécié, pour un hôtel de cette classe, qu'une partie du personnel puisse s'exprimer en français. Dommage également que, sur nos sept nuitées et donc six jours complets sur place, la piscine soit indisponible pendant 3 jours. La chambre est normale, la salle de bain un peu petite. Nous n'avons pas testé le petit déjeuner car nous avons jugé le prix trop onéreux compte tenu du volume que nous aurions pris.
Comment from Hotel Management
Sep 2, 2016 by MSteiner, Hotel Management
Chers hôtes, Merci beaucoup d’avoir pris le temps d’évaluer votre séjour. Nous sommes contents que l’hôtel et l’environnement vous aient plu. En particulier, je vous remercie de compliment concernant la politesse à la réception, je vais le transmettre avec plaisir. De plus, je vous remercie de votre sincérité et suggestion concernant le petit-déjeuner et la connaissance des langues de notre personnel. Je regrette beaucoup le fait que la piscine était nettoyée exactement pendant votre séjour. Pour des raisons d’hygiène, le nettoyage régulier est tout de même nécessaire. Je vais discuter de tous les points abordés avec les services. Les réactions des hôtes tiennent nous très à cœur parce que grâce à eux, nous avons la possibilité de nous améliorer. Nous serons heureux de pouvoir vous accueillir la prochaine fois à Berlin. Avec nos sincères salutations, Mareike Steiner
5 out of 5
by A verified traveler from Hamburg

Wie es sein soll.

Posted Aug 26, 2016
Das Stue hat alles richtig gemacht. Das Personal ist großartig, sehr zuvorkommend und kompetent. Unser Zimmer war sehr komfortabel, die Einrichtung stilvoll und das Entertainment System zweckmäßig. Auch das Frühstück ist toll, sehr ausgewählt, tolle Produkte und gute Auswahl. Das ganze Hotel strahlt etwas Angenehmes aus, wir haben uns sehr gut aufgehoben gefühlt und kommen definitiv wieder.
5 out of 5
by A verified traveler from Manchester

Fantastic

Posted Aug 13, 2016
Pros: The hotel is beautiful. Luxurious and comfortable.
Location: The location was great with access to sightseeing opportunities, shops and the beautiful park.
Our stay was wonderful. The staff were excellent. The food was phenomenal. We'll definitely come back.
Comment from Hotel Management
Aug 24, 2016 by MSteiner, Hotel Management
Dear Paul, Great to hear you enjoyed your stay so much that you are planning to return. We are looking forward welcoming you back. Best regards, Mareike Steiner PA to General Manager
5 out of 5
by A verified traveler from Wellington, NZ

Amazing location for a celebration

Posted Aug 11, 2016
Pros: the atmosphere, especially outside in the garden.
Great bar, absolutely fabulous service, nice spa. You really do not need to leave the hotel to have lots of fun.
Comment from Hotel Management
Aug 15, 2016 by Lena Schliefer-Zehle (Sales Manager), Hotel Management
Dear Jacky, Thank you very much for your kind feedback. I am delighted that you experienced a pleasurable time with us. Especially that with our spa, the bar and its summer terrace, and our service, you had no reason to leave. We always strive to create just that feeling of being your hideaway where you feel so at home that you do not want to leave. It is wonderful that you experienced just that. I will go ahead and share your feedback with our team as it is a great motivation to constantly develop further. Thank you for sharing your comment with us! We hope welcoming you back with us in the future! With warm regards, Lena Schliefer-Zehle Sales Manager
4 out of 5
by A verified traveler from London

Lovely hotel, but probably in the wrong location

Posted Aug 2, 2016
Pros: lovely decoration. lovely staff.
Cons: it is quite expensive - e.g. full breakfast is 35 euros.
Lovely hotel, very nice staff. Breakfast is expensive. Near the Tiergarten, a nice large park for walking in, and has bicyclyes you could borrow to cycle in the park. BUT not all that near public transport (at least 10 minutes walk) and not really near anything else except some embassies. Of course, it depends where you want to be near, but my guess is that most people want to be 3 kilometres further east, or maybe 1.5 kilometres further west!
5 out of 5
by A verified traveler

Zentrale und trotzdem absolut ruhige Lage

Posted Jul 25, 2016
Ein sehr schönes Hotel mit dem besonderen Etwas - wer ein individuelles Designhotel mit exzellentem Service, tollem Frühstück und einer legeren, sportlichen Atmosphäre sucht, ist hier genau. richtig. SChön am Tiergarten gelegen mit einem privaten Zugang zum Zoo - besonders für Kinder ein Highlight. Ein Hotel, in dem man sich sehr gut vom Sightseeing erholen kann. Empfehlenswert!!!!!
Comment from Hotel Management
by MSteiner, Hotel Management
Lieber Gast, Vielen Dank für ihre netten Worte. Es freut uns sehr, dass Sie ihren Aufenthalt so sehr genossen haben. Wir würden uns freuen, Sie bald wieder begrüßen zu dürfen. Viele Grüße, Mareike Steiner Direktionsassistentin
5 out of 5
by Elke

This traveler left a rating score only Posted Jun 22, 2016 on Hotels
3 out of 5
by A verified traveler

Nice hotel, let down by the bar and the location

Posted Jun 22, 2016
Hotel is lovely but unfortunately not near anything, apart from the zoo. It is a Euro10-15 cab ride into town. The bar really let the hotel down - on one occasion we ordered a bottle of champagne. It was clearly not cold as the champagne flew out of the bottle and all over the floor. On the second occasion, we also had champagne and it immediately went flat in the glasses (indicative of glasses not being polished after coming out of the dishwasher) - we did complain this time and we were told (via a message from the sommelier who couldn't be bothered to come out of the restaurant to speak to us) that this is how the champagne is supposed to be. Erm, no its not. I am perfectly aware that some champagne has finer bubbles than other champagnes, but all champagnes should still have bubbles in the glass. They then suggested a different (more expensive champagne) and expected me to pay the higher price. At that point I got up and left. The staff in the bar have a lot to learn when it comes to customer service.
5 out of 5
by Kara from Louisville, KY

Lovely Hotel

Posted Jun 21, 2016 on Hotels
The hotel was beautiful and the staff was very attentive. The room had a very comfortable bed and nice shower system. It was in a very nice location next to the Tiergarten park, and it was close to most of the sites. We rode bikes which the hotel rented to us for the majority of our stay.
5 out of 5
by A verified traveler from Vancouver, BC

One of the best hotels in Europe

Posted Jun 21, 2016
Pros: Professional and very helpful staff. Excellent easily accessible SPA. Great breakfast menu.
Location: Located in a charming and quite neighborhood right by the Berlin Zoo
Hotel has great amenities, modern well furnished with touch pad electronic controls. The staff go out of their way to help make my stay comfortable and enjoyable. They helped to check early into my room, and offered me free SPA access until my room was ready. The breakfast menu is small but the quality is very high.
Comment from Hotel Management
Jun 22, 2016 by MSteiner, Hotel Management
Dear Hussein, Thank you so much for your wonderful review. I was delighted to read your comments about staff, which I will be happy to share with the team. We hope to welcome you back soon. Best regards, Mareike Steiner PA to General Manager