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Reviews of Grand Hostel Berlin Urban

3 out of 5
Grand Hostel Berlin Urban
Sonnenallee 6, Berlin, BE

Reviews

8.0

Very Good

Rating 10 - Excellent. 155 out of 553 reviews" "
Rating 8 - Good. 261 out of 553 reviews" "
Rating 6 - Okay. 100 out of 553 reviews" "
Rating 4 - Poor. 23 out of 553 reviews" "
Rating 2 - Terrible. 14 out of 553 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
I stayed in a private room for one night. Really nice room, comfy and plenty of room. The staff were really nice. Reception had a strange smell, not sure if that was a one off or not but you are not in the reception for long anyway so it doesn't matter too much
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very great stay, returned multiple times - helpful and friendly front desk staff. Solid location and easy access to most of Berlin!
Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Stayed 3 nights in Sep 2023

6/10 Okay

Nik

Liked: Cleanliness, staff & service, amenities
Unlike my first room earlier in the month, this room smelled of cigarette smoke, and the bathroom was awkwardly cramped.
Stayed 1 night in Jul 2023

2/10 Terrible

Sherry

Disliked: Cleanliness, property conditions & facilities
N/a
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was good the location was good aswell since you couod get the u8 train to town and it was close to the hostel aswell. Bed was comfortable.
Stayed 4 nights in Dec 2022
Response from Chris on Jan 10, 2023
Thank you so much for the great review! :) Safe travels

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel was perfect for my first trip to Berlin! The single room was very affordable, the staff was very helpful, and it was both close to the U Bahn and centrally located for what I wanted to see and do on the trip. Having the option for a nice breakfast was also great when I wasn't up for venturing out to a cafe.
Stayed 8 nights in Nov 2022
Response from Chris on Nov 27, 2022
Hey,Thank you so much for your great review. Happy you did enjoy your stay. Safe travels and see you next time.

8/10 Good

Leonie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beds and room was great! loved the layout and the price was very attractive too! would definitely go back if i went to berlin again
Stayed 3 nights in Oct 2022
Response from Chris on Nov 27, 2022
Thank you so much! Se you soon then. :)

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is so nice & helpful. Super close to the subway that takes you straight to Alexanderplatz. Cafe Suss across the street was my go-to for coffee, pastries & sandwiches in the morning. The street that it's on is full of Middle Eastern fast-casual restaurants with delicious food with massive portions & great value in terms of quality/service. The hotel itself is pretty basic in terms of amenities, but the fast/reliable wifi was my main priority.
Stayed 4 nights in Aug 2022
Response from Chris on Sep 2, 2022
Thank you so much for your kind review. Safe travels and see you soon. :)

8/10 Good

Evan

Stayed 3 nights in Aug 2022
Response from Chris on Aug 21, 2022
Many thanks! :)

8/10 Good

Momen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hostel if you wanna be around Neukolln and its next the metro if you wanna go somewhere else, nice hostel and good staff You can hear the ambulance sometimes coz it’s next to the street
Stayed 3 nights in Jul 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hostel
Stayed 2 nights in Mar 2022

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice deauch Journey
Stayed 6 nights in Dec 2021

6/10 Okay

Mohammad

Business traveler
Stayed 1 night in Nov 2021

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Franzi on Sep 28, 2021
Many thanks for your feedback. :-)

8/10 Good

ben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the airport, direct bus around the corner. Be aware that price does not include a mandatory 4.3 euro fee for sheets, and breakfast & towels are extra too.
Stayed 2 nights in Sep 2021
Response from Franzi on Sep 28, 2021
Many thanks for your feedback. We are looking forward your next stay at out place. :-)

10/10 Excellent

Asia

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great service, great stay, comfort bed
Stayed 2 nights in Sep 2020
Response from Vanessa on Oct 6, 2020
Thank you for this great feedback!

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
super quality price deal! the location is perfect, with lots of stuff near by and good public transport connections, day and night. the room was exactly what you need for a berlin city trip!
Stayed 4 nights in Mar 2020

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff, very helpful... Just a little bit of the way, not so many bars around but a great Vietnamese food place around the corner...
Stayed 3 nights in Mar 2020

6/10 Okay

M

Berlin No.9
Grand Hostel Berlin is not a great place to stay if you want privacy. I booked a Dorm which I haven't done for many years and although the people in the Dorm were fine, you sacrifice your privacy. I think the Breakfast is too expensive even though its all you can eat. The area is very noisy especially at night with Police and Ambulance Sirens going off all the time. The beds were however comfortable and there was a reasonable bar in the entrance.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My private single room was excellent. Not much going on here from the hostel point of view, but all the rest was great.
Stayed 4 nights in Dec 2019

10/10 Excellent

mwltruffaut, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the counter were all great. Super friendly and, assuming they weren’t helping another guest or cleaning, always interesting to speak to. The cleaning crew should clean the floors better (i.e. mop with a little disinfectant). They could also do a better job of replenishing hand soap in the rooms. Otherwise, the rooms were clean and had good bathrooms and good amenities in general.
Stayed 11 nights in Nov 2019
Response from Carola on Dec 17, 2019
Hello, thank you for the honest Feedback. Of Course we will train the houskeeping better that this will never happend again. Greetings

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!! Its in the heart of a wonderful neighbourhood in Berlin.
Stayed 8 nights in Oct 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn't look much on the outside but on the inside was surprising:)
Stayed 3 nights in Oct 2019

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin stay
We had a nice stay here . Traffic was noisy but hotel is beside u bahn, so understandably. Would stay again.
Stayed 3 nights in Sep 2019

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Friendly but Noisy
Good staff and location. On a main traffic route used frequently by emergency services with sirens wailing at all hours.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were friendly and helpful, bed was clean and good location. Great value for money
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are the loveliest bunch of people, honestly one of the best hostels I’ve stayed at😊
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was solo traveling in Berlin. This was one of the nicest hostels I’ve ever stayed in. Super friendly and helpful service, private bathrooms, and AC! All beds have USB ports and outlets, as well as reading lights. It is a little off the beaten path in Berlin but the U-Bahn station is right outside. Would recommend!
Stayed 3 nights in Jul 2019

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
My Berlin trip
The hostel was great, just wish that the room had its air conditioner on, it was really hot in the room.
Stayed 2 nights in Jun 2019
Response from Emmanuel on Jul 4, 2019
Dear Tina, thanks for your review, we are sorry about the hot days you have had, air con is actually running at all rooms. Hope to welcome you again soon:-) Kind Regards Emmanuel

10/10 Excellent

Jacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Dario on Jun 25, 2019
Thank you very much! See you next time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel was great overall. Clean room, plenty of services and a friendly staff.
Stayed 3 nights in Jun 2019
Response from Dario on Jun 25, 2019
Thank you!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, especially Paul and Sabina. Will definitely come again.
Stayed 2 nights in May 2019
Response from Dario on May 7, 2019
Thank you! See you soon in Berlin!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered a free cup of hot drink upon arrival :)
Stayed 4 nights in Mar 2019
Response from Dario on Apr 30, 2019
after a long trip our guests deserve a warm welcome :) See you next time! Dario

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE ASIANS NICE CITY
There were some asians but they were nice and gave me compliments about my haircut. I didnt lock anything. Nothing got stolen 10/10
Stayed 1 night in Feb 2019
Response from Dario on Mar 4, 2019
Hi Viktor! Our Hostel is open to everybody without any prejudices. This is our philosophy of work and life. Greetings from Berlin, Dario

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located near good restaurants and the U Bahn.
Stayed 2 nights in Feb 2019
Response from Dario on Feb 15, 2019
Thank you very much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, very nice view from those rooms located in the corner of the building
Stayed 3 nights in Jan 2019
Response from Dario on Jan 30, 2019
Thank you very much! We also love the view of the city center from our dorms! Hope to see you again in Berlin!

2/10 Terrible

J

Liked: Room comfort
Disliked: Cleanliness, staff & service
Booked our room 2 weeks before check-in, and by the time we got there they told us our room is fully booked. That staff was really impolite, got a really awful attitide. Bathroom sink got stain in it. Room cleaning keep coming in before 11am (check-out time is 11am), even when it's not our day to check-out!
Stayed 2 nights in Dec 2018
Response from Dario on Jan 11, 2019
Dear Guest, you booked a bed in a dormitory and the goal of every Hotel/Hostel in the world is to have full occupancy. The Housekeeping comes every day in order to clean up the rooms, even if it not your check out day. We are really happy to offer a daily cleaning of the room. In a private room you can decide not to have your room cleaned, in a dorm is not possible, because you are not the only person staying in the room. Next time maybe you should consider to book another room category, like a single or double room. I think this category will suit you better :) Greetings from Berlin

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Dario on Jan 3, 2019
Dear Guest, Thank you very much for your Review! Best regards, Dario

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try!
It’s a new ownership. I assume it used to be a hotel turned into a Hostel. They are in the middle of renovating the place. The renovated 8 beds dorm was fantastic. The location is super! It was relaxing. Unlike the “factory hostels/chains” this is great!
Stayed 1 night in Nov 2018
Response from Dario on Jan 3, 2019
Dear Guest, Thank you very much for your review! We are proud of our new 8 beds dorm! Greetings from Berlin, Dario

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a fairly new updated ownership. Good job and keep it up!
Stayed 1 night in Nov 2018
Response from Dario on Jan 3, 2019
Dear Guest, Thank you very much for your Review! We wil give our best :)

8/10 Good

Erdem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for wanderers and students!
Sure you dont have the privacy of normal rooms but the price itself really carries the weight for itself. While the hotel exactly isnt directly in the center you can easily get to center with only 5 minutes of walk and 10 minutes of metro. I think this is a great concept for people travelling around to see the city instead of living in a hotel the whole trip.
Stayed 4 nights in Oct 2018

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Pleasant stay. Check in from 1400.
Stayed 2 nights in Sep 2018

8/10 Good

Patrick, San jose

Liked: Cleanliness, staff & service, room comfort
Convenient to the Hermannplatz station . But the shower stall clogged
Stayed 1 night in Sep 2018

10/10 Excellent

Sean

Great place to stay on the cheap
Great hostel! Excellent location, friendly staff, and awesome included breakfast. Street is noisy, so recommend earplugs for sleeping, but overall a great stay on a budget.
Stayed 5 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Staff was very nice but the place is dates and not in a great location
Stayed 1 night in Aug 2018

6/10 Okay

Michelle

The hostel was sufficient. Comfortable bed, good shower, but no kitchen or even kettle for hot water and no laundry. More of a hotel than a hostel. Location was good. A/C did not work during my stay so the dorm room was very hot.
Stayed 6 nights in Aug 2018

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hostel for travelers
Service was superb. Cesar welcomed us with open arms and we were offered complimentary drinks. What a beginning to our stay. The rooms were outstanding and it was clearly recently furnished. Everything was great, from the price to the staff to the location. Keep up the great work. I fully intend to comeback and chat with Dario because he was really friendly. Also, shoutout to Yannick, I think was his name. Really friendly man. Great job here! Will be back.
Stayed 1 night in Aug 2018