Ratings based on 1,031 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Split, Dalmatia

An excellent hotel and staff.

Posted Apr 26, 2017
Pros: Everything
Cons: I can not remember.
Location: Panorama point, an ideal spot for a first sight of Berlin 3 minutes from the hotel. Excellent location.
An excellent hotel and staff. Guaranteed comfort, beauty and functionality. In the city center but with no noise and pleasant and safe environment. The pool and jacuzzi on the last floor are great. Beautiful family accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler from IRELAND

City break to Berlin and staying at THE HYATT.

Posted Apr 25, 2017
Pros: Very central and a great hotel experience
Cons: Nothing
Location: Plenty of restaurant and wonderful shopping. All major attraction within walking distance See berlin by bicycle Very safe and cyclist friendly.
The Grand Hyatt is a very central hotel Close to some great stores and all the sights to be seen. Rent bikes from the Hyatt and use the cycling lanes ,the best way to see berlin.Cyclist comes first in berlin, very safe. Hotel experience was our best 5 Star so far. All staff were so friendly and would do anything to help you with any problems or inquiries, especially Gabriella on reception who helped out with getting help for me as I had a medical problem. I was very grateful to her for that. Breakfast was excellent and service wonderful. No wait to be seated considering the hotel was full. Huge selection to choose from for breakfast and could even help yourself to glass of champagne or 2 while eating.[no extra charge]. Rooms were fab and spotless. Great bathroom, phone in toilet and television mini screen at your sink. What a treat. Fresh water and fruit everyday in your room along with fresh bedlinen. Heated indoor pool on 7th floor with great views of the city. My son 11yrs was amazed with the amount of super cars parked at the hotel and would have great chats with Alander who shared interest with my son and also looked after parking these super cars. Overall our stay was just fantastic at THE GRAND HYATT. We have no complaints about this hotel and can only praise the staff for looking after us and making our stay one we will never forget. When we visit Berlin again we will be definitely staying at this wonderful hotel. 5 star experience
Comment from Hotel Management
Apr 27, 2017 by Grand Hyatt Berlin, Hotel Management
Dear Yvette, I was delighted to read your positive evaluation and I sincerely thank you for having taken the time to share your impressions with us. It is great that we were able to live up to your expectations and that the overall facilities were to your satisfaction. I am glad that your room as well as our breakfast completely met your needs and that you could savor the facilities of our Club Olympus Spa & Fitness. The most I appreciate your kind words about the team and I am happy that they made your trip a truly memorable one. Please rest assured that I will share your comments with the team members and especially Gabriela and Allender, as I know they will be very grateful. We look forward to your return and please just let us know if we can be of any assistance in the meantime. With warm regards Benno Geruschkat General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Absolutely brilliant. Great venue, room facilities were superb! Super quick wifi. Nice restaurant and bar. Worth every penny.
Comment from Hotel Management
Apr 25, 2017 by Grand Hyatt Berlin, Hotel Management
Dear Guest, Thank you for your recent stay at Grand Hyatt Berlin and for your kind words. I am happy to read your positive comments on your room as well as our restaurants and the bar. It sounds like you had a great time in the German capital and it would be our pleasure to welcome you back in the future. With kind regards Benno Geruschkat General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Great rooms in a great hotel

Posted Apr 20, 2017
Wife, baby daughter and myself stayed in a standard room with a king size bed for 6 nights in April 2017 for vacation. Room is spacious and luxurious, hotel offers excellent service from the moment of arrival to departure. Exceeded the expectation. Will come back.
Comment from Hotel Management
Apr 27, 2017 by Grand Hyatt Berlin, Hotel Management
Dear Amit, First of all, thank you for your recent stay at Grand Hyatt Berlin and for having taken the time to share your kind words with us. It is great that your room and the overall service completely met your needs and expectations. It would be our pleasure to welcome you back and needless to say, the team remains at your disposal for any questions or wishes. With warm regards Benno Geruschkat General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Weekend away

Posted Apr 11, 2017
Fantastic hotel in a fantastic location, walking distance to most attractions, if not the underground and train services are a two minute walk away, spa facilities are lovely, just want you need after a day on your feet expiring
Comment from Hotel Management
Apr 15, 2017 by Hotel Management, Hotel Management
Dear Chloe, Thank you for your recent stay at Grand Hyatt Berlin. I am glad that we were able to live up to your expectations and that the location of the hotel and especially our Spa were to your entire satisfaction. It would be our pleasure to welcome you back in the future and, in the meantime, we remain at your disposal for any questions or wishes. Kind regards, Benno Geruschkat, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Berlin hotel.

Posted Mar 23, 2017
Lovely hotel but the breakfast was way too expensive. And the restaurants had limited menus.
Comment from Hotel Management
Mar 29, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for your visit and the evaluation. I am happy to learn that you felt comfortable. However, I regret that the food and beverage offerings could not meet your expectations and needs and I would be happy if you provided us with additional feedback, so we can discuss the details internally in order to improve our overall performance. It would be my pleasure to hear back from you and I remain at your disposal. Kind regards, Benno Geruschkat, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Angola

Very well located, walking distance from tube

Posted Mar 13, 2017
Nice stay, good place to rest. Strategic location with access several pound of interest
Comment from Hotel Management
Mar 17, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for your recent stay at Grand Hyatt Berlin. I am glad that the location completely met your needs and expectations. It is great that you had an overall pleasant experience and the entire team would be delighted to welcome you back in the near future. Should you have any questions or wishes, please do not hesitate to contact us at any time. Best regards, Benno Geruschkat, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

highly recommended

Posted Mar 12, 2017
Pros: Everything
Cons: Nothing, everything was great
Excellent location, pleasant and helpful staff, clean rooms, highly recommended
Comment from Hotel Management
Mar 13, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for having chosen to stay with us and for your positive review. It is great to learn that you enjoyed your room as well as the location of the hotel and that the service received completely met your expectations. I truly appreciate your recommendation and the entire team looks forward to welcoming you back in the near future. Kind regards, Benno Geruschkat, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Excellent location, friendly staff

Posted Mar 2, 2017
Location: Plenty to see within walking distance. Public transport good.
Reception desk was very efficient and accommodating with a monitor change. Great location.
Comment from Hotel Management
Mar 6, 2017 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you for your recent stay and your kind review. It is great to read that you enjoyed the location of the hotel and a wonderful compliment for the entire team that the service received met your needs. We look forward to welcoming you back soon and remain at your disposal for any questions or wishes. Kind regards, Benno Geruschkat, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for central Berlin and excellent staff

Posted Feb 23, 2017
Great location. Staff not only welcoming but helped us to sort out trips etc brilliant!
Comment from Hotel Management
Feb 27, 2017 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you for your recent stay with us and your positive review. It is great to read that the location of the hotel completely met your needs and expectations. Furthermore, it is a wonderful compliment for our team to learn that the service received was to your entire satisfaction and we look forward to welcoming you back soon. Kind regards, Benno Geruschkat, General Manager