Ratings based on 2,053 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from California

OK hotel not too far from Alexanderplatz

Posted Jul 13, 2017
Pros: Clean, modern.
Cons: Ventilation system, staffing, restaurant.
Location: Alexanderplatz is a big tourist draw but it's really the armpit of the city. If you can afford to stay somewhere else, treat yourself.
This hotel was fine. The breakfast buffet is abundant, to say the least, though very crowded. The staff is fine, but they always seem to have a line at the front desk. Our room was small but comfortable in general. There seems to be no way to get the room cool on a hot day. They explicitly ask you to keep windows closed, but we were suffocating without an open window. I general I'd recommend it, but I wasn't terribly enthusiastic about it. The one very strong warning is against eating anything but breakfast in their dreadful restaurant. It is truly, awfully dreadful! If you want to eat nearby, Hofbrauhaus is a much steadier choice.
Comment from Hotel Management
Jul 15, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, Thank you for your recent stay and feedback. We are glad that in general you enjoyed your accommodation with us even though not everything met your expectations. We are inconsolable that you found our 24/7 bistro dreadful as it usually is very popular with our guests and we would have liked to know what in detail had fallen short of your prospects. Actually our air conditioning doesn't fully cool down if the outside temperature isn't high enough. As soon as it is over 23 degrees and the ventilation is set on 1, 2, or 3 it should work fine. We hope for another opportunity to welcome you back and improve your impressions. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manag
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 4, 2017
Great buffet breakfast Nice clean rooms Staff helpful.
Comment from Hotel Management
Jul 5, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, We are delighted that you had a pleasant stay at our modern hotel and found our super central location to be very convenient. How lovely to see that you also appreciated our friendly staff just as much as our tasty breakfast and modern rooms. Please come back soon for another enjoyable habitation. Best wishes, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
4 out of 5
Recommended
for Students
by A verified traveler from Vernon BC Canada

Posted Jul 2, 2017
Pros: modern,,,new
Cons: air conditioning did not work very well
Location: hop on hop off buses near buy,,,,eating places
nice, clean ,quite,,,,very small room, Air condtioning was very very poor. It would of been nice to have some water to drink in the room, Parking was very expensive,
Comment from Hotel Management
Jul 3, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear Kelly, Thanks for rating us after your recent stay at our modern and central located hotel. We are glad that apart from the mentioned critical points which we deeply regret your habitation still was enjoyable and we hope to welcome you back again someday to even improve your impressions. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel

Posted Jun 5, 2017
The room was very clean; and the staff was friendly
Comment from Hotel Management
Jun 6, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, Thank you so much for the great review of your recent stay with us. We are excited to see that with our tidy rooms and friendly team we managed to reach your high expectations. Hopefully we will see you again soon. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
The hotel and breakfast were great though the hotel itself was a little difficult to find from Alexanderplatz station at night.
Comment from Hotel Management
Jun 6, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, Thanks a million for your recent stay at our super central located hotel and for bringing your great online review to our attention. It was a pleasure for us to satisfy almost all of your expectations and we would be pleased to welcome you back again soon for another excellent accommodation. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 20, 2017
Pros: Everyone at reception spoke English and the included breakfast were first class.
Location: The Alexanderplax transportation hub was a 5 minute walk.
Close to everything including the Ubon, Sbon and streetcars for access to any part of the beautiful the young and vibrant city.
Comment from Hotel Management
May 21, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, .) Thank you so much for staying with us and for bringing your awesome review to our attention. We are delighted about your beautiful feedback showing that you had a wonderful time at our central located hotel and highly appreciated our tasty breakfast as well as our kind staff. We look forward to welcoming you back again for another enjoyable habitation. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and friendly staff

Posted May 3, 2017
Basic hotel with a good location. Breakfast is ok. Staff are friendly and wifi is always an added bonus
Comment from Hotel Management
May 18, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, Thanks a lot for taking the time to rate on your recent stay at our super central located hotel and for sharing your kind comment. We are happy that you enjoyed a pleasant habitation and appreciated our amenities and facilities. We would be pleased to welcome you back soon for another pleasant accommodation. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from R, Nottingham

Convenient to Alexanderplatz station, low key.

Posted Apr 29, 2017
Arrived at 10 30 am after early flight, delighted to be given room then. Small but well organised room, great shower​, very comfortable bed. Excellent breakfast and good quality low cost meals available all day. After busy days sightseeing we ate there two evenings​. Bonus of Sky Sport available on TV in room. A perfect hotel for our first visit to Berlin which we found to be a wonderful place to visit. We did four tours , walking, biking and on the boat; all were excellent, very informative and enjoyable.
Comment from Hotel Management
May 18, 2017 by Your team from the H2 Hotel Berlin Alexanderplatz, Hotel Management
Dear guest, Thanks a million for sharing your beautiful thoughts referring to your recent stay at our modern and super central located hotel. We are amazed to see that your habitation went above your expectations and we look forward to sharing your compliments with our entire team. Please come back soon for another pleasant accommodation. Kind regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
5 out of 5
by Humberto

Good location and great breakfast included

Posted Apr 18, 2017 on Hotels
Pretty cool concept. Breakfast included is great! Kudos for that. Good location.
Comment from Hotel Management
Apr 21, 2017 by Hotel Management, Hotel Management
Dear Humberto, We are delighted about your great review referring to your recent stay at our young and modern hotel. Our super location right in the heart of Berlin's city center is generally very popular with our guests and just as much appreciated as our tasty breakfast. How lovely to see that it fully met your expectations as well. We would be more than happy to welcoming you back again soon for another pleasant accommodation. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager
5 out of 5
by Alexandra

Fab in Berlin!

Posted Apr 18, 2017 on Hotels
Absolutely loved Berlin and the hotel
Comment from Hotel Management
Apr 21, 2017 by Hotel Management, Hotel Management
Dear Alexandra, We are thrilled about your amazing rating and your beautiful words regarding to your recent stay at our lovely hotel. Your feedback is a great motivation and acknowledgment and we look forward to share your impressions with our entire team. Please recommend us to your family and friends and come back soon for another unforgettable habitation. Best regards, Your team from the H2 Hotel Berlin Alexanderplatz // Linda Prutz - Online Guest Relation Manager