Ratings based on 327 Verified Reviews

4.1 out of 5
82% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sofia

Perfect for Travelling via Schonefeld

Posted Jul 15, 2017
Perfect for Travelling via Schonefeld and near to highway southbound to Dresden/Prague/Munich etc Fantastic Breakfast and great staff overall perfect
3 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Nice hotel close to airport

Posted Jul 11, 2017
Pros: Close to the hotel
Location: Not much to do, but to wait for your airplane...
Nice hotel if you have to go the airport. Hardly anyother thing to see or do arround...
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Nice hotel, relatevely close to everything....

Posted Jul 11, 2017
Nice hotel, using bus or metro you could go everywhere in Berlin
3 out of 5
Recommended
for Everyone
by A verified traveler from Frankfurt

Berlin Trip

Posted Jun 25, 2017
Pros: Quiet
Cons: room facilities.
Location: Far from every thing !
Hotel Staff can be better ! Location is quiet and good for relaxing.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations Manager, Hotel Management
Dear Michael, thanks for staying with us and for writing a review. We offer a complimentary shuttle bus to and from the airport and train station Berlin-Schönefeld with connection to Berlin City Centre. Our hotel staff does its best to offer a great guest service to all our guest. We are very sorry, you were not satisfied with our service this time. We hope, we will have the opportunity to welcome you again one day to convince you of our service quality. Kind regards, Katja B
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Ideal for the Airport

Posted Jun 24, 2017
Pros: The cleanliness and attention to detail, prompt replies.
Cons: Nothing.
Location: Close to transport links, but not much to do otherwise.
A friendly, welcoming hotel, the staff were very attentive, and allowed us to leave luggage with them before check in whilst we went to explore the city. Rooms were very clean, and beds made every day. Shuttle bus every 30 mins and always on time to take us to train station, airport, always helpful staff. We would definitely stay again, and enjoyed our first trip to Berlin with two young children.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations Manager, Hotel Management
Dear Gemma, Thank you so much for your stay in our hotel and for the very nice review you wrote. We appreciate very much your positive feedback. We truly look forward welcoming you again in our hotel during your next trip to Berlin. Kind regards, Katja B
5 out of 5
by A verified traveler

Excellent service

Posted Apr 7, 2017 on Hotels
Amazing staff receptionist. Welcomed my family and last minute booking.
Comment from Hotel Management
Apr 18, 2017 by Guest Relations Manager, Hotel Management
Thank you very much for your good rating and your compliment about our Reception staff. We appreciate it very much and hope to welcome you again soon. Kind regards, Katja Beutler (Guest Relations Manager)
5 out of 5
by Darrel

Best Breakfast in Berlin!

Posted Mar 23, 2017 on Hotels
The room was Ok, shower nice and the bed comfortable! BUT the best was the Breakfast buffet! I have to say it was one of the best I have enjoyed!
Comment from Hotel Management
Mar 30, 2017 by Guest Relations Manager, Hotel Management
Dear Darrel, thank you very much for staying in our hotel and for writing a feedback about it. We are happy to read you enjoyed staying with us and loved our breakfast buffet. We hopte to welcome you again soon. Kind regards, the Holiday Inn Berlin Airport Team
5 out of 5
by Avinash

Posted Mar 4, 2017 on Hotels
Comment from Hotel Management
Mar 13, 2017 by Guest Relations Manager, Hotel Management
Thank you very much for giving us 5 stars!
5 out of 5
by Darcie

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you very much for your positive feedback. Katja Beutler, Guest Relations Manager Holiday Inn Berlin Airport Conference Centre
4 out of 5
by A verified traveler

Shonefeld Shuttle

Posted Dec 2, 2016 on Hotels
Poor check in. The receptionist couldn't find our reservation until someone came to help her. The digital key would not open room door we had to return to reception. The Television would not work properly. There was no reception telephone number on the room phone. When we worked out what the number should be It took 2 phone calls to reception. When the engineer did arrive about 30 minutes later he resolved the problem in less than 10 minutes
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying in our Hotel. We appreciate very much your time taken to feedback your stay. We are very sorry to read that you were not satisfied with our service quality. Please be assured that this is not our standard. Your feedback will be discussed with our department heads to assure a good service quality in the future for all our guests. We truly hope that we will have the opportunity of welcoming you again on your next visit to Berlin and show you we always give our best to be an excellent host. Kind regards