Ratings based on 159 Verified Reviews

3.4 out of 5
72% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Mississauga Ontario

Gymnastics Competition

Posted Apr 15, 2017
Pros: The restaurant staff were nice, accommodating, and helpful.
Cons: TV! Need english speaking channels that are not just news.It would be great if German channels had english subtitles. It needs to cater to the tourist
Location: The hotel was close to the Sportforum Berlin and public transportation was located right outside the hotel facility. No nearby restaurants to eat.
Do not expect to be checked in before 3pm. Tourists from all over the world stay here and everyone is of the same importance. Irons and ironing boards are not located in your room. You will have to go to the lobby, receive a key for the ironing room and then return the key once you have finished. The key I received did not work so I had to make an extra trip to the lobby in order to gain access to the ironing room. The hotel has four restaurants BUT they all have the Exact Same menu. There is no menu variety between the four restaurants. My hotel key, also, did not work for the gym facility. An extra trip was once again required in order to have hotel staff provide me access to the workout room. And the cardio equipment was on the fritz. I was not able to see the cost of the items in the vending machine. Without instructions, I had to wander to the front desk to receive instructions on how to get food and drinks from the machine. My room ran out of kleenex and I didn't get anymore until I asked for it 3 days later.
Comment from Hotel Management
Apr 19, 2017 by Marie Zeitz, Hotel Management
Dear Suyen, we are sorry to read, that you was not to 100% satisfied with your stay. Please contact our colleagues at the reception to see how we can help you to feel comfortable in our hotel. It will be nice to welcome you again to show you our improvements. Best regards your Marie Zeitz
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2016
Accessible clean and a quiet stay... as a tourist i love to explore and staying a little further away from the center gives me more opprtunity
Comment from Hotel Management
Nov 19, 2016 by Marie Zeitz, Hotel Management
Dear Guest, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz
4 out of 5
by A verified traveler

Posted Sep 20, 2016 on Hotels
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Dear Guest, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz
4 out of 5
by A verified traveler

Nice hotel but....

Posted Jun 8, 2016
It was close to a tram station but that tram ride was about 40 minutes away from the main train station.
Comment from Hotel Management
Jun 11, 2016 by Marie Zeitz, Hotel Management
Dear guest, we are sorry to read, that you was not to 100% satisfied with your stay about the distance from the main train station. We hope, that you liked your stay and it will be nice to welcome you again. Best regards your Marie Zeitz
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay Here If You're Not Afraid of Public Transport

Posted Nov 2, 2015
Me and three friends stayed here for a few nights, tram stops were close and trams were frequent! Easy to make connection to the S Bahn and U Bahn! I love using public transport in other cities for a more authentic experience, if this is not you it might now be your ideal hotel. Room was comfortable and clean and have no complaints about staff whatsoever! After a very heavy night we asked for a later checkout and staff at reception obliged us with no extra charge. Top marks for this! I would stay here again if I was returning to Berlin!
Comment from Hotel Management
Nov 7, 2015 by Guestservice, Hotel Management
Dear Guest, perfect, that you felt comfortable with us and had a pleasant stay. It will be great to welcome you again in your next trip to Berlin. Best regards your Marie Zeitz
1 out of 5
by A verified traveler

Bad

Posted Aug 18, 2015 on Hotels
Booked room for 3 adults, room had two single beds.
Comment from Hotel Management
Aug 21, 2015 by Linda, Hotel Management
Dear guest, thank you very much for taking your time for giving us your feedback about your stay in our hotel. We are sorry to read, that you was not 100% satisfied with your stay. If you have any convenience in your room, so please contact our colleagues at the reception to find together one solution. We hope, that we can welcome you again to show you our improvements Best greetings your Marie Zeitz
2 out of 5
by A verified traveler from G

Average

Posted Aug 12, 2015
fine hotel for staying local to the city, only used for sleeping but all we needed. did not want our room cleaned but when we arrived had urine stains on toilet floor.
Comment from Hotel Management
Aug 15, 2015 by Guestservice, Hotel Management
Dear Rebecca, thank you very much for taking your time for giving us your feedback about your stay in our hotel. Perfect, that you felt comfortable with us and had a pleasant stay. If you have any inconvenience in your room, so please contact our colleagues at the reception to find together one solution. It will be great to welcome you again in your next trip to Berlin. Best regards, your Marie Zeitz
1 out of 5
by Jessica from Texas

Terrible experience

Posted Aug 4, 2015 on Hotels
Our stay at this hotel was horrible, the rugs where highly dirty with stains all over the place. Our window curtains had big either paint stain or some kind of stain, rooms are really loud when I requested a quiet room as we have a toddler. And the bathroom was very out dated, the water in the bath tub wouldn't drain fast enough.
Comment from Hotel Management
Aug 12, 2015 by Linda, Hotel Management
Dear Jessica, Thank you very much for your rating. We are very sorry to read that you was not satisfied with our services. Please inform our colleagues at the reception if you have complaints in your room, so that we can look for a solution. We hope that we can welcome you again to show you our improvements. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team
3 out of 5
by A verified traveler

berlin stop

Posted Mar 29, 2015 on Hotels
business trip - served its purpose
Comment from Hotel Management
Apr 22, 2015 by Linda, Hotel Management
Dear Traveler, Thank you for your Feedback. We hope that you had a successful business Trip and it will be great if we can welcome you soon again on your next trip to Berlin. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team
3 out of 5
by Frank J. from the Swiss Border ;-)

East Berlin charme of the 80s

Posted Jan 9, 2015 on Hotels
This hotel is very basic and is located in the old East Berlin part. And it shows. It has the charme of the East Berlin 80s. No minibar and little other amenities. The room was clean as was the bath. You can see that only little improvements were done lately. Staff was friendly and professional. Parking was right outside. Very spacious and for only €10 a night. You cannot keep the window tilted at night, because the Landsberger Allee right outside is busy 24/7. But there's an A/C in the room. The hotel is located about 6mls from the Alexanderplatz and Potsdamer Platz. A cab fare is around €17 and brings you right to the heart of the city. Berlin Cab Central (030/202020) get's you a ride within 5 minutes at any time.
Comment from Hotel Management
Jan 19, 2015 by Linda, Hotel Management
Dear Frank, Thank you very much for being our guest and for choosing our hotel for your stay in Berlin. Great, that you was satisfied with the cleanness. We are happy to read, that you liked our service and remember our friendly and professional colleagues. You can take the cab, but also the public transportation are good to visit different parts from Berlin. We hope, that you had a great time and we hope to welcome you soon again. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team