Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Overijssel

Nette grote familiekamers & goede service!

Posted Oct 20, 2016
Pros: Grote nette kamer & douche.
Cons: Wat ons betreft niets. Zeer tevreden.
Location: Op ca. 300 meter van het hotel vind je metro. Vanaf daar is heel Berlijn goed bereikbaar.
Groot hotel in een vrij rustige omgeving (Berlijn). Dagelijks schone handdoeken, goede Wi-Fi en bijzonder aardig personeel. Ontbijt is super!
Comment from Hotel Management
Oct 24, 2016 by rudolf.helmel@hiberlin.de, Hotel Management
Dear Guest, thank you so much fo choosing our hotel for your stay and also thank you so much for your review an your comments about it.We are gladt that your stay was successful and we are looking forward to qwelcome you again n our hotel. Kind regards Rudolf Helmel General Manager
3 out of 5
by A verified traveler

Ein in die Jahre gekommenes Hotel

Posted Sep 26, 2016
Pros: Frühstück war lecker und reichlich Auswahl
Das Hotel müßte dringend renoviert werden, Teppich veraltet, im Flur der Teppich rollt sich bereits. Dusche veraltet
Comment from Hotel Management
Oct 6, 2016 by rudolf.helmel@hiberlin.de, Hotel Management
Sehr geehrter Gast, vielen Dank für Ire Aufenthalt bei uns und danke für Ihre Bewertung und Ihren Kommentar. Wir freuen uns dass Sie mit unseren Leistungen sehr zufrieden waren. Das Hotel wird ende diesen Jahres total renoviert. Wir würden uns sehr freuen , Sie wieder bei uns zu begrüßen. Mit freundlichen Grüßen Rudolf Helmel General Manager
5 out of 5
by A verified traveler

Posted Sep 12, 2016
Pros: large room
Cons: all was good
Location: close to most everything
it was easy to check in and the room was clean and comfy
Comment from Hotel Management
Sep 13, 2016 by rudolf.helmel@hiberlin.de, Hotel Management
Dear Guest, thank you so much for chosing our hotel for your stay and also thank you for your review and your comments about it. We are very glad that your stay with us was successful and we are looking forward to welcome you again in our hotel. Kind regards Rudolf Helmel General Manager
2 out of 5
by A verified traveler from Paris

Posted Aug 6, 2016
Pros: Son emplacement, proches transports
Cons: Vraiment ? Tout !...
Chambre non climatisée (ventilateur poussiéreux), ménage décevant (boite de mouchoirs en papier non rechargée, gel douche non rechargé). Mauvaise insonorisation (lourdes portes qui claquent) Odeurs à proximité de l'hôtel nauséabondes. Petit-déjeuner (d'accord continental) mais à 17€, c'est prohibitif, quand on a un repas complet en ville à moins de 10€.
Comment from Hotel Management
Aug 8, 2016 by rudolf.helmel@hiberlin.de, Hotel Management
Dear Guest, thank you so much for chosing our hotel for your stay and also thank you for your review and your comments about it. Yes we do not have aircondition , this is also not mentioned on our homepage. Our breakfast is very reasonable compared to the prizes in Berlin, Average is 22,00 - 25,00 € . We really feel sorry that our service and quality did not meet your expectation as such. We would be very proud to welcome you again in our hotel. Kind regards Rudolf Helmel General Manager
3 out of 5
by A verified traveler

Posted Jul 30, 2016 on Hotels
Comment from Hotel Management
Aug 2, 2016 by Rudolf Helmel, Hotel Management
Dear Guest, thank you so much for chosing our hotel for your stay and also thank you for your review and your comments about it. We are sorry that our service and quality did not meet your expectations . We will looki forward to welcome you again in our hotel. Kind regards. Rudolf Helmel General Manager
2 out of 5
by A verified traveler

Sehr in die Jahre gekommenes Hotel

Posted Jul 29, 2016 on Hotels
Die Empfangsdamen schienen etwas überfordert, waren aber trotzdem sehr freundlich. Das Hotel ist sehr in die Jahre gekommen - 1 alter, sehr langsamer Fahrtstuhl, der immer überfüllt ist - modriger Geruch im Gang (ähnelt einem Krankenhaus). Das Fenster im Zimmer konnte nicht geöffnet werden, dementsprechend sehr warm im Sommer. Dennoch wurden die Zimmer ordentlich gereinigt
Comment from Hotel Management
Aug 1, 2016 by Rudolf Helmel, Hotel Management
Sehr geehrter Gast, danke für Ihren Aufenthalt und danke für Ihre Bewertung und Ihren Kommentar. Wir freuen uns sehr , dass Sie mit der Freundlichkeit unserer Mitarbeiter sehr zufrieden waren. Es gibt Pläne das Hotel total zu renovieren was ende des Jahres in Planung ist . Wir würden uns sehr über einen erneuten Besuch freuen. Mit freundlichen Grüßen Rudolf Helmel General Manager
1 out of 5
by Bradley from USA

What a let down!!

Posted Jul 25, 2016 on Hotels
This hotel was far from what i was expecting with us stayed from friday-sunday. Since i cant put more then 1500 words here is a summery -Hotel has no AC, both nights where uncomfortibly hot even with open windows. - Hotel has a Pub next to it making nights hard to sleep due to loud drunk people. - our refrigerator didnt work even had someone move the bottles to the back yet still didnt work. -WiFi didnt work on the 4th floor - dirty carpets/okd furnature. - problems have been adressed as far back as 2014 yet none have been fixed. I Wont be returning to this hotel and others should be warned.
Comment from Hotel Management
Aug 1, 2016 by Rudolf Helmel, Hotel Management
Dear Guest, thank you very much for chosing our hotel for your stay and also thank you for your review and your comments about it. We did not mentioned that we have air condition on our homepage, Windows can be opend just collecting the keys from the front office , because of eafty reason for kids. We feel sorry that our service and quality did not meet your expectation as such . We would be proud to welcome you again. Kind regrads Rudolf Helmel General Manager
3 out of 5
by Anders from Lund

Posted Jul 25, 2016 on Hotels
Trevlig personal men ganska slitna rum. Det fanns ingen AC på rummet, vilket var besvärligt då det var vart ute. Nära nattklubb så fönsterna fick vara stängda varpå det väldigt varm. Dålig lukt i rummet. Fantastisk frukost. Väldigt bra.
Comment from Hotel Management
Aug 1, 2016 by Rudolf Helmel, Hotel Management
Dear Guest, thank you very much for chosing our hotel for your stay and also thank you for your reveiw and your comments about it. We really feel very sorry that your stay was not up to your expectations . We do not have aircondition but renoivation is in plan by end of this year. We wouzld be proud to welcome you again in our hotel. Kind regards Rudolf Helmel General Manager
4 out of 5
by A verified traveler

Posted Jul 17, 2016
Saubere und ruhige Zimmer Für Familien mit kinder sind die Zimmer gut Ausgestattet Es gibt genug möglichkeiten in der näche was zu Essen und zu Genissen Einzige was mich gestört hat war das ich ein Hotel mit Parkhaus gesucht habe Parkhaus war auch da aber es stand nirgendswo dass ich dafür 15€ pro Nacht bezahlen muss.
Comment from Hotel Management
Jul 21, 2016 by rudolf.helmel@hiberlin.de, Hotel Management
Sehr geehrter Gast, vielen Dank , dass Sie unser Haus für Ihren Aufenthalt in Berlin gewählt haben und danke für Ihre Bewertung und Ihren Kommentar. Wir freuen uns dass Sie mit unseren Leistungen zufrieden waren , bedauern jedoch sehr , dass es für Sie nicht ersichtlich war wie teuer unsere Parkhaus ist. Danke für diesen Hinweis werden wir umgehend ändern. Wir würden uns dennoch sehr freuen, Sie wieder in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen Rudolf Helmel General Manager
2 out of 5
by A verified traveler

Old

Posted Jul 9, 2016
The hotel needs an urgent update. Old tube TVs, carpet is old and dirty, you need to slam the doors so they can be close etc.
Comment from Hotel Management
Jul 11, 2016 by rudolf.helmel@hiberlin.de, Hotel Management
Dear Guest, thank yozu very much for chosing our hotel for your stay and also thank you so much for your review and your comments about it. We are very sorry that your stay with us was not as you expectet. We would be very proud to welcome you again in our hotel. Kind regrads Rudolf Helmel General Manager