Posted Dec 22, 2016
I booked a superior oom with a king bed, thinking that it'd be more convenient and spacious as we have a toddler. But it was no different than a standard room, with almost no living area and two twin beds. Let alone there was no extra pillow, there were actually no pillows, we had only 2 cushions, which are definitely not comfortable. When informed, no action taken. This shouldn't be a VIP+ hotel as they're not offering anything special. The breakfast was OK, but you may find limited stuff for your kids. Housekeeping was also inefficient. We found our garbage on the floor after they clean the room. They never refilled the toiletries.
Comment from Hotel Management
Jan 6, 2017 by Stefanie , Hotel Management
Thank you for your review and your open words.
We apologize for the inconvenience at your stay and the bad impressions that you took on the way back home.
You are right, this is absolutely not our standard we favor.
Therefore, we have note your feedback and send it on all relevant departments to discuss it internally.
We hope, that we get a seconde chance from you, to show you, that we can do it better.
All the best,