Nice hotel close to public transport
Posted Dec 6, 2016
overall a nice hotel.
***Do not book this hotel if you have more then 2 people in your party***
I stayed at this hotel with my wife and 4yo daughter. Even though we had a reservation for 3 people, their rooms only have 2 single beds. I complained at the reception and was told to put the 2 beds together and my daughter to sleep in the middle, but with the type of beds they have there is still a hole in between the beds when put next to each other. I complained at the reception again and was told that if I wanted to have a third bed in the room i would have to pay an extra 31.50EUR per night, regardless of me having a reservation for 3 people.
So save yourself from this headache and do not book this hotel if traveling with more than 2 people.
Comment from Hotel Management
Dec 11, 2016 by You're welcome, Hotel Management
Your rating is not correct.
They booked a double bedroom with two single beds> see reservation confirmation.
For the 3rd person must be reserved an additional bed > see hotel description > 3rd bed = 31.50 € per night .
You did not read this and did not book
> Message from Expedia Support.
The hidden costs do not exist.
You owe us 63.00 euros.
Yours sincerely, from Berlin
Your Hotel Carolinenhof