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Rating 10 - Excellent. 658 out of 1000 reviews" "
10 - Excellent
658
Rating 8 - Good. 258 out of 1000 reviews" "
8 - Good
258
Rating 6 - Okay. 62 out of 1000 reviews" "
6 - Okay
62
Rating 4 - Poor. 12 out of 1000 reviews" "
4 - Poor
12
Rating 2 - Terrible. 10 out of 1000 reviews" "
2 - Terrible
10
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
4/10 Poor
Sarah
Traveled with partner
Apr 21, 2024
Disliked: Cleanliness, staff & service, amenities
Property is in a good location for shopping and *some* sightseeing.
Service was terrible.
Bathroom smelled of sewage, housekeeping came to do a deep clean and there was no longer a smell. Yuck!
Beds not as described. Shower is so tiny you can’t turn around.
Club lounge opens at 12pm and there are no snacks/food until 3pm.
Pool is quite cold & Spa Tub it attached so it’s the same temperature. 15Euros pp to use the sauna.
Checked out 3 days early due to many other issues.
2-3 stars at best.
Sarah
Stayed 6 nights in Apr 2024
Response from Hotel Palace Berlin on Apr 23, 2024
Dear Sarah, We regret that you did not feel comfortable in our Palace. In conversation with you, we offered to shorten your stay free of charge and granted you a substantial discount. You have gratefully accepted this. We regret all the more that your disappointment still led you to leave this review. We formally apologise for any inappropriateness. Warm regards Your Hotel Palace Berlin
The location was excellent in central Berlin. We could walk to the city centre. The staff were helpful. The hotel had excellent facilities, including breakfast. The room was quiet.
Dylan
Stayed 5 nights in Apr 2024
Response from Hotel Palace Berlin on Apr 12, 2024
Dear Dylan, Thank you very much for your great review.It is our passion to provide our guests with an all-round successful hotel experience. We are proud of our hotel team, whose priority is individual and personalised service. We are convinced that our guests deserve only the best product quality. We attach great importance to perfect cleanliness. We cannot imagine a greater compliment than words of praise from our guests like yours. Thank you for staying with us.With best regards, Your Hotel Palace Berlin
Top notch in every way and no better location in town.
kim
Stayed 1 night in Mar 2024
Response from Hotel Palace Berlin on Apr 4, 2024
Dear Kim, Thank you very much for your fantastic review. It is our passion to provide our guests with an all-round successful hotel experience. We are proud of our hotel team, whose priority is individual and personalised service. We are convinced that our guests deserve only the best product quality. We attach great importance to perfect cleanliness. We cannot imagine a greater compliment than words of praise from our guests like yours. Thank you for staying with us.With best regards, Your Hotel Palace Berlin
Dear Chun-Chieh, Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. Your positive feedback means the world to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Warm regards, Your Hotel Palace Berlin
Dear Ibrahim, Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards, Your Hotel Palace Berlin
Fantastic Hotel in a great location. Staff was wonderful and the newly renovated room was excellent.
Neil
Stayed 6 nights in Feb 2024
Response from Hotel Palace Berlin on Mar 13, 2024
Dear Neil, Thank you so much for your fantasctic review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us. Warm regards,Your Hotel Palace Berlin
10/10 Excellent
Krishna Chakravarthy
Traveled with family and small children, Traveled with group, Traveled with family
Clean and nicely maintained, Service is excellent as well.
Krishna Chakravarthy
Stayed 2 nights in Jan 2024
Response from Hotel Palace Berlin on Feb 7, 2024
Dear Krishna, Thank you for your fantastic review. Our passion is to provide our guests with an all-round successful hotel experience. We are proud of our hotel team, whose priority is individual and personalised service. We are convinced that our guests deserve only the best product quality. We attach great importance to perfect cleanliness. We cannot imagine a greater compliment than words of praise from our guests like yours. Warm regards, Your Hotel Palace Berlin
10/10 Excellent
Mariwan, Sulaiymanyah
Jan 28, 2024
Mariwan
Stayed 4 nights in Jan 2024
Response from Hotel Palace Berlin on Mar 20, 2024
Dear Mariwan, Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards, Your Hotel Palace Berlin
Brilliant in every way! Great breakfast, friendly staff, impeccable housekeeping. We would definitely stay there again.
Louisa
Stayed 5 nights in Dec 2023
Response from Hotel Palace Berlin on Dec 29, 2023
Dear Louisa,Thank you for your amazing review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us and considering us again in the future.Warm regards,Your Hotel Palace Berlin
10/10 Excellent
Alex
Dec 18, 2023
Alex
Stayed 3 nights in Dec 2023
Response from Hotel Palace Berlin on Dec 28, 2023
Dear Alex,Thank you for your wonderful review and for choosing to stay with us. Warm regards,Your Hotel Palace Berlin
Super hotel in a good location. Great comfy bed and lovely bathroom.
Only complaint is that the service at the lobby restaurant/bar was extremely slow not only for us but all guests. All other staff were great!
Robyn
Stayed 3 nights in Dec 2023
Response from Hotel Palace Berlin on Dec 18, 2023
Dear Robyn,Thank you for your positive review. We appreciate your praising comments for our central location and your comfortable room. It is regrettable that the quality of your stay was reduced by the service in our Lobby Lounge. During the busiest hours, it is quite difficult for the team to apply the personal touch to which you may have become accustomed. We will do our best to improve our systems and appreciate that you brought this shortcoming to our attention.Warm regards,Your Hotel Palace Berlin
I have stayed in this hotel before, the location is exceptional and although all staff were great, the manager in the restaurant at breakfast deserves a special mention, he made us all feel so welcome and had a great sense of humour.
John
Stayed 3 nights in Dec 2023
Response from Hotel Palace Berlin on Dec 12, 2023
Dear John,Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a pleasurable experience and that you were staying with us few times yet. We take pride in maintaining a high standard of personal service and we appreciate your compliments on our colleague from our breakfast team.Warm regards,Your Hotel Palace Berlin
Gold vip again, it seems to be something that doesn’t actually exist in practice & its embarrassing to ask when told 'no' to any stated benefit
But otherwise great large hotel
Tho having to pay extra for sauna was a surprise
Philip
Stayed 1 night in Dec 2023
Response from Hotel Palace Berlin on Dec 12, 2023
Dear Philip,Thank you for your honest review. Expedia VIP guests always get a room upgrade upon availability and 20 percent discount on food and beverage from us. We apologize for any miscommunicating regarding this. We are happy that you had a pleasurable stay overall. It is regrettable that you Spa experience has been reduced by the sauna fee. We value the feedback and will take measures to implement changes to our hotel practices.Warm regards,Your Hotel Palace Berlin
Dear Tino,Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
10/10 Excellent
Boldkhuyag
Oct 31, 2023
Boldkhuyag
Stayed 9 nights in Oct 2023
Response from Hotel Palace Berlin on Nov 6, 2023
Dear Boldkhuyag,Thank you for your great review. We are happy that you enjoyed your stay with us so much and look forward to welcoming you again in the future.Warm regards,Your Hotel Palace Berlin
Dear Christian,Thank you very much for your positive rating and for staying with us. We are sorry to hear that aspects fo your stay were not satisfactory. Should you choose us again coffee machines are available upon request.Warm regards,Your Hotel Palace Berlin
6/10 Okay
John
Sep 20, 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
We were given an “upgraded” room someone else was already in. The hassle of getting a different room & I suspect there was no “upgrade” at all in the first place. Breakfast price was exorbitant t when we only need a bowl of cereal or one egg and juice.
John
Stayed 1 night in Sep 2023
Response from Hotel Palace Berlin on Sep 25, 2023
Dear John,Thank you for your honest review. We regret that we could not excite you for the upgraded room we got you. It is regrettable that the quality of your stay was reduced by interactions with the other guest in this room, which definitely does not meet our standards.We strive for an outstanding experience for our guests and do so by providing the best quality in products and service. We recently invested in the variety and quality of our breakfast offer, which price for spontaneous guests that join the buffett in the morning is a little higher, that is correct. However we justify the price with its wide variety, dietary alternatives and personal service on site.Warm regards,Your Hotel Palace Berlin
Dear Alireza,We are sorry that your stay with us failed to meet expectations. We strive for an outstanding experience for our guests and do so by providing the best quality in products and service. Warm regards,Your Hotel Palace Berlin
I enjoy the property and location it’s in. Very central and walkable
Jahmai-Yen
Stayed 4 nights in Sep 2023
Response from Hotel Palace Berlin on Sep 18, 2023
Dear Jahmai-Yen,Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much and appreciated our central location.Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
10/10 Excellent
omer
Aug 29, 2023
omer
Stayed 1 night in Aug 2023
Response from Hotel Palace Berlin on Sep 4, 2023
Dear Omer,Thank you for your great review. We are happy to see such positive review and love that you enjoyed your stay with us.Warm regards,Your Hotel Palace Berlin
location is ideal, staff very helpful, dining great
Peter
Stayed 2 nights in Aug 2023
Response from Hotel Palace Berlin on Sep 4, 2023
Dear Peter,Thank you for your kind review. We are happy to hear you enjoyed our central location aswell as our dining offers. Our Hotel Team provides individual and personal service for our guest, so we appreciate your positive feedback concerning this.Warm regards,Your Hotel Palace Berlin
Location was great- off the plane onto a train then 3 mins walk to hotel- great buses just outside. The service was impeccable, as was the breakfast. Lovely place to stay.
Carolyn
Stayed 4 nights in Aug 2023
Response from Hotel Palace Berlin on Aug 21, 2023
Dear Carolyn,Thank you for sharing your experience with us. We're thrilled that our convenient location, excellent service, and delightful breakfast made your stay memorable. Your kind words inspire us to continue delivering exceptional experiences. We look forward to welcoming you back for another lovely stay.Warm regards,Your Hotel Palace Berlin
Dear Morris,Thank you for your great review. We are happy to know, that you enjoyed all aspects of your stay and look forward to welcoming you again in the future.Warm regards,Your Hotel Palace Berlin
10/10 Excellent
PIOTR
Jul 29, 2023
PIOTR
Stayed 1 night in Jul 2023
Response from Hotel Palace Berlin on Aug 2, 2023
Dear Piotr,Thank you for your amazing review. We are happy that you enjoyed your stay with us and hope to welcoming you back soon.Warm regards,Your HotelPalace Berlin
8/10 Good
Bagher
Jul 25, 2023
Bagher
Stayed 2 nights in Jul 2023
Response from Hotel Palace Berlin on Jul 27, 2023
Dear Bagher,Thank you for your positive review. Our passion is to create memorable stays for our guests by providing personal service aswell as the highest possible quality in products. Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
Dear Christopher,Thank you so much for your very positive review. We are delighted to hear that you found our rooms to be spacious and comfortable. Your comfort is our top priority, and we strive to provide ample space for our guests to relax and unwind, which is why we regularly invest in our interiors.Warm regards,Your Hotel Palace Berlin
Fantastic location; kind staff; very clean; modern room; overall - 5 stars.
Joe
Stayed 4 nights in Apr 2023
Response from Hotel Palace Berlin on May 2, 2023
Dear Joe,Thank you for your excellent review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
Dear Joanna,thank you very much for your kind review.We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
Dear Guest,Thank you so much for your positive review. We are happy to see that you enjoyed your stay so much.Warm regards,Your Hotel Palace Berlin
10/10 Excellent
Bianca
Feb 4, 2023
Bianca
Stayed 1 night in Jan 2023
Response from Hotel Palace Berlin on Mar 13, 2023
Liebe Bianca,vielen Dank für Ihre sehr positive Bewertung. Es freut uns, dass es Ihnen so gut bei uns gefallen hat.Herzliche Grüße,Ihr Hotel Palace Berlin
Dear Bun Nelson,Thank you so much for your perfect review. We are happy to see that you enjoyed your stay so much.Warm regards,Your Hotel Palace Berlin
Dear Marketa,we love your fantastic review of your stay with us.Our passion is to provide a successful hotel experience, which we are glad you seem to have had.Warm regards,Your Hotel Palace Berlin
VERY PROFESSIONAL AND COMPLIMTARY STAFF, GREAT LOCATION NEAR MULTIPLE SUBWAY STATIONS AND BUS ROUTES, PLENTY OF RESTAURENTS IN THE AREA
DALE
Response from Hotel Palace Berlin on Dec 19, 2022
Dear Dale,Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
Great location, very good service and comfortable room (we stayed at the business premium). Great value for money, will orobably return.
Avi
Stayed 3 nights in Oct 2022
Response from Hotel Palace Berlin on Oct 31, 2022
Dear Avi,thank you for giving us such a good review. We believe that our guests deserve only the best service and product quality and we are happy that you mentionede that in particular. Warm regards,Your Hotel Palace Berlin
Easy access to restaurants and shopping. Awesome that a zoo was right across the street.
Helen
Stayed 1 night in Sep 2022
Response from Hotel Palace Berlin on Oct 5, 2022
Dear Helen,thank you very much for your positive review. We love to excite our guests with a faultless stay, which you seem to have had. Warm regards,Your Hotel Palace Berlin
Dear Jonathan,Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. In order to achieve that, we put focus on individual and personal service as well as best quality of products. Thank you for staying with us.Warm regards,Your Hotel Palace Berlin
Dear André,Thank you so much for your very positive review. Individual and personal service is our passion, paired with the best quality of products. We are happy to see that we were able to convince you of our quality. Warm regards,Your Hotel Palace Berlin
Dear Sami,Thank you very much for your very positive review. We are happy that you enjoyed your stay so much and are grateful that you shared your experience, as guests' comfort and happiness are our passion.Warm regards,Your Hotel Palace Berlin
Dear Philip,Thank you so much for your very positive review. We are focussing on providing quality to all our guests, by guaranteeing the best quality of products and individual and personal service on the highest level. We are happy to see that you felt that and are sharing your experience with us!Warm regards,Your Hotel Palace Berlin
Zoo is directly across the street! Very convenient location and staff extremely helpful and accommodating to every request.
Charlotte
Stayed 2 nights in Aug 2022
Response from Hotel Palace Berlin on Aug 15, 2022
Dear Charlotte,
Thank you very much for your very positive review. We are proud of our team, as they focus on providing each of our guests with individual service, paired with genuine kindness. Thank you for pointing that out, we could not think of a higher compliment!
Warm regards,
Your Hotel Palace Berlin
Close to train station and shopping areas, reasonably close to night life.
Thomas
Stayed 7 nights in Jul 2022
Response from Hotel Palace Berlin on Aug 8, 2022
Dear Thomas,
Thank you so much for your very positive review. We are very happy that you liked our locations so much. We are happy to pair that with individual service and best quality of products.
Warm regards,
Your Hotel Palace Berlin
10/10 Excellent
Shanti
Jun 29, 2022
Shanti
Stayed 2 nights in Jun 2022
Response from Hotel Palace Berlin on Jul 1, 2022
Dear Shanti, Thank you very much for your highly positive review. It is good to see that we achieved to make you feel comfortable during your stay. Thank you very much for staying with us!
Warm regards,
Your Hotel Palace Berlin
10/10 Excellent
Stella
Jun 1, 2022
Stella
Stayed 2 nights in May 2022
Response from Hotel Palace Berlin on Jun 14, 2022
Dear Stella,
Thank you so much for your very positive review. We are happy to see that you enjoyed your stay so much. Keeping our guests happy is our daily motivation.
Warm regards,
Your Hotel Palace Berlin
Great location. Amazing breakfast. All staff were there to make our stay special. Special thanks to front desk staff Ms Mueller, Mr Deichmann and Ms Hartmann. Her highly recommend a stay here.
James
Stayed 2 nights in May 2022
Response from Hotel Palace Berlin on Jun 14, 2022
Dear James,
Thank you so much for your highly positive review. We are very proud of our hotel team, they focus on individual service on the highest level. Words of praise like yours keeps motiviting them to keep going like that, thank you for that! We also recently invested once again in the variety and quality of our breakfast offer, so we are very pleased to see that you enjoyed that so much.
Warm regards,
Your Hotel Palace Berlin
Great hotel in the heart of Berlin. Right across the street from the famous Berlin Zoo. The accommodations and staff are excellent.
Steven
Stayed 1 night in Apr 2022
Response from Hotel Palace Berlin on May 2, 2022
Dear Steven,
Thank you so much for your highly positive review. We are happy to see that you enjoyed your stay so much. We put focus on individual service on the highest level and regularly invest in our product quality so we are delighted that you highlighted that just as the parts of your stay that you enjoyed so much.
Warm regards,
Your Hotel Palace Berlin
Great experience, location is excellent,
Clean and comfortable room and great stuff
Ortal
Stayed 3 nights in Mar 2022
Response from Hotel Palace Berlin on Mar 14, 2022
Dear Ortal,
Thank you very much for your highly positive review. In order to achieve that our guests have a great experience, we put emphasis on highest quality of individual service and products. We are happy to see that we were able to get you excited about your stay.
Warm regards,
Your Hotel Palace Berlin
10/10 Excellent
Lars
Feb 25, 2022
Lars
Stayed 3 nights in Feb 2022
Response from Hotel Palace Berlin on Mar 1, 2022
Lieber Lars,
herzlichen Dank für Ihre außerordentlich positive Bewertung. Wir wünschen uns, dass unsere Gäste sich jederzeit rundum wohlfühlen und bieten dafür individuellen Service auf höchstem Niveau und beste Produktqualität. Es ist schön zu sehen, dass wir Sie damit überzeugen konnten und freuen uns, dass Sie Ihre Erfahrung mit uns geteilt haben.
Mit herzlichen Grüßen
Ihr Hotel Palace Berlin
An excellent hotel for business and leisure with excellent spa facilities
John
Stayed 2 nights in Dec 2021
Response from Hotel Palace Berlin on Jan 18, 2022
Dear John,
Thank you very much for leaving us your highly positive review. We are more than happy to see that we achieved our goal to convince you of the quality of our individual service and products and to make you feel comfortable during their stay. We could not think of a better motivation than reviews like yours that share how much you liked.
Warm regards,
Dear Sophie,
Thank you so much for your very positive review. Our deepest wish is to make our guests feel fully comfortable during their stay. We could not think of a higher compliment than great reviews like yours.