Ratings based on 2,719 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Good experience overall
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

excellent place to stay

Posted Jul 2, 2017
clean, comfortable, frteindly, walking distance to train station Zoo, Ku'damm, KaDeWe, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Solid hotel right off Kurfuerstendamm

Posted May 23, 2017
Pros: Location - easy to get to, in the proximity of a large shopping area and tour buses. Friendly and helpful staff. AMAZING (but a bit pricy) breakfast!
Cons: Sort of a small complaint, but the shampoo, lotion, etc. provided doesn't smell the best!
Location: Right off Kuerfurstendamm, tour buses or the U-bahn right down the street. Bunch of fast food places nearby (not many sit down places - have to walk.)
From the minute we arrived, the staff here was helpful and accommodating. Our room was ready (early) upon arrival, and it was both clean and comfortable. The concierge was also kind enough to help us book tour tickets...and the staff was patient and allowed me to practice my rusty German with them. :) The location means it's right down the road from the hop-on/hop-off bus stops, so if you're a tourist in Berlin, this is super helpful! There are also landmarks within walking distance, such as KaDeWe. The bar, while small and kind of dark, has a decent selection of drinks, and the breakfast offered - while a bit pricy - is fantastic! Would definitely stay here again.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Very Good hotel in a great location

Posted May 4, 2017
Pros: High speck, very clean & friendly. Leisure club very relaxing.
Location: Great link to Airport from the Zoo Station & links to the main sightseeing points outside the door by the 100 & 200 bus.
Upgraded to a Club room on arrival, reception very efficient and a large room on an upper floor as requested. On my birthday I received not only a text from the General manager but a card 7 cake from the team. Very pleasant surprise. Very good location with connections to the Airport & most other parts of the City just outside the door. Excellent bars & restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Weston Crewe

Excellent location . Lovely room clean and fresh .

Posted Apr 29, 2017
Pros: Location plus room decoration
Cons: No all good
Location: Handy for all forms of transport. Walkable to main sites of interest. Lots of food and shopping opportunities
Had a great time in Berlin. Hotel ideal for train and underground so in the 3 day managed to see all top 10 sites as recommended. Staff polite and happy to help with sightseeing trips. Room better than expected and was at a great price. Well done to Expedia as well fights all went well .
4 out of 5
Recommended
for Everyone
by A verified traveler from Menlo Park, CA

good location

Posted Apr 28, 2017
Pros: location
Cons: two chairs in room instead of one. more instant coffee and a bottle of water would be the least I would expect from a 5 star hotel
Location: close to many attractions and shopping and good food. Also easy transportation to most places.
the room given to us at the promotional price was small and had back of building and air-conditioning view but it was clean and the location was very convenient to many things.
5 out of 5
Recommended
for Everyone
by A verified traveler from Anaheim, Ca.

Great location

Posted Apr 26, 2017
Pros: Friend recommended it.
Location: Hop on hop off bus was just around the corner. Subway was close by. Train depot was just a subway ride away.
Great hotel that is close to the subway and all of the attractions in Berlin.
5 out of 5
by Wong

This traveler left a rating score only Posted Apr 17, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous Hotel.

Posted Mar 31, 2017 on Ebookers
Pros: Location and room size.
Location: Short commute by underground or bus to the main sights in the centre. There is a shopping centre located nearby with limited shops and also the zoo if
Lovely hotel in West Berlin, very close to the underground station and a short commute to the centre. Helpful and polite staff. Rooms were clean and spacious. Unfortunately did not have time to use the Spa facilities so could not comment. Did not have the breakfast either.
4 out of 5
Recommended
for Everyone
by A verified traveler from merseyside

Hotel palace Berlin

Posted Mar 30, 2017
Lovely hotel and friendly staff. Rooms were uncomfortably hot as the air conditioning is not switched on until summer; with it being 22 degrees outside the aircon was needed. During my stay I called reception and asked for a fan and they brought it up straight away. Rooms are clean and serviced twice a day! A visit to the pizza restaurant across the way is a must.