Lobby lounge

Reviews of JW Marriott Hotel Berlin

JW Marriott Hotel Berlin
Stauffenbergstr. 26, Berlin

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet neighborhood, across from the German Resistance Museum. Also close to the main train station.
Stayed 1 night in Feb 2024

10/10 Excellent

Rodrigo, Rialto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was amazing! Rooms are big and bed so comfortable. Nice hotel in general
Stayed 2 nights in Feb 2024

10/10 Excellent

Rashed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Maria, Las Cabras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, and the rooms were spacious and clean. The staff were very accommodating and excellent at their job.
Stayed 3 nights in Feb 2024

10/10 Excellent

Xiaoping

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quietness of hotel, and also like the spacious room.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sanobar

Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family trip to see an amazing city. Loved the convenient amenities

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
We were upgraded to the new floor on 6th Done really beautiful Our only complaint is the bakery there is only one person in morning so making coffee & serving takes forever we walked out twice
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, would stay again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the service of our bell boy he was amazing helpful spoke Spanish to us he direct us very well polite well spoken. Mr Sanchez and also Mr Sam
Stayed 2 nights in Nov 2023
Response from JW Marriott Berlin Management on Nov 28, 2023
Dear Guest,Thank you for taking the time to share your positive experience. We are thrilled to hear that we could provided amazing and helpful service. Delivering excellent service is our commitment, and it is always rewarding to receive such positive feedback.We will be sure to pass on your compliments to our bellboy, and we look forward to the opportunity to welcome you back for another pleasant stay.Thank you for choosing us!Best regards,You JW Marriott Berlin Management

10/10 Excellent

brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - best in class
Stayed 3 nights in Nov 2023
Response from JW Marriott Hotel Berlin on Nov 15, 2023
Dear Guest, Thanks a lot for providing us with you feedback regarding your recent stay with us. We are thrilled to hear that you could enjoy your time in Berlin and our Hotel. We wish you the best and hope to welcome you again in the future. With best regards, JW Marriott Hotel Berlin Management

10/10 Excellent

YOUNGJUN, Nonsan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk officers are perfect and very kind
Stayed 3 nights in Nov 2023
Response from JW Marriott Hotel Berlin on Nov 15, 2023
Dear Guest, Fist of all Thank you very much for sharing your positive feedback with us! We are very happy to hear, that you had an enjoying experience at our Hotel. We hope you will visit us again soon. Until then, we wish you a wonderful time. Best regards, JW Marriott Hotel Berlin Management

8/10 Good

Lawrence

Stayed 1 night in Oct 2023
Response from JW Marriott Berlin Management on Nov 15, 2023
Dear Guest, Thank you very much, for sharing your experience during your recent stay with us. We are happy that we could meet your expectations. If your travels bring you back to Berlin, we would be happy to host you again. Until then, have a good time! With warm regards, JW Marriott Berlin Management

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and sleek. Attentive staff.
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Dear guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel modern and sleek, and that our staff was attentive to your needs.We appreciate your kind words and are glad to have had the opportunity to make your stay a pleasant one.We look forward to welcoming you back in the future.Warm regards,JW Marriott Hotel Berlin

10/10 Excellent

Aaliyah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels i’ve stayed at, stunning, beautiful clean luxurious incredibleeeee! The only thing i’d say is there are no cornershops nearby so do a food drink and snack shop before incase u get peckish in the night
Stayed 2 nights in Oct 2023
Response from Management on Oct 13, 2023
Dear guest, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that your stay with us was one of the best you have experienced and we greatly appreciate your kind words.Your suggestion regarding having a food, drink, and snack shop nearby for late-night cravings is valuable. We will certainly consider ways to make this convenience more readily available to our guests in the future.Thank you for choosing us for your stay. We look forward to welcoming you back in the future. Warm regards, JW Marriott Hotel Berlin

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Incredibly disappointing stay.
I stayed for 4 nights and 5 days and wish I had booked and spent my money elsewhere. The rooms are not serviced well or cleaned to a high standard. I asked for my room to be extensively cleaned as it had remnants from the previous guests, including broken glass in the bathroom. This was ignored for two days and I was refused a room change until I called the final night upon returning to my room, ask for equipment to clean the broken shards of glass myself, so I could take a shower. I was eventually moved at midnight on my last night to a more modern room on the 6th floor in comparison to the old ‘classic’ deluxe room I was initially given. Which the carpet was thick and heavy, along with the air vents being filled with dust. I would not recommend to those with allergies. I ordered a steak one lunch time and it arrived cold, and barely edible, along with the sides. Only the mash was enjoyable. The breakfast buffet was good in parts but the ‘cooked’ hot breakfast was strange, I eventually stopped eating that. Night time concierge was understanding when I found the room to be freezing and gave me an extra duvet without hesitation as there is no heating. I wish I got his name as he was very kind, and so was the security on duty. I’d like to thank Payton for having the kindness to move me rooms after all, whilst the other receptionists weren’t entirely nice.
Stayed 4 nights in Sep 2023
Response from Management on Oct 13, 2023
Dear guest,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced during your stay, as this does not meet the high standards we strive to uphold.We regret that you encountered issues with the cleanliness of your room and we take this matter seriously. It is unacceptable that your request for extensive cleaning was ignored for two days. This falls short of our service standards, and we will investigate this with our housekeeping team to ensure it does not happen again.Regarding the old room please allow us to mention that our hotel is currently undergoing a transition phase following its acquisition by Marriott International in 2021. We have already completed extensive renovations in many areas of the hotel, including one floor with rooms, and we are gradually renovating the remaining floors. However, due to the scale of our property, the renovation process takes time. We kindly ask for your understanding and patience as we work towards completing these improvements to provide an enhanced experience for all our guests.We also deeply regret that you had a subpar dining experience, and your feedback about the cold steak and sides not meeting your expectations is diappointing. We will be sure to share your comments with our kitchen staff to prevent such issues in the future.On a positive note, we are glad to hear that our night-time concierge and security personnel were understanding and attentive to your needs. We will pass on your kind words to them. Additionally, we thank Payton for assisting you in moving to a more modern room.We are committed to learning from your feedback and making necessary improvements to better serve our guests. We hope that you might consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future.With kind regards,JW Marriott Hotel Berlin

4/10 Poor

Natasha

Traveled with partner
Liked: Cleanliness
It’s right in town and surrounded by restaurants and shops. Our problem is that the restaurant closes at 3:00pm and stays closed until next day. We get back from our sightseeing and shopping about that time and can just get a drink or bit to eat. For us having a functioning restaurant through our month long trip has been the saving grace and only pick hotels with a restaurant and bar! So this has been extremely disappointing! It should have been specified on the hotel as well as EXPEDIA!
Stayed 3 nights in Oct 2023
Response from Management on Oct 13, 2023
Dear guest, Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your comments and would like to address your concerns regarding the restaurant hours.Without more details regarding your stay we cannot comprehend your complaint about the restaurants cloosing time. Our restaurant is usually open daily from 12:00 pm to 10:00 pm. In addition to the restaurant, we also have our Bakery open from 7:00 am to 7:00 pm, and our hotel bar is available from 6:00 pm to 1:00 am.Please feel free to reach out to us directly to clarify the situation. We are committed to making your next visit a more satisfying one.With kind regards,JW Marriott Hotel Berlin

10/10 Excellent

Amanullah

Stayed 3 nights in Sep 2023
Response from Management on Oct 13, 2023
Dear guest, We are delighted about your great rating. Thanks a lot. We hope you will visit us soon again. Sincerely, JW Marriott Hotel Berlin

10/10 Excellent

Charles, Chino Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent well maintained Hotel. Service and hospitality were amazing.
Stayed 1 night in Sep 2023
Response from Management on Sep 27, 2023
Dear guest, Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the near future. Yours, JW Marriott Hotel Berlin

10/10 Excellent

Chin Ying

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel GREAT. Hotels.com worst ever
This hotel is superb. From service to location and cleanliness, the hotel offers top notched standard. It is the longest stay of my trip. Book this hotel. Just not through hotels.com as this platform could not handle dispute with individual hotel properly and justly.
Stayed 3 nights in Sep 2023
Response from Management on Sep 22, 2023
Dear guest, Thank you for your wonderful feedback about our hotel! We are delighted to hear that you had a superb experience during your stay. Our team works hard to maintain high standards of service, cleanliness, and location convenience, and it is great to know that these aspects met your expectations.We hope to have the pleasure of hosting you again in the future. Safe travels!JW Marriott Hotel Berlin

10/10 Excellent

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Property
Stayed 3 nights in Aug 2023
Response from Management on Sep 22, 2023
Dear guest, We are grateful for your positive feedback! It is fantastic to know that you had a pleasant stay at our hotel and we hope to see you soon again.Sincerely, JW Marriott Hotel Berlin

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Management on Sep 1, 2023
Dear guest, Many thanks for rating our rating our hotel. We are glad, that you were satisfied overall and do hope, you will return in the future. Best regards, JW Marriott Hotel Berlin

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel but not much going on near the hotel
Stayed 3 nights in Aug 2023
Response from Management on Aug 29, 2023
Dear guest, Thank you for sharing your feedback about your recent stay at our hotel. We are happy to hear, that you liked our hotel even if the location did not quite suit you. In hoping, that you will visit us again in the future, we send our best regards, JW Marriott Hotel Berlin

10/10 Excellent

Ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but convenient, away from the unusual tourist hotels and street. Super kind staff. Super comfortable bed. Especially good for those whom are familiar with Berlin already.
Stayed 3 nights in Aug 2023
Response from Management on Aug 29, 2023
Dear guest, With much pleasure we have read your great feedback and kind comments. Thank you so much for taking the time therefor. We hope, we can welcoming you again on your next Berlin trip. Sincerely, JW Marriott Hotel Berlin

10/10 Excellent

Richard

Traveled with family
Superb hotel
Fabulous hotel, superb service and hospitality. Faultless.
Stayed 4 nights in Jul 2023
Response from Management on Aug 29, 2023
Dear guest, Thank you so much for your great feedback after your recent stay with us. We are delighted, that you were satisfied and do hope, you will return in the future. Warm regards, JW Marriott Hotel Berlin

10/10 Excellent

Trystan

Stayed 5 nights in Jul 2023
Response from Management on Aug 29, 2023
Dear guest, Many thanks for your visit and rating. We are delighted, that you enjoyed your stay and hope you will return in the future. Warm regards, JW Marriott Hotel Berlin

8/10 Good

Joshi

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine. But the breakfast is very monotonous.
Stayed 11 nights in Jul 2023
Response from Management on Aug 1, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you found everything fine during your visit. However, we regret to learn that you found our often highly praised breakfast offerings to be monotonous. We will pass on your criticisms to our Executive Chef. Once again, thank you for sharing your thoughts, and we hope to welcome you back soon for a more satisfying experience.Kindest regards,JW Marriott Hotel Berlin

10/10 Excellent

Eduardo

Stayed 2 nights in Jul 2023
Response from Management on Aug 1, 2023
Dear guest, We appreciate your kind feedback following your stay with us and are pleased, that you were satisfied. In hoping, that you will visit us again on any future trips to Berlin, we send our best regards, JW Marriott Hotel Berlin

10/10 Excellent

Susana, Welland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were wowed by our room and would consider going back in the future.
Stayed 2 nights in Jul 2023
Response from Management on Jul 19, 2023
Dear guest, Thank you for giving us a positive rating! We are thrilled to know that you enjoyed your stay with us. Your satisfaction is our ultimate goal, and we hope to have the pleasure of hosting you again soon. Sincerely, JW Marriott Hotel Berlin

10/10 Excellent

joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property - clean, lovely renovated room (cannot comment about non renovated rooms).Pool fantastic. Very quiet, so sleep guaranteed. Limited eatery options so it's 15 min walk to Potsdamer Platz or a five min bus ride to open up your options. We bought a weekly public transport ticket so just used buses all the time to get into city. Tiergarten at end of road and a 15 min wander through middle gets you to near Berlin Gate. Would definitely stay again. Staff very good. Breakfast very costly, although fantastic choice even at 20 euros per person it's a bit costly for my budget, we bought yoghurts and ate in room each morning. Note for the British - cups in room are doll house size for coffee so perhaps buy a drink of tea from bar and keep hold of cup for room. Overall excellent
Response from Management on Jul 19, 2023
Dear guest, Thank you for your fantastic feedback! We are delighted you enjoyed our renovated rooms, the pool, and the peaceful surroundings. Your feedback on the breakfast pricing is well noted. We always strive to provide a quality breakfast experience that meets our guests' expectations. Alternatively, we recommend visiting our in-house Berlin Baking Company, where everyone is sure to find a small breakfast to their liking. We hope to welcome you back on your next Berlin trip for another enjoyable stay! Warm regards, JW Marriott Hotel Berlin

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable hotel in walking distance of public transport, galleries and the Tiergarten. My new favourite place to stay in Berlin!
Stayed 4 nights in Jul 2023
Response from Management on Jul 13, 2023
Dear guest, Thank you so much for your wonderful feedback! We are thrilled to be your new favorite place to stay in Berlin and ee look forward to welcoming you back on your next visit!Warm regards, JW Marriott Hotel Berlin

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and club definitely worth it
Was great Definitely get the breakfast and club lounge - Great feature Breakfast was amazing Rooms were new Problem is a lot of walking - long hallways Very beautiful And a great location
Stayed 5 nights in May 2023
Response from Management on Jul 13, 2023
Dear guest, Thank you for your feedback on your hotel experience. We are thrilled to hear that you had a great stay overall. The breakfast and club lounge were highlights for you, and we are glad to know that you enjoyed them. Our team takes pride in serving amazing breakfast options to start your day off right.We also appreciate your comment about our new rooms. Regarding the long hallways, we apologize if this caused any inconvenience during your stay. Due to the size and layout of the hotel, some rooms may be farther away from the elevators. We are unable to alter the structural conditions that determine the positioning of the rooms. Nevertheless, we value your comfort and satisfaction as our top priority. If you plan to stay with us again in the future, we kindly recommend requesting a room closer to the elevator during the reservation process or at check-in. Our team will make every effort to accommodate your preference, subject to availability. We hope to welcome you back in the future, ensuring another enjoyable experience. Warm regards,JW Marriott Hotel Berlin

10/10 Excellent

Viviane

Stayed 2 nights in Jun 2023
Response from Management on Jul 6, 2023
Dear Guest, Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the near future. Sincerely, JW Marriott Hotel Berlin

6/10 Okay

Lilia

Liked: Cleanliness, staff & service
The place is great, however the internet did not work
Stayed 4 nights in Jun 2023
Response from Management on Jul 4, 2023
Dear guest, Thank you for providing feedback on your recent stay at our hotel. We are delighted to hear that you found our place to be great. However, we sincerely apologize for the inconvenience you experienced with the internet during your stay. We understand that a reliable internet connection is essential for our guests, and we regret that it did not meet your expectations. We will investigate the issue with our IT team to identify the cause and take the necessary steps to ensure such connectivity issues are resolved promptly. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, JW Marriott Hotel Berlin

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great town Berlin
Very good hotel nice staff in all areas
Stayed 5 nights in Jun 2023
Response from Management on Jul 4, 2023
Dear guest, Thank you so much for choosing our hotel and sharing your experiences here. We are delighted about your great feedback and do hope to see you again very soon. Sincerely, JW Marriott Hotel Berlin

2/10 Terrible

Kathy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Management on Jun 1, 2023
Dear guest, Thank you for choosing to stay at the JW Marriott Hotel Berlin and providing your honest feedback here. We truly regret falling short of meeting your expectations. Unfortunately you did not gave us any more details. Please accept our sincere apologies for the shortcomings. We hope you will give us a second chance occasionally. With kind regards, JW Marriott Hotel Berlin

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very helpful. Didn’t like the food at the Berlin Bakery. Choices limited and salad and sandwiches mediocre at best. For such a great place you would expect the food to be better. Everything else was fine.
Stayed 3 nights in May 2023
Response from Frederikke, Quality Manager on May 26, 2023
Thank you for taking the time to share your feedback with us. We are pleased to hear that our staff provided excellent service and were helpful throughout your stay. Your kind words are greatly appreciated.However, we apologize for any disappointment you experienced with the food at the Berlin Bakery. We take your feedback seriously and will review the menu offerings and quality to ensure that we meet the high standards that our guests expect.We appreciate your constructive feedback, as it helps us identify areas for improvement. We hope that despite this issue, the rest of your experience was enjoyable, and we look forward to welcoming you back in the future.

10/10 Excellent

conor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Marks
Highly recommended for business travel.
Stayed 2 nights in May 2023
Response from Frederikke, Quality Manager on May 12, 2023
Dear Conor,Thank you for your recent stay with us and for taking the time to share your experience. We are delighted to hear that you had a pleasant and successful business trip.Our team takes pride in providing excellent service to all of our guests and it is gratifying to know that we met your expectations. We hope to have the pleasure of welcoming you back for your next business trip in the near future.

8/10 Good

Jeanne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, a little outdated. The restaurant was too expensive for breakfast, the onsite take away had poor choices, the bar was SOOO smoky even though it was nonsmoking. The distance to public transportation was a little far, but distance to tiergarten was ideal.
Stayed 4 nights in Apr 2023
Response from Frederikke, Quality Manager on May 4, 2023
Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found our rooms to be spacious, though we apologize if the decor did not meet your expectations. We appreciate your feedback regarding our restaurant and take away options, as we are always looking for ways to improve our guests' dining experiences. We will certainly take your comments into consideration as we review our menus and pricing. Please accept our apologies for any discomfort you experienced in our bar due to smoking. We have taken note of your feedback and will work to ensure that our nonsmoking policy is fully enforced. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Thank you again for your feedback.

10/10 Excellent

Peter

Stayed 7 nights in Apr 2023
Response from Management on May 22, 2023
LIeber Gast, herzlichen Dank für Ihre Bewertung. Wir freuen uns sehr über die volle Punktzahl und hoffen, Sie bald wieder einmal bei uns zu Gast haben. Herzliche GrüßeIhrJW Marriott Hotel Berlin

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgious place
High class hotel with great breakfast buffet. Location is very central, too. Downside was that the stem sauna was not properly and was not getting real hot .
Stayed 2 nights in Apr 2023
Response from Frederikke, Quality Manager on Apr 26, 2023
Dear Andreas.Thank you for taking the time to review our hotel. I am pleased to hear that you enjoyed the high-class experience we strive to offer, and that you found our central location convenient.However, I am sorry to hear that the stem sauna did not meet your expectations. Please be assured that I have addressed the issue with our maintenance team to ensure that it is resolved immediately.Thank you for your feedback regarding our breakfast buffet. I am delighted that you enjoyed it, and I hope that you will continue to enjoy our culinary offerings during your next stay.I appreciate your valuable feedback and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Frederikke, Quality Manager on Apr 18, 2023
Dear Erin,Thank you very much for your great review. I am delighted to hear that you had a pleasant stay with us and that our team was able to contribute to this.Our goal is to provide our guests with excellent service and a friendly atmosphere, and I am proud that we have achieved this.Thank you again for your review, and I look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the JW Marriott recently on my first visit to Berlin. Hotel staff were helpful and friendly, hotel was clean and in a very convenient / central location. Really enjoyed the buffet breakfast as well! Only comments would be that the gym could do with a bit of an upgrade / maintenance and there are limited food options around the hotel itself, but other than that it was perfect!
Response from Frederikke, Quality Manager on Apr 17, 2023
Dear Kevin,Thank you for taking the time to share your positive experience with us. I am delighted to hear that you enjoyed your stay at the JW Marriott during your first visit to Berlin.I am particularly pleased that you found our staff to be helpful and friendly, and that you appreciated our central location and the cleanliness of our hotel. I am also glad to hear that you enjoyed our buffet breakfast.I appreciate your feedback regarding the gym and food options, and we will certainly take your comments into consideration as we continue to improve our offerings.Thank you again for your review, and we look forward to hopefully welcoming you back to the JW Marriott on your next visit to Berlin.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Excellent service
Stayed 2 nights in Mar 2023
Response from Frederikke, Quality Manager on Apr 12, 2023
Dear Jennifer,Thank you for taking the time to share your positive experience with me. I am delighted to hear that you enjoyed your stay. Our team strives to provide exceptional service to all of our guests, and it is wonderful to know that our efforts have been appreciated.I hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Almir

Stayed 6 nights in Feb 2023
Response from Frederikke, Quality Manager on Apr 12, 2023
Dear Almir,Thank you for taking the time to share your experience with me. I am thrilled to hear that you had a pleasant and enjoyable stay with us. I hope to have the pleasure of welcoming you back to our property in the future. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to let us know.

8/10 Good

MR

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023
Response from Management on Mar 9, 2023
Dear Guest, Many thanks for your rating. We are glad, that you were satisfied overall and do hope you will return occasionally. Kindest regards,JW Marriott Hotel Berlin

10/10 Excellent

JOSE, MISSION

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good people
Stayed 5 nights in Feb 2023
Response from Management on Feb 21, 2023
Dear Guest, Thanks a lot for your positive feedback. We are happy, that you liked our hotel and staff and do hope, you will return in the future. Yours, JW Marriott Hotel Berlin