Ratings based on 1,724 Verified Reviews

3.7 out of 5
82% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Feb 13, 2017
Did not like the hotel,,, wanted to cancel,,, no rofund
Comment from Hotel Management
Feb 15, 2017 by Mark Apart Hotel Team, Hotel Management
Dear Guest, Thank you for taking the time to comment on your stay. You have the choice which offer you book. You have selected the non-refund variant. We ask for your understanding, that we do not cancel it. Your Mark Apart Hotel Team
3 out of 5
by A verified traveler from Philadelphia

Great location but poor management

Posted Jan 3, 2017 on Orbitz
Stayed for 5 nights. Changed rooms twice..There was very very weak wifi reception if any throughout the hotel. Even in the lobby...Lots of excuses yet no solution. Noticed the maid was using my old sheets in the room I was checking out from for the next customer...Totally unexceptable.... Rooms are large but no fridge....
Comment from Hotel Management
Jan 17, 2017 by Your Mark Apart Hotel, Hotel Management
Dear Guest, Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. Your information help us to check our services and to uncover weaknesses in the sense of our target of satisfied guests. We hope you will give us a second chance to proof our service and we are looking forward to welcoming you again in our hotel. Your Mark Apart Hotel
1 out of 5
by A verified traveler from birmingham uk

A terrible experience be warned cleaners thieves.

Posted Nov 28, 2016 on Ebookers
Pros: Nothing
Cons: Vet their staff, clean the rooms properly, when a double is booked do not push two singles together
Location: Close to ubahn
Booked double room, got two single beds pushed together. Rooms are dirty, walk with bare feet and your soles or socks are black...The hotel cleaners stole my hoodie the first day of cleaning, second day stole the two Christmas markets mugs..this time complained and was told by the rude girl on reception the cleaners are not hotel staff...hmmm yet they employ them?? When threatened to call the police she phoned the cleaning company and lo and behold they admitted taking them and brought back the next day (no hoodie though) excuse given was they thought we had checked out, despite all our clothes, toiletries still in situ...what a load of lies, end of day the cleaners stole and were caught out...beware of staying there unhelpful staff, rude and untrustworthy and will never stay there again
Comment from Hotel Management
Dec 9, 2016 by Your Mark Apart Hotel, Hotel Management
Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. Our team is know to be very professional, kind and always willing to help. We are sorry to hear that you have not met this attitude throughout your stay.
2 out of 5
by Amanda-Nicole from Chicago

Worst WIFI Ever

Posted Aug 11, 2016 on Hotels
Hotel was okay, it is very old. The rooms are big but old, very little comfort. The breakfast wasnt for us, we ate elsewhere. Overall the hotel was easy to find, about a 15 min walk from the train station. The area is very nice, lots of shopping and good eats. However, if you need wifi like I do (needed it for work) please stay somewhere else. The front desk gives you "tickets" to get online. However, you do not stay connected, you have to reconnect every few mins and usually receive the "too many users are logged in" error. I had to work from a local cafe most of my stay here.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you very much for your comments we are glad you spend an enjoyable time in Berlin, whilst understanding we could not fully meet your expectations. Your Mark Apart Hotel
5 out of 5
by Lisa from Maryland, U.S.A.

Great hotel for fun weekend in Berlin

Posted Jul 4, 2016 on Hotels
Great hotel for weekend in Berlin with friends. Location is great for getting around to historic city sites, restaurants, and nightlife. Staff is friendly and helpful; room is very clean and comfortable.
Comment from Hotel Management
Jul 6, 2016 by Your Mark Apart Hotel, Hotel Management
Thank you very much for your comments on this page, we are glad you spend an enjoyable time in Berlin and that our team was able to provide great service.
3 out of 5
by A verified traveler from Scotland

Good location

Posted Jul 2, 2016
Pros: Location.
Cons: New carpets. Iron would be a benefit.
Location: Nice bar next to hotel and lovely Vietnamese restaurant nearby. Easy access to public transport.
Hotel seemed clean but carpets were stained so not pleasant. No bar as stated in description. On a positive note, location was good, nice eating places nearby and no problems with Internet.
Comment from Hotel Management
Jul 6, 2016 by Your Mark Apart Hotel, Hotel Management
Thank you for taking the time to share comments about your experience in Berlin. We have taken all points into consideration and are glad you overall had a good time.
3 out of 5
by A verified traveler

Convenient

Posted Jun 27, 2016 on Hotels
Friendly helpful frontdesk ( Frau Lange was great )
Comment from Hotel Management
Jul 6, 2016 by Your Mark Apart Hotel, Hotel Management
Thank you very much for taking the time, commenting on your stay and are very happy that we were able to meet your expectations and that our team was able to provide the great service we aim for.
4 out of 5
by A verified traveler

Berlin Trip

Posted May 14, 2016 on Hotels
The hotel was decent and in a good place to walk to local attractions. I liked that we had a bedroom and a living area. The décor seemed a little old and could use some updating. Lack of parking was a negitave.
Comment from Hotel Management
by Your Mark Apart Hotel, Hotel Management
Thank you very much for your comments. We are glad you spend an enjoyable time in Berlin and are looking forward welcoming you back soon. Your Mark Apart Hotel
1 out of 5
by Samir from Purley

If you need wifi work, stay away from this hotel!

Posted Apr 21, 2016 on Hotels
Not sure where to start: I stayed 6 nights here and was not able once to get on wifi and done some work - Response from hotel "We have lots of guests so the network is busy" Asked for iron and iron-board, "We don´t provide this service due to safety reasons, it is only an obligation from 4 stars and up" The room has "acquired" a smell, and you just can't seem to get rid of it - had to have both windows open at all time!! Was not worth it the couple of bucks saving!!
Comment from Hotel Management
Jul 9, 2016 by Your Mark Apart Hotel, Hotel Management
Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. We have taken your points into consideration.
2 out of 5
by A verified traveler from sydney , nsw , austraila

Posted Apr 4, 2016
Didn't enjoy my stay, not with the money spent. As u can pay same for better services and facilities
Comment from Hotel Management
Apr 8, 2016 by Your Mark Apart Hotel, Hotel Management
Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations.