Ratings based on 1,388 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel in a great location

Posted Apr 16, 2017
Pros: Great location, friendly staff, comfortable room.
Location: Very close to a U-Bahn station. Next to the NaturKundeMuseum and within walking distance of many major sights (inc. Reichstag, Museum Island.)
Had a great stay in Berlin from 11th-15th April 2017. The Mercure Berlin City is in a fantastic location, next to the NaturKundeMuseum (natural history museum) and within reasonable walking distance of many of the major sights of the city - for example, walking to the Brandenburg Gate took around 25 minutes. If you'd rather use the U-Bahn, the hotel is about a minute's walk from the NaturKundeMuseum U-Bahn station, making it very easy to get anywhere in the city! Room was very clean and comfortable, with an excellent shower. Staff were friendly and accommodating, and all staff we met spoke at least two languages (German and English.) Bar had a range of good quality wines and beers at good prices. Recommend visiting the nearby art gallery in the former Hamburger Bahnhof (train station). All in all a great choice of hotel - would stay here again in future!
4 out of 5
Recommended
for Couples
by A verified traveler from manchester UK

Ideal location for the city

Posted Apr 5, 2017
Pros: Spotless rooms
Cons: The bathrooms only have showers no baths however they are good.
Location: Close to all the sights and some nice bars nearby
Close to the main railway station and U6. Plenty of nearby restaurants. Helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Good location. Near to tram and underground.

Posted Mar 20, 2017
Good all round hotel if you don't want to eat there as a bit pricey. Some excellent local cafes for breakfast at a reasonable price. Comfortable beds. Good free wifi.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Mar 7, 2017
Cons: Last year, there was a bowl of gummi bears in the lobby. They were missed this year!
Super easy check-in. The only small complaint is that there was construction noise going on in the middle of the day. I realize that's the best time, but I just happened to be trying to nap at that time.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel, great location

Posted Mar 6, 2017
This hotel is perfect for easy transport links around Berlin and the hotel itself was very clean, with staff who were very helpful and happy to help if needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, odd bedroom

Posted Feb 20, 2017
Overall the hotel was very good, clean and well maintained. My only gripe was the strange layout in the rooms. There is a window which looks into the bathroom, which if you are staying with friends then means you can see in whilst they are showering? Didn't seem to be any way in which this window could be blocked either, very strange.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Nice city hotel

Posted Jan 30, 2017
Staff very helpful and friendly particularly Joanna Boss on reception nothing was a bother. Breakfast was excellent and again staff were welcoming. Would definitely stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2017
Great location for transport, bars and restaurants. Hotel comfortable. Only complaint had used cup for coffee in the morning. On return old one left with lipstick mark still present.
4 out of 5
Recommended
for Everyone
by A verified traveler from H.

Location

Posted Jan 23, 2017
Hotel is 10 min walk from train station plus within easy access to bus and tram. Breakfast ok but not worth 19 euros. Plenty of eating places surrounding hotel. Warm cosy room with great shower. Would def stay here again.
5 out of 5
by James

Clean and Friendly

Posted Jan 4, 2017 on Hotels
The staff were very friendly right from the off. Made us feel very welcome for our whole stay and were very helpful throughout