Exterior

Reviews of Mercure Hotel Potsdam City

4 out of 5
Mercure Hotel Potsdam City
Lange Brucke, Potsdam, BB

Reviews

8.2

Very Good

Rating 10 - Excellent. 130 out of 424 reviews" "
Rating 8 - Good. 204 out of 424 reviews" "
Rating 6 - Okay. 62 out of 424 reviews" "
Rating 4 - Poor. 21 out of 424 reviews" "
Rating 2 - Terrible. 7 out of 424 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was clean and staff were friendly. However, I couldn't get a hot drink at night after the restaurant had closed.
Stayed 10 nights in Jun 2023

8/10 Good

BETTINA

Stayed 4 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were extremely nice and helpful. Room was comfortable and clean. Restaurant and breakfast staff were sometimes a bit grumpy. Bar and restaurant not open Sunday or Monday evenings which is a shame. Snacks and drinks are available from the front desk. Room service would have been nicer.
Stayed 1 night in Mar 2023

10/10 Excellent

Ingo

Stayed 3 nights in Mar 2023

4/10 Poor

Minkang

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel. Good service. Close to everything.
Stayed 9 nights in Aug 2022

10/10 Excellent

fida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's locations is perfect,close to all kind of transportation,nice staff and good service... *the room didnt have a fridge
Stayed 13 nights in Jul 2022

6/10 Okay

Ronen

Stayed 1 night in Jul 2022

8/10 Good

christopher, lincoln

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

4/10 Poor

Norman

Disliked: Staff & service
Poor Customer Service
We stayed two nights and throughout our stay the stopper in our sink malfunctioned. We reported it on three occasions but it was not fixed. We were offered a change of room but this was not satisfactory as the first option was suggested after midnight on the first night and we were already for bed and the second offer was made the following afternoon as we were leaving the hotel to attend a weeding. On the morning we checked out our toilet would not flush. While the food at breakfast was fine there is an issue with the layout of the serving station. There is only one station where all the food is laid out. So at busy times you can expect 30/40 people in a line. There are no trays so you are expected to carry whatever you want by hand. As all the food is laid out in this fashion you must move along the line even if you only want something e.g. fruit which is at the end of the serving station. If you forget something or wish an extra portion of something you must get back in line as it next to impossible to cut in. Also there is only one coffee station which again causes unnecessary queues.
Stayed 2 nights in Aug 2021

4/10 Poor

Pawel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Bernardino

Liked: Cleanliness, staff & service
Was okay
Was okay. Staff very helpful and friendly. Room was clean although no double bed for me and my partner 2 single beds. Not so comfortable. Also weird bathroom with no door on it. Room was quite small. No tea / coffee maker in room either. But we brought own kettle. Dont understand why hotels dont have this especially at this price. Other wise was ok. Location is fine around 10 mins walk from main station. 5 mins on tram to old centre.As said staff friendly and helpful. Wifi as good.. 7 out of 10 for me.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice business hotel, not a lot of charm that a boutique hotel would have.
Stayed 2 nights in Dec 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. Bathroom was a little strange since there was no door. But fine when by myself.
Stayed 2 nights in Nov 2019

6/10 Okay

Ahmed

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Hotel services and room facilities.
My stay at the Mercure Potsdam wan not that confortable. Room services stopped at night. No enough room to hang clothes since no cupboard is available.
Stayed 7 nights in Oct 2019

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Right opposite train station so great location
Stayed 1 night in Sep 2019

8/10 Good

Nadarajen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 5 night stay
Stayed 5 nights. Staff members are very attentive and helpful. Buffet breakfast was delightful, with a wide choice of options. The building towers above the rest of the surrounding area, so the view is very nice. Conveniently close to the train station and public transport.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Did the job, nice and clean
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Great view from 14 th Floor.Clean room apart from smelly shower - drain l tkink. Pretty basic room for the money
Stayed 1 night in Aug 2019

10/10 Excellent

Declan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a great location.
Stayed 2 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Manager on Jun 27, 2019
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

4/10 Poor

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Erricos C., Burtonsville, MD

Liked: Cleanliness
Too lively for my taste
I have stayed at this hotel several times over the years and this was a rather surprising experience. When I tried to pay for dinner at their restaurant (where I had eaten many times before!) by charging my room, I was denied because they told me that I should have a card given to me at check-in, which would show that I had my CC on file with them. I had already my CC on file, but I never got this card. Next day when I checked with the reception, they told me that everything was fine and I do not need this magic card to charge to my room...? The room was very noisy too, several of the neighbors were noisy and the windows are not keeping the street noise out, so I was working all afternoon to the tunes of a merry-go-round that was ~100 m away. The only reason I stay at this hotel is the location, proximity to my meeting venue, but in a future trip I will request a room not facing the main road. With some luck, the merry-go-round will not be there again either.
Stayed 3 nights in Apr 2019
Response from Manager on Jun 27, 2019
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

6/10 Okay

Asem

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a very nice location. very clean. bathroom was a bit small.
Stayed 2 nights in Dec 2018

8/10 Good

EILEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location , nice hotel. will stay again for my coming trip
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station, close, but not too much, to the tourist attractions.
Stayed 2 nights in Oct 2018

4/10 Poor

Ilya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent rooms, atrocious service
The rooms are fine and the hotel is conveniently located a few minutes from the train station. Unfortunately, the service is atrocious. For example, when we wanted to get dinner at the hotel restaurant, we were first pointedly ignored, then yelled at (!) because we apparently misunderstood the directions about which of the many empty tables we were allowed to sit at. On checkout, there was a single person at the large desk who moved very slowly, yet insisted that everyone, even those who pre-paid, must wait rather than just dropping off the keys. Getting the slow hotel wifi to work can also take a bit a bit of time. So, an OK place to stay if you are not in a rush, patient and thick-skinned. :)
Stayed 2 nights in Sep 2018

8/10 Good

Nenad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel booking system need improvement
Check in and check out was with issue they did not find booking at system
Stayed 1 night in Aug 2018

8/10 Good

Masahiro

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel. Sauber, tolles Essen und freundliche Mitarbeiter. Gerne wieder.
Stayed 2 nights in Feb 2024

6/10 Okay

Ursula

Liked: Cleanliness
Standard Dz sehr klein. Offenes Bad mit Schiebetür, um entweder WC oder Dusche zu schließen: unmöglich!
Stayed 1 night in Feb 2024

8/10 Good

Nico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jan 2024

10/10 Excellent

Massimiliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione ottima e personale super gentile e professionale
Stayed 3 nights in Dec 2023

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Peter

Stayed 2 nights in Nov 2023

8/10 Good

Henrik

Stayed 5 nights in Oct 2023

6/10 Okay

Ulrike

Liked: Cleanliness, property conditions & facilities
Ggg
Stayed 1 night in Oct 2023

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed
Fint hotel men ikke mange parkeringspladser. Et dejligt værelse, men med håndvask i rummet. Hvis man går på toilettet om natten, og skal tænde lyset, så tænder det automatisk ved håndvasken. Trist træks når man sover og lyset bliver tændt. Morgenmaden var fin. Der er forholdvis lydt på hotellet. Beliggenheden perfekt. Har ikke lader til elbil.
Stayed 2 nights in Sep 2023

8/10 Good

Katharina

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Britta

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren zu frieden
Stayed 1 night in Sep 2023

8/10 Good

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im großen und ganzen OK. Parkgebühren sind heftig.
Stayed 2 nights in Sep 2023

6/10 Okay

Mikael

Stayed 1 night in Sep 2023

6/10 Okay

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Jens

Stayed 2 nights in Aug 2023

8/10 Good

Carmilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Hotel für City-Trip
Nettes Hotel für City-Trip
Stayed 1 night in Aug 2023

10/10 Excellent

Grethe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023