Ratings based on 642 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Excellent location -great base for the sights!

Posted Oct 18, 2016
Location: Extremely good location. Checkpoint Charlie and Gendarmenmarkt nearby and hotel in quiet street with U bahn stations very near.
This is a great hotel with comfortable lounge areas, a cosy bar and a lovely courtyard area for warmer weather. My stay did not get off to the best start when I was given a single room instead of the double I had paid for and the swap over was not handled too well. The rooms are spacious, quiet and comfortable -great showers and good sized bathrooms. The location is excellent - a few minutes walking to Checkpoint Charlie and also the Gendarmenmarkt very close. Would definitely return -but would take my reservation receipt with me at check in!
3 out of 5
by A verified traveler from Arizona

Hotel for German budget Corp. travelers. It's ok.

Posted Sep 10, 2016
Lobby service is unintested in tourist experience. Don't expect maid service; corner cutting. Generous mediocre breakfast is 14 euros higher ahead on Expedia. Large room over looking a noisy wine garden. Acceptable but this a place for company midlevel company trainees in the big city. Didn't dislike, but recommend for tourists, romance, or families.
Comment from Hotel Management
Sep 24, 2016 by Shetifa, Hotel Management
Dear Mr. Bachelor Thanks a lot for your feedback and we hope that you had a good time at our hotel. Regarding to your comments we aresorry to know that you was not that happy with our service. we hope that you will give us the chance a agin to show you that by the next time. best regards, Hani Shetifa Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Quite a central hotel

Posted Sep 10, 2016
Pros: Friendly reception staff. Cleanliness if the room. Extremely quiet street.
Cons: Air conditioning being available at all times! Electric "Flykiller" in the the restaurant
Location: Very, very quiet street, close to Checkpoint Charlie and numerous bars and restaurants.
Staff were very helpful on our arrival. We were given a lovely room with a balcony and the south facing wall was all glass. Unfortunately, the air conditioning didn't start until there was a certain temperature outside, which was no use to us with all this glass. When it did switch on, 24 hours later, it was great. Breakfast was ok but there were no spoons to eat our cereals/fruit. We did ask each day but ended up using our teaspoons. There were a great number of small fruit flies flying round the food and no electric device on the wall which could obliterate them.....like we see here in restaurants and food shop
Comment from Hotel Management
Sep 24, 2016 by Shetifa, Hotel Management
Dear Sir Thanks a lot for your kind feedback and we hope that you had a good time at our hotel.and we are looking forward to welcoming you again in our hotel when you plan to visit berlin again. regarding to your comments about the breakfast we alredy forward that to the managment and we will avoid that by thge next time for further information's, do not hesitet to contact us at anytime. Best regards, Hani Shetifa Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from birkenhead

Excellent location

Posted Sep 10, 2016
Nothing too much trouble and bar prices in hotel very reasonable. Highly recommend. Hani on reception especially friendly (I think that was his name!)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Sep 3, 2016
Great location. Most sites within walking distance. Also close to transport. Room size very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Fantastic hotel in great location

Posted Aug 1, 2016
Couldn't fault this hotel. Fantastic hotel, beautiful room, comfy bed, great food, friendly staff. What more could you want? Hotel is in a great location to visit all the sights in the city and Berlin is absolutely beautiful. Enjoyed our stay very much and hope to return in the future
Comment from Hotel Management
Aug 7, 2016 by Mercure Checkpoint Charlie, Hotel Management
Thank you for taking your time writing this review. We are happy to hear that you liked our hotel a lot. It'd be nice to welcome you here soon again. Sincerely, Mercure Checkpoint Charlie
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2016
Excelent locación! Rooms very confortable!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Nice new clean hotel close to attractions

Posted May 11, 2016
Pros: newly renovated, large, friendly staff, close to everything.
Check-in was fast in this newly renovated apartment style hotel. Parking garage attached to hotel. We were only two blocks from check point Charlie so that was nice for the buses and sightseeing. We did not try the breakfast as it was 16 Euro and there was several fast food restaurants close by. Close to shopping and bus stops. Room was excellent, clean and large. Internet was good.
Comment from Hotel Management
May 13, 2016 by Mercure Checkpoint Charlie, Hotel Management
Dear Mike Thank you so much for your kind remarks regarding your stay with us! It's always a pleasure to receive positive feedback! 100/100 - we could not do better... :-) Always today we are looking forward to welcoming you again with us! Kind regards, The MercureTeam
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location

Posted May 3, 2016
Pros: Comfort and location.
Cons: Bar staff very slow during evening.
Close to Checkpoint Charlie and within walking distance Alexanderplazt. Sightseeing buses stop just around the corner. Breakfast and evening bar was well provided.
Comment from Hotel Management
May 8, 2016 by Mercure CPC Team , Hotel Management
Dear John, thanks for taking time to share your feedback on www.expedia.com. We are glad that you had a pleasant stay in berlin and we will share your feedback with our bar staff and manager. We wish you a nice day!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location by Checkpoint Charlie!

Posted Jan 12, 2016
Pros: Location!
Location: A lot of the main attractions are within walking distance.
Lovely hotel. Stayed in a standard room- but it was a lot bigger than I expected which was great. Hotel staff very polite and helpful.
Comment from Hotel Management
Jun 30, 2016 by Shetifa, Hotel Management
Dear Olivia, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,