View from property
Check availability

Reviews of Mercure Hotel & Residenz Checkpoint Charlie

Mercure Hotel & Residenz Checkpoint Charlie
Schuetzenstr. 11, Berlin, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 2 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Merry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with a great location. Room was spacious for a family of four and the breakfast was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was HUGE for a European room. Had separate toilet room vs. shower, which was convenient for 3 adults staying in the room. Had separate sleeper-sofa for our daughter, and even with that open, there was a lot of room. Had small balcony to inner courtyard which was nice. Easy 5 minute walk to Checkpoint Charlie, and access to Metro, etc.
Stayed 2 nights in Mar 2024

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, friendly staff, great breakfast, large family rooms- plan to be back soon!
Stayed 4 nights in Apr 2024

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Broadly I thought this was pretty good. In terms of location , Berlin is a big city so it depends where you want to go but this is pretty close to checkpoint Charlie (obviously as per the name!) , Brandenburg gate and has good transport links. My room was tidy and well maintained including the bathroom. My only slight gripe was I ended up needing to pay for breakfast and I thought that was overpriced and the cooked element wasn't particularly warm.
Stayed 4 nights in Mar 2024
Response from Paul Nieders on Apr 4, 2024
Thank you for your review.

10/10 Excellent

Selin

Stayed 5 nights in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul Nieders on Mar 20, 2024
Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

10/10 Excellent

Sofi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to come back to this hotel
Stayed 1 night in Mar 2024
Response from Paul Nieders on Mar 20, 2024
Thank you for choosing to stay with us. Thank you for your positive feedback.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property! Great product. Great value.
Stayed 3 nights in Mar 2024
Response from Paul Nieders on Mar 15, 2024
Thank you for your review.

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra habitacion super amplia, muy limpia y muy cerca a todos los sitios de interes. Volveria a hospedarme aqui.
Stayed 3 nights in Feb 2024
Response from Paul Nieders on Mar 15, 2024
Thank you for your review.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Dec 2023
Response from Paul Nieders on Mar 15, 2024
Thank you for your review.

8/10 Good

Taryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Carmen, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff customer service was great!
Stayed 4 nights in Jan 2024
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

6/10 Okay

Monica, The Woodlands

Stayed 4 nights in Dec 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

8/10 Good

Jose T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien localizado, a las habitaciones les falta iluminación
Stayed 3 nights in Dec 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

10/10 Excellent

Rochele

Stayed 3 nights in Dec 2023
Response from Paul Nieders on Mar 15, 2024
Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, great location
Stayed 5 nights in Dec 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

10/10 Excellent

DEJA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay there again, it was fabulous and comfortable!!
Stayed 2 nights in Dec 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent hotel Excellent location near sights Excellent breakfast Would stay here again
Stayed 4 nights in Dec 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

10/10 Excellent

Reijer Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Nov 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, good location for exploring the city
Stayed 3 nights in Nov 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

8/10 Good

Michele

Liked: Staff & service, property conditions & facilities
Good location, but strange room.
Location was convenient for getting to the places we wanted to visit. The room was large, but poorly lit. The toilet was separate from the shower except they were not next to each other. The toilet was next to the door to the room. To go to the shower and large sink required taking about 20 steps in a U-shape. Very odd room configuration.
Stayed 4 nights in Nov 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Paul Nieders on Jan 11, 2024
Many thanks for your review.

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great hotel for a family
Stayed 3 nights in Nov 2023
Response from Paul Nieders on Nov 8, 2023
Thank you for your review.

10/10 Excellent

Susan, Alresford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming and comfortable hotel in a good area with an excellent breakfast and helpful staff
Stayed 6 nights in Oct 2023
Response from Paul Nieders on Nov 8, 2023
Thank you for your review.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, good beakfast, good amenities. Very good overall. The area is convenient to get around by U-bahn. Only downside: not a ton of restaurants right nearby, have to walk a bit (but only about 10 min).
Stayed 3 nights in Oct 2023
Response from Paul Nieders on Nov 8, 2023
Thank you for your review.

10/10 Excellent

Emmi Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Mercure during the Berlin Marathon week. The location was perfect - nearby to subway stations, restaurants, grocery store, and the race. We found the room to be very spacious and loved our little terrace. The cleaning staff was very understanding to our difficulty with the time zone. Thank you for a wonderful stay!
Stayed 6 nights in Sep 2023
Response from Paul Nieders on Oct 20, 2023
Thank you very much for your review.

10/10 Excellent

kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paul Nieders on Oct 20, 2023
Thank you very much for your review.

6/10 Okay

Joseph, Lake Forest

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was not as nice as the Mercore Hotel in Munich. Breakfast was good, but our room air conditioning did not work. And it got warm during the day and would not cool off at night. Not ever fixed despite our complaints. Luckily the windows opened!! Location was good. Friendly personnel
Stayed 3 nights in Oct 2023
Response from Paul Nieders on Oct 20, 2023
Thank you very much for your review.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, easy to get to from subway, near things we wanted to see. Neighborhood had many restaurants.
Stayed 2 nights in Oct 2023
Response from Paul Nieders on Oct 20, 2023
Thank you very much for your review.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were perfect.
Stayed 1 night in Sep 2023
Response from Paul Nieders on Oct 4, 2023
Thank you for your kind review.

10/10 Excellent

TOMOKO

Stayed 3 nights in Sep 2023
Response from Paul Nieders on Oct 4, 2023
Thank you for your kind review.

8/10 Good

Lisa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in and check out staff were professional and friendly, the people operating the bar, lounge area were not. We rented 4 rooms and they were all very spacious and nice, one room had a really funky smell like old food hidden somewhere. We left the windows open to air out but it never really left, hope they fixed that. walking distance to a few sights with shops and restaurants all around. Pretty good spot for the price.
Stayed 3 nights in Jun 2023
Response from Paul Nieders on Oct 4, 2023
Thank you for your kind review.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms modern, clean and spacious. Really good breakfast
Stayed 3 nights in Sep 2023
Response from Paul Nieders on Oct 20, 2023
Thank you very much for your review.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay
We had a nice stay with comfortable beds (one of which was a sofa bed). Upon check in we were given a free bottle of water in our room along with six free drinks at the front desk & two snacks. The hotel was conveniently located to Check Point Charlie but with other sites we walked about 30 minutes as we did not use the metro/subway/tram. The front desk staff were very friendly. I can't think of anything negative about the staff or hotel.
Stayed 4 nights in Sep 2023
Response from Paul Nieders on Oct 4, 2023
Thank you for your kind review.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This comfortable and clean hotel is in a great area for exploring Berlin. The hotel has very good amenities - a very filling breakfast to start the day and a bar with a nice terrace to finish it. Housekeeping was very diligent and the staff helpful.
Stayed 3 nights in Sep 2023
Response from Paul Nieders on Oct 4, 2023
Thank you for your kind review.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Paul Nieders on Oct 4, 2023
Thank you for your kind review.

2/10 Terrible

Kristine

Stayed 1 night in Aug 2023
Response from Paul Nieders Reservation on Aug 25, 2023
Thank you very much for your review.

10/10 Excellent

Barry

Traveled with family and small children
Liked: Cleanliness, staff & service
Perfect central location to see all Berlin has to offer.
Stayed 3 nights in Jun 2023
Response from Paul Nieders Reservation on Aug 14, 2023
Thank you for your feedback.

10/10 Excellent

Hoang, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Aug 2023
Response from Paul Nieders Reservation on Aug 14, 2023
Thank you for your feedback.

10/10 Excellent

Joe, Tustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice personnel
Stayed 2 nights in Aug 2023
Response from Paul Nieders Reservation on Aug 14, 2023
Thank you for your feedback.

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, for a good price. Friendly people
Stayed 3 nights in Jul 2023
Response from Paul Nieders Reservation on Jul 27, 2023
Thank you for your feedback.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there is air conditioning, the power only was on when your room access card was in the slot in the room. On warm days, it was quite warm when you first returned to the room.
Stayed 5 nights in Jul 2023
Response from Paul Nieders Reservation on Jul 27, 2023
Thank you for your feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Paul Nieders Reservation on Jul 27, 2023
Thank you for your feedback.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Good location, easily walkable to areas of interest.
Stayed 5 nights in Jul 2023
Response from Paul Nieders Reservation on Jul 17, 2023
Thank you for your review.

10/10 Excellent

Allison

Stayed 2 nights in Jul 2023
Response from Paul Nieders Reservation on Jul 27, 2023
Thank you for your feedback.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family enjoyed our stay! Great location and quiet at night. Wonderful staff!
Stayed 5 nights in Jun 2023
Response from Paul Nieders Reservation on Jul 7, 2023
Thank you for your review

10/10 Excellent

theresa

Stayed 1 night in Jul 2023
Response from Paul Nieders Reservation on Jul 27, 2023
Thank you for your feedback.

10/10 Excellent

Elisa Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to departure , we had a very enjoyable stay , staff was superb very friendly , our room was a suite for 5 people and we was surprised to see how large the rooms was 10/10 location , the hotel is central and very convenient to get around , would recommend this hotel to everyone , definitely would stay here again , very good for money.
Stayed 4 nights in Jun 2023
Response from Mercure on Jul 1, 2023
Dear Sir,Thank you very much for your comment about our facilities, we will be aware of any concerns to offer you the best attention. Best regardsHenry SepúlvedaReception

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Paul Nieders Reservation on Jul 17, 2023
Thank you for your review.