Ratings based on 1,176 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baden-Württemberg

Sehr schönes Hotel in der Stadtmitte

Posted Jan 25, 2016
Tolles Hotel, sehr schöner Aufenthalt. Wir sind von Mercure verzeugt. Viele Städte und immer die gleiche sehr gute Qualität.
Comment from Hotel Management
Jan 29, 2016 by Mercure Team , Hotel Management
Liebe Barbara, vielen lieben Dank für Ihren positiven Kommentar. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen ein schönes Wochenende!
Comment from Hotel Management
Jan 29, 2016 by Mercure Team , Hotel Management
Liebe Barbara, vielen lieben Dank für Ihren positiven Kommentar. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen ein schönes Wochenende!
Comment from Hotel Management
Jan 29, 2016 by Mercure Team , Hotel Management
Liebe Barbara, vielen lieben Dank für Ihren positiven Kommentar. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen ein schönes Wochenende!
Comment from Hotel Management
Jan 29, 2016 by Mercure Hotel , Hotel Management
Liebe Barbara, vielen lieben Dank für Ihren positiven Kommentar. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen ein schönes Wochenende!
Comment from Hotel Management
Jan 29, 2016 by Mercure Hotel , Hotel Management
Liebe Barbara, vielen lieben Dank für Ihren positiven Kommentar. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen ein schönes Wochenende!
Comment from Hotel Management
Jan 29, 2016 by Mercure Team , Hotel Management
Liebe Barbara, vielen Dank für Ihren Aufenthalt in unserem Haus und für das positive Feedback. Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Haus genossen haben und hoffen Sie bei Ihrer nächsten Reise nach Berlin wieder bei uns begrüßen zu dürfen. Herzliche Grüße Ihr Mercure Team
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location by Checkpoint Charlie!

Posted Jan 12, 2016
Pros: Location!
Location: A lot of the main attractions are within walking distance.
Lovely hotel. Stayed in a standard room- but it was a lot bigger than I expected which was great. Hotel staff very polite and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from milano

Confortevole,zona centrale e comodo con i mezzi

Posted Jan 6, 2016
Hotel molto accogliente,camere spaziosissime e dotate di molti comfort. Molto pulito e comodo x spostarsi in città sia a piedi sia con i mezzi (fermata U2 e U6 della metro e 2 linee di bus turistico). Non avevo la colazione ma sembrava abbondante (visto il prezzo) ma nel caso ci sono molte alternative nelle vicinanze. siamo arrivate prima dell'orario indicato di check in(15.00) e la camera ce l'avrebbero data solo pagando ma si possono lasciare i bagagli.
Comment from Hotel Management
Jan 8, 2016 by Mercure Team, Hotel Management
Dear Stefania Thank you for taking the time to evaluate our hotel. We are pleased again and again that our hotel and staff is appreciated by guests. We are looking for to welcome you in our hotel again. Best regards Your Mercure Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Napoli

Albergo in ottima posizione

Posted Jan 1, 2016
Pros: La posizione
Cons: Disponibilità del personale alla reception a comprendere una persona che non parla correttamente l'inglesen
Location: Faciltà di raggiungere i luoghi da visitare stante la centralità dell'albergo
Ottima vacanza in una Berlino bellissima. Bellissimi e caratteristici i mercatini di Natale.
Comment from Hotel Management
Jan 2, 2016 by Mercure Team, Hotel Management
Dear Biagio, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. Best regards Your MercureTeam
Comment from Hotel Management
Jan 2, 2016 by Mercure Team, Hotel Management
Dear Biagio, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. Best regards Your MercureTeam
Comment from Hotel Management
Jan 2, 2016 by Mercure Team, Hotel Management
Dear Biagio, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. Best regards Your MercureTeam
Comment from Hotel Management
Jan 2, 2016 by Mercure Team, Hotel Management
Dear Biagio Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. Best regards Your MercureTeam
Comment from Hotel Management
Jan 2, 2016 by Mercure Team, Hotel Management
Dear Biagio Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. Best regards Your MercureTeam
5 out of 5
Recommended
for Families
by A verified traveler from Glasgow Scotland

Very nice hotel close to checkpoint charlie

Posted Dec 28, 2015
Pros: The location, friendliness of staff and cleanliness of hotel
Cons: Just nit picking but maybe beds could be a bit better and towels could also be a bit thicker
We had a very nice stay at this hotel. It looked like our room had under gone a face lift as it was in first class condition. It had 2 very spacious bedrooms and very nice bathroom which had both a bath and a walk in shower. One of the bedrooms also had a balcony overlooking a courtyard.Also include in the room were bathrobes, slippers, a fridge, safe and plenty of wardrobe space and free wifi and a coffee maker. It was a short walk to Checkpoint Charlie and the museum and also not far from the Jewish Museum. We walked from there to Podstammer Platz which took Approx. 25 mins,which was very nice especially at Christmas. There were plenty of eating places and also a huge shopping mall, the Mall of Berlin. The transport system is very good but it is a nice city to walk as it is very flat with no hills to climb. myself and my wife are not brilliant these days for walking distances but coped very well in this city and saw most of the usual sight seeing parts by walking and only used public transport on one day. It is certainly a city we would like to visit again as we only spent 4 days on this visit and next time we would definately use the hotel again
Comment from Hotel Management
Jan 2, 2016 by Front Desk, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team
3 out of 5
Recommended
for Everyone
by A verified traveler from cheltenham

Nice hotel in a good central location

Posted Dec 27, 2015
Nice hotel an easy walk to the Brandenburg gate and other cool landmarks. Only problem was that what we thought was a double room actually had two singles pushed together with two single quilts, unclear on the booking but definitely worth checking before you go.
Comment from Hotel Management
Dec 31, 2015 by Front Desk, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team
Comment from Hotel Management
Dec 31, 2015 by Front Desk, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team
Comment from Hotel Management
Dec 31, 2015 by Front Desk, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team
Comment from Hotel Management
Dec 31, 2015 by Front Desk, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Team
Comment from Hotel Management
Dec 31, 2015 by Front Desk, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team
Comment from Hotel Management
Dec 31, 2015 by Front Desk, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Dec 20, 2015
Pros: The location and cleanliness and helpfulness of staff
Cons: Nothing really - the shower could have had a bit more pressure
Location: Checkpoint Charlie - very central for all places of interest in Berlin
This Hotel is very central and very good value for money.
Comment from Hotel Management
Dec 21, 2015 by Mercure Hotel & Residenz Berlin Checkpoint Charlie, Hotel Management
Dear, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. We wish you a merry christmas and a happy new year!
Comment from Hotel Management
Dec 21, 2015 by Mercure Hotel & Residenz Berlin Checkpoint Charlie, Hotel Management
Dear, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. We wish you a merry christmas and a happy new year!
Comment from Hotel Management
Dec 21, 2015 by Mercure Hotel & Residenz Berlin Checkpoint Charlie, Hotel Management
Dear, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. We wish you a merry christmas and a happy new year!
Comment from Hotel Management
Dec 21, 2015 by Front Office Mercure Hotel Checkpoint, Hotel Management
Dear, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. We wish you a merry christmas and a happy new year
Comment from Hotel Management
Dec 21, 2015 by Front Office Mercure Hotel Checkpoint, Hotel Management
Dear, Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. We wish you a merry christmas and a happy new year
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 26, 2015
Pros: Nettes Personal
Location: Beim Checkpoint Charlie...
Angenehmer Aufenthalt, saubere Zimmer, sehr hilfsbereites Personal
Comment from Hotel Management
Nov 29, 2015 by Employee, Hotel Management
Vielen Dank für ihre Netten Worte. Wir hoffen Sie bald wieder begrüßen zu dürfen. Ihr Mercure Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2015
Bon séjour tout c est bien passé Hotel bien placé
Comment from Hotel Management
Nov 13, 2015 by Mercure Team, Hotel Management
Dear Guest Thank you for your stay in our house and for the positive feedback. We are delighted that you enjoyed your stay in our house and hope on your next trip to Berlin again to welcoming you. Best regards Your MercureTeam
5 out of 5
Recommended
for Business Travelers
by A verified traveler

ジャーマンモダン

Posted Nov 8, 2015 on Hotels
久しぶりにメゾネットタイプの部屋に宿泊しましたが快適でした。
Comment from Hotel Management
Nov 15, 2015 by Employee, Hotel Management
Thank you for taking time to rate us. We are glad that you've enjoyed your stay and we hope to welcome you soon. Best regards Your Mercure Staff
Comment from Hotel Management
Nov 15, 2015 by Employee, Hotel Management
ありがとうございます、我々は、彼らが私たちを訪ねてくることを願っています