Exterior

Reviews of NH Berlin City Ost

4 out of 5
NH Berlin City Ost
Rathausstr. 2-3, Berlin, BE

Reviews

8.0

Very Good

Rating 10 - Excellent. 118 out of 459 reviews" "
Rating 8 - Good. 249 out of 459 reviews" "
Rating 6 - Okay. 63 out of 459 reviews" "
Rating 4 - Poor. 22 out of 459 reviews" "
Rating 2 - Terrible. 7 out of 459 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alma Vanessa

Stayed 1 night in Mar 2024

10/10 Excellent

Hans

Stayed 2 nights in Oct 2023
Response from Athanasia Kammenou - Front Office Manager on Nov 11, 2023
Dear Hans, we would like to thank you for taking the time to rate your recent stay at NH Berlin City Ost.It was a pleasure for us to have you as our guest and we hope to welcome you again soon.Best regards,

8/10 Good

Frank

Stayed 3 nights in Sep 2023
Response from Athanasia Kammenou - Front Office Manager on Oct 6, 2023
Dear Expedia Member, we would like to thank you for taking the time to rate your recent stay at NH Berlin City Ost.It was a pleasure for us to have you as our guest and we hope to welcome you again soon.Best regards,

8/10 Good

JUAN, BONITA SPRINGS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel location was perfect for my needs. The staff is wonderful, especially the cleaning one. The breakfast is great, enough of options, and they're open to requests. The only bad thing about the hotel, especially in the rooms, is that the old, stained, stained carpet, including a smell of old or cigarettes, when the air is still, but I know it's a decision of the owner of the hotel or the corporation whose runs it, and not of the staff of the day. Thank you.
Response from Victor Heilgermann on Sep 29, 2023
Dear Juan, thank you very much that you took the time to give us feedback.We are glad to hear that you enjoyed your stay with us.Please be sure that we will follow up your comments about the rooms. We are looking forward to welcome you again with us anytime soon.Best regards.Victor HeilgermannAssistant Front Office Manager

8/10 Good

JUAN, BONITA SPRINGS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel location was perfect for my needs. The staff is wonderful, especially the cleaning one. The breakfast is great, enough of options, and they're open to requests. The only bad thing about the hotel, especially in the rooms, is that the old, stained, stained carpet, including a smell of old or cigarettes, when the air is still, but I know it's a decision of the owner of the hotel or the corporation whose runs it, and not of the staff of the day. Thank you.
Stayed 1 night in Sep 2023
Response from Victor Heilgermann on Sep 29, 2023
Dear Juan, thank you very much that you took the time to give us feedback.We are glad to hear that you enjoyed your stay with us.Please be sure that we will follow up your comments about the rooms. We are looking forward to welcome you again with us anytime soon.Best regards.Victor HeilgermannAssistant Front Office Manager

8/10 Good

JUAN, BONITA SPRINGS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel location was perfect for my needs. The staff is wonderful, especially the cleaning one. The breakfast is great, enough of options, and they're open to requests. The only bad thing about the hotel, especially in the rooms, is that the old, stained, stained carpet, including a smell of old or cigarettes, when the air is still, but I know it's a decision of the owner of the hotel or the corporation whose runs it, and not of the staff of the day. Thank you.
Stayed 2 nights in Sep 2023
Response from Victor Heilgermann on Sep 29, 2023
Dear Juan, thank you very much that you took the time to give us feedback.We are glad to hear that you enjoyed your stay with us.Please be sure that we will follow up your comments about the rooms. We are looking forward to welcome you again with us anytime soon.Best regards.Victor HeilgermannAssistant Front Office Manager

8/10 Good

JUAN, BONITA SPRINGS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel location was perfect for my needs. The staff is wonderful, especially the cleaning one. The breakfast is great, enough of options, and they're open to requests. The only bad thing about the hotel, especially in the rooms, is that the old, stained, stained carpet, including a smell of old or cigarettes, when the air is still, but I know it's a decision of the owner of the hotel or the corporation whose runs it, and not of the staff of the day. Thank you.
Stayed 3 nights in Sep 2023
Response from Athanasia Kammenou - Front Office Manager on Sep 30, 2023
Dear Mr Juan,thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. Please accept my apologies that your experience did not live up to all your expectations.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,

8/10 Good

JUAN, BONITA SPRINGS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel location was perfect for my needs. The staff is wonderful, especially the cleaning one. The breakfast is great, enough of options, and they're open to requests. The only bad thing about the hotel, especially in the rooms, is that the old, stained, stained carpet, including a smell of old or cigarettes, when the air is still, but I know it's a decision of the owner of the hotel or the corporation whose runs it, and not of the staff of the day. Thank you.
Stayed 3 nights in Sep 2023
Response from Victor Heilgermann on Sep 29, 2023
Dear Juan, thank you very much that you took the time to give us feedback.We are glad to hear that you enjoyed your stay with us.Please be sure that we will follow up your comments about the rooms. We are looking forward to welcome you again with us anytime soon.Best regards.Victor HeilgermannAssistant Front Office Manager

8/10 Good

JUAN, BONITA SPRINGS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel location was perfect for my needs. The staff is wonderful, especially the cleaning one. The breakfast is great, enough of options, and they're open to requests. The only bad thing about the hotel, especially in the rooms, is that the old, stained, stained carpet, including a smell of old or cigarettes, when the air is still, but I know it's a decision of the owner of the hotel or the corporation whose runs it, and not of the staff of the day. Thank you.
Stayed 4 nights in Sep 2023
Response from Victor Heilgermann on Sep 29, 2023
Dear Juan, thank you very much that you took the time to give us feedback.We are glad to hear that you enjoyed your stay with us.Please be sure that we will follow up your comments about the rooms. We are looking forward to welcome you again with us anytime soon.Best regards.Victor HeilgermannAssistant Front Office Manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Stayed 3 nights in Aug 2023
Response from Victor Heilgermann on Aug 31, 2023
Lieber Stefan, vielen Dank für die positive Bewertung.Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 Good

Anna-Kirsti

Stayed 3 nights in Jul 2023
Response from Victor Heilgermann on Aug 31, 2023
Liebe Anna-Kirsti, vielen Dank für die positive Bewertung.Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 Good

moshe

The location. Rooms .sevice
Stayed 3 nights in Jul 2023
Response from Athanasia Kammenou - Front Office Manager on Jul 31, 2023
Dear Expedia Member, I am delighted that you had an unforgettable stay with us at the NH Berlin City Ost.We are truly grateful for the wonderful feedback you have given regarding our hotel, your stay and our team. We strive to offer our guests an unforgettable experience and your feedback and appreciation is the greatest motivation and reward for me and the team.It was a pleasure for us to have you as our guest and we hope to welcome you again soon.Best regards,

10/10 Excellent

Teddy

Stayed 3 nights in Jul 2023
Response from Athanasia Kammenou - Front Office Manager on Jul 31, 2023
Dear Expedia Member, we would like to thank you for taking the time to rate your recent stay at NH Berlin City Ost.It was a pleasure for us to have you as our guest and we hope to welcome you again soon.Best regards,

8/10 Good

Dominik

Stayed 7 nights in Jul 2023

8/10 Good

moshe

Stayed 2 nights in Jul 2023
Response from Athanasia Kammenou - Front Office Manager on Jul 24, 2023
Dear Expedia Member, thank you for choosing our hotel and for taking the time to share your experience with us here.We are already looking forward to seeing you again soon here at the NH Berlin City Ost and wish you all the best until then.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bra läge
Bra läge i förhållande till kollektivtransport. Även nära till ställen med frukost och snabblunch.
Stayed 3 nights in Jun 2023
Response from Victor Heilgermann on Jun 30, 2023
Dear Guest, thank you very much that you took the time to give us feedback.We are glad to hear that you enjoyed your stay with us.Thank you for the kind words in behalf of our lacation.We are looking forward to welcome you again with us anytime soon.Best regards

6/10 Okay

Catherine

Traveled with partner
Liked: Cleanliness
Air conditioning isn't very good. I requested a sheet twice and never received it. Hotel is not close to attractions.
Stayed 1 night in Jun 2023
Response from Victor Heilgermann on Jun 30, 2023
Dear Catherine, thank you very much that you took the time to give us feedback.Unfortunately we didn't reach your expectations Im sorry for this.We would be happy if you give us a second chance that we can proof to do better.Best regards

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Victor Heilgermann on May 30, 2023
Dear Kyra, thank you very much for your great feedback.We are looking forward to welcome you again anytime soon.Best regards

4/10 Poor

Paul

Stayed 3 nights in Mar 2023
Response from Victor Heilgermann on Mar 31, 2023
Dear Paul, thank you very much that you took the time to give us feedback. We are looking forward to welcome you again anytime soon.Best regards

8/10 Good

Helge

Stayed 3 nights in Feb 2023
Response from Athanasia Kammenou on Feb 28, 2023
Dear Helge, thank you very much that you took the time to give us feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you again anytime soon. Best regards

8/10 Good

Ryan

Stayed 3 nights in Feb 2023
Response from Victor Heilgermann on Mar 31, 2023
Dear Ryan, thank you very much that you took the time give us feedback.We are looking forward to welcome you anytime soon.Best regards

10/10 Excellent

Hans

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Athanasia Kammenou on Nov 29, 2022
Dear Hans, I would like to thank you very much for the positive rating. Nice that you were with us! We look forward to welcoming you to our house in the future. With kind regards,

10/10 Excellent

Lara

Stayed 1 night in Jul 2022
Response from Athanasia Kammenou on Aug 1, 2022
Dear Lara, thank you very much for your all round positive rating. We look forward to welcoming you back in the NH Berlin City Ost. Kind regards

10/10 Excellent

Colin

Liked: Cleanliness
Stayed 3 nights in Jul 2022

6/10 Okay

Amidala

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the lights wouldnt work
Stayed 1 night in May 2022
Response from Victor Heilgermann on May 31, 2022
Dear Amidala, thank you very much that you took the time to write us an feedback. We are looking forward to welcome you again any time soon. Best regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin
Good hotel , helpful staff . Have stayed in this area before , it’s a bit out of town but plenty of restaurants within a 20 minute walk and good transport connections to the centre of Berlin again probably only 20 minutes away. Area can seem bit unsafe at first glance but all is ok when you get used to it.
Stayed 5 nights in Apr 2022
Response from Victor Heilgermann on May 31, 2022
Dear Christopher, thank you very much that you took the time to write us an feedback. We are glad to hear that you enjoyed your stay with us. we are looking forward to welcome you again with us any time soon. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless clean, great location for airport express and connections around the city.
Stayed 1 night in Dec 2021
Response from Victor Heilgermann on Dec 23, 2021
Dear Guest thank you very much that you wrote us an feedback. We are very pleased to hear that you enjoyed your stay with us. We are looking forward to welcome you again. best regards

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price for the area great. Staff very friendly. We’ll come back
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Feb 2020
Response from Your NH Berlin City Ost on Mar 15, 2020
Sehr geehrter Gast, wir danken Ihnen für Ihre Bewertung und hoffen, Sie hatten einen schönen Aufenthalt bei uns.^ Liebe Grüße

8/10 Good

Liam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from NH Berlin City Ost on Feb 13, 2020
Sehr geehrter Liam, wir danken Ihnen für Ihre Bewertung und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from NH Berlin City Ost on Dec 18, 2019
Liebes Hotels.com Mitglied, ich möchte mich im Namen des Teams des NH Berlin City Ost recht herzlich für Ihr positives Rating bedanken. Wir würden uns sehr freuen, Sie bald wieder im NH Berlin City Ost begrüßen zu dürfen! Herzliche Grüße aus Berlin Ihr NH Berlin City Ost Team

6/10 Okay

Amir

Liked: Cleanliness
Stayed 4 nights in Oct 2019
Response from NH Berlin City Ost on Nov 21, 2019
Sehr geehrter Amir, danke für Ihre Bewertung. Mit freundlichen Grüßen

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel! I booked through Expedia for a party of 9 people for a New Year’s Eve trip and this hotel was so reasonably priced for its location. It’s only a 5-10 minute walk from the subway which takes you to all the major attractions throughout Berlin as well as the airport which made it very easy for such a large group to travel together. Whilst we were located on separate floors, the rooms were still very comfortable and clean. This is a BED BUG FREE hotel and the bathroom was also clean. We were room only, however there is a supermarket across the road and little cafes at the shopping centre near the subway station. The best thing about this hotel though is the lovely little Italian restaurant which is attached to it! I 100% recommend trying it if you’re staying at the hotel. The staff were very friendly and I would definitely stay here again.
Stayed 4 nights in Dec 2018
Response from NH Berlin City Ost on Nov 16, 2019
Dear guest, what a great review, thank you so much. We are glad to see that you had a good stay with us. We hope to see you again! Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from NH Berlin City Ost on Nov 21, 2019
Sehr geehrer Gast, vielen Dank für Ihre Bewertung. Liebe Grüße

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Fatemeh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i am happy with the service I received
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was good value and walking distance to SBahn and UBahn. Front desk staff was very helpful. The room was very quiet.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night sfat
Convenient location near the U Bahn and along the main road into the city. Frankfurter Allee stop is near where there is a mall and lots of food options. Room was spacious and comfortable, but could have been better if there were more chairs and a small table, and if the air conditioning worked, it got quite warm in the room. Otherwise, it was a very pleasant stay
Stayed 4 nights in May 2019

6/10 Okay

amirhossein

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is brilliant and very close to U5 just about 5 stops to central very convenient. I just want to big thanks to Eileen Hofmeister front office manager. She is amazing and very helpful with everything we needs. Thanks again Eileen your a super star:-) I don’t know about breakfast as we didn’t have breakfast and can’t comment. Overt all hotel is brilliant there wasn’t anything problem. I strongly recommended to all
Stayed 2 nights in Jan 2019
Response from NH Berlin City Ost on Feb 6, 2019
Dear guest, you are so kind. Thank you very much for your nice words, I am really happy about them, you made my day. Kind regards Eileen

4/10 Poor

Verified traveler

Stayed 3 nights in Jan 2019

8/10 Good

EC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was with mould,the furniture old and damaged, the pillows old! Definitely not a 4 starts hotel!
Stayed 5 nights in Dec 2018

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We had a superior room which was very spacious. Everything was super except the bed was a little too firm for us. Also, the shower doors leaked so thank goodness we had extra towels to put down on floor. Our room was very quiet considering we were across from elevators and on the road side. Breakfast was good. Wifi was good. There was a shopping mall in walking distance and 2 U-bahn stops. Hotel staff excellent and friendly!!!
Stayed 3 nights in Dec 2018

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a short stay.
Stayed in a superior room which is much better than the standard room I have had before. Has tea and coffee and is bigger. Building work opposite start at 7am so can be a nuisance if your room is at the front. Staff were all helpful and spoke good English. Usual bag drop off and could keep the room until 12 noon. Took note of my special request which often doesn't happen. There is a sauna.Close to the U and S lines and one change needed from Schoenfeld airport. Didn't have breakfast and local cafés near by. No proper lounge area. If you need to be in east Berlin this is fine but not close to the centre.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Quiet and near public transit. Room was a bit warm despite it being cool outside so kept windows open. Staff was helpful. Bed was comfortable. Free internet was reasonable for my work.
Stayed 7 nights in Oct 2018

8/10 Good

josy, Columbia Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice, comfortable but night staff could be friendlier. Close to shopping stores and restaurants
Stayed 2 nights in Oct 2018