Ratings based on 2,530 Verified Reviews

4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Well positioned and great value for money

Posted Feb 22, 2017
Pros: Value for money; friendliness of staff; location; breakfast choice.
Cons: No complaints
Location: Within an easy walk of Alexander Platz and the station. Some nice restaurants and bars in the area too.
We booked blind relying on the reviews of others and the fact that the hotel is centrally positioned. The room was as one would expect, but I was really impressed with the other facilities such as the bar and restaurant area, which were excellent. Breakfast offered a great choice and was first class. The staff were very helpful and courteous from start to finish. Overall our experience was great and I'd be happy to recommend this hotel. No complaints whatsoever and I'll certainly return when I next visit Berlin.
Comment from Hotel Management
Mar 3, 2017 by Assistant Manager, Hotel Management
Dear Andrew, thank you so much for your wonderful feedback. I love to share this with our team and hope to welcome you again soon. Yours sincerely Claudia Ulbricht
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Hotel, 5 minutes walk to Alexanderplatz. Good cent

Posted Feb 18, 2017
Pros: Cleanliness.
Cons: The tea and coffee facilities as well as toiletries to be filled each day rather than having to phone through to reception to ask for more.
Location: Central location and plenty to do and see close by.
Hotel nice and clean. We used a family room, 2 adults and 1 child. Had space to walk round. Bathroom modern and clean. The hotel was busy being half term and breakfast time was busy. That said, the service was great and the food tasty. Bar facilities good. Didn't use the leisure facilities.
Comment from Hotel Management
Feb 20, 2017 by Assistant Manager, Hotel Management
Dear Heskey, Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay with us. Yours Sincerely Claudia Ulbricht
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

comfortable central hotel

Posted Feb 15, 2017
Cons: Very annoying is the hotel has the modern habit of most hotels of advertising 'room only' prices with breakfast being an expensive add on,
This hotel is a short walk from the u2 u bahn. This line is very handy for getting to the main tourist sites. The hotel is of the excellent standard of comfort and with all the facilities standard with the Novotel chain.
Comment from Hotel Management
Feb 16, 2017 by Assistant Manager, Hotel Management
Dear Meryn, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel. Sincerely, Claudia Ulbricht
4 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Good hotel, great staff.

Posted Jan 28, 2017
Clean, functional & efficient. Great, helpful staff.
Comment from Hotel Management
Jan 30, 2017 by Assistant Manager, Hotel Management
Dear G, Thank you for your kind feedback and we hope to see you again soon for another pleasant stay with us. Yours Sincerely Claudia Ulbricht
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Cons: the shower was a bit bizzare (no courtain or anything) and the queues at the reception were a bit of a nuisance...
Location: a conference at ESMT? ;-)
OK, nice but nothing spectacular... conveniently located...
Comment from Hotel Management
Jan 30, 2017 by Assistant Manager, Hotel Management
Dear PJ, We appreciate your comments regarding your stay and we regret that we did not meet all of your expectations. At the moment we are adding some curtains in these bathrooms. We hope that you will give us the opportunity to better serve you in the near future. Kind Regards Claudia Ulbricht
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2017
Ideal location for shopping, sightseeing and eating.
Comment from Hotel Management
Jan 25, 2017 by Assistant Manager, Hotel Management
Thank you for staying with us and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Claudia Ulbricht
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel for cheap price

Posted Jan 20, 2017
The room was just as good as the professional photos showed and was so much bigger than I thought it would be. Very comfortable bed and large modern bathroom. Great location as we could either walk to most places or use the nearby metro.
Comment from Hotel Management
Jan 25, 2017 by Assistant Manager, Hotel Management
Thank you for staying with us and the great response! Looking forward to welcome you again to our hotel. Yours sincerely Claudia Ulbricht
4 out of 5
Recommended
for Everyone
by A verified traveler from scarsdale,NY

Nice hotel with good location to attractions.

Posted Jan 4, 2017
Very helpful staff. Very kid friendly. Hotel within walking distance of many restaurants and attractions. Good value.
Comment from Hotel Management
Jan 6, 2017 by Assistant Manager, Hotel Management
Dear Michele, thank you for the good feedback! I will share it with our team and hope to welcome you again soon. Sincerely Claudia Ulbricht
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Great hotel, great location. The only downfall was breakfast was a bit pricey but a good selection of food.
Comment from Hotel Management
Jan 3, 2017 by Assistant Manager, Hotel Management
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Looking forward to welcome you again soon to our hotel. Sincerely Claudia Ulbricht
5 out of 5
by A verified traveler

Posted Dec 27, 2016 on Hotels
Great location on Museum island and close to underground stop.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you for the great rating and w hope to welcome you again soon. Sincerely Claudia Ulbricht