Ratings based on 6,059 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Frankfurt

Excellent location, easy for transportation

Posted Mar 8, 2017
Pros: location.
Cons: The elevators are very busy in the morning
the hotel is located in the Alex platz with all kinds of transportations, metro, trams, bus. In walking distance, you could reach several landmarks at Berlin, eg., St.Mary Church, TV tower. The hotel staff is friendly and clear for instructions.
Comment from Hotel Management
Mar 17, 2017 by m, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martina M., Senior Customer Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from BC

good location but they charge you for the internet

Posted Mar 7, 2017
Pros: Location and shower
Cons: Internet access, it needs to be free and abundant.
Location: Lots of shops plus a stop on the tourist bus routes. Very well connected for buses, trams and underground.
Nice room, cleaned and made up expertly each day, but far too hot and I couldn't sleep with the window open because of the noise or find a way to control the air conditioning. Good breakfast buffet. The bar in the room was very full and refilled every day, but no tea or coffee making facilities in the room. Charging nearly 10 Euros a day (even more by the minute and the hour) for internet use was a blow, the more so because in the evenings it was oversubscribed and sluggish at best.
Comment from Hotel Management
Mar 8, 2017 by m, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. There is a switch in the rooms to regulate. Please report directly on site, as this can help you quickly.We hope to welcome you back to our hotel very soon! Sincerely, Martina M., Senior Customer Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location right in the heart of Berlin.

Posted Mar 6, 2017
Pros: Location was very good and convenient.
Had a great stay and a very good location. Room was tidy and the reception staff were very friendly. Would stay again.
Comment from Hotel Management
Mar 8, 2017 by m, Hotel Management
Dear Guest, thank you very much for your very positive review. We are pleased to have achieved the success 100% guest satisfaction. The best compliment for us is when our guests say, will come again. We remain as we are. You are always welcome in our m Park Inn Hotel! Sincerely, Martina M., Senior Customer Manager
3 out of 5
by A verified traveler

Great locations, no free wifi :(

Posted Mar 5, 2017
Facility and staff were quite good, but it really bums me down to pay almost 10 euros per day for wifi access. I know Germany has a very strict policy on piracy and whatnot, but no one should be charged extra for internet when they are already paying for the room itself. And one more thing, no 24 hours room service either.
Comment from Hotel Management
Mar 9, 2017 by m, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Martina M., Senior Customer Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Good hotel is great location

Posted Mar 4, 2017
Pros: Excellent location for exploring Berlin. Close to public transport.
Cons: Bigger rooms, would rather the bathroom be separated from the room by more than a curtain. Free or cheaper wifi.
Stayed at this hotel for 2 nights. It is in a great location as it is in the centre of Berlin, and within walking distance of both the U-Bahn and the S-Bahn. There are plenty of shops and restaurants nearby. Rooms have a mini-fridge, safe, and hairdryer. View from our room was good. Rooms are quite small, and there was only a curtain to separate the shower from beds. Beds only came with one pillow each but the hotel were happy to provide us with more. A major drawback is that wifi is not free, it is 9.50EURO per day. On the day we were leaving, checkout was at 12pm but our flight was not until 6pm. The hotel have a luggage storage room but they charged 2EURO per bag.
Comment from Hotel Management
Mar 9, 2017 by m, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We are a large hotel with a high occupancy. We also want to offer our guests the best possible service. Unfortunately, we live in uncertain times and our hotel is situated at the busiest place in Berlin. We therefore do everything to provide the highest possible level of security to our guests. We charge a fee of 2.00 € per piece of luggage. Each piece of luggage is given a sticker with the name of the guest. We are convinced that this handling makes a high level of security possible for all our guests. We hope to welcome you back to our hotel very soon! Sincerely, Martina M., Senior Customer Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent, centrally located hotel

Posted Mar 1, 2017
Pros: Location couldn't be beaten. And Berlin has a superb public transport system on which the hotel has a prime spot.
Cons: Check in was a bit slow, and having two separate lanes led to a bit of chaos when people started cutting the line.
Location: Everything is easily reachable from the hotel. A day pass on the transport system is only 7 euro for unlimited train/bus/tram/underground trips.
Room was excellent, very clean and well laid out. We were upgraded on arrival to the 32nd floor with a direct view of the TV Tower which is an awe-inspiring sight. The elevators are super-fast, so rooms up high are not an issue. They even provide a refrigerator so you can keep your own drinks cool. The hotel is opposite the Galleria department store which includes an excellent selection of well-priced food and drink.
Comment from Hotel Management
Mar 2, 2017 by m, Hotel Management
Dear Guest, thank you very much for your very positive review. We are pleased to have achieved the success 100% guest satisfaction. We remain as we are. You are always welcome in our m Park Inn Hotel! Sincerely, Martina M., Senior Customer Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from england

Good location

Posted Mar 1, 2017
Busy hotel. Staff sometimes rude. Room comfortable but had to pay for wifi!!
Comment from Hotel Management
Mar 2, 2017 by m, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. Through criticism and praise it is possible to us the quality of our house in all areas Steadily improve. Please tell us exactly what you thought was unfriendly. We hope to welcome you back to our hotel very soon! Sincerely, Martina M., Senior Customer Manager
2 out of 5
by A verified traveler from Greece

Posted Feb 28, 2017
Pros: The view.
Cons: Wi-fi internet connection should be free.
Location: Very central located on Alexanderplatz, access to all means of transport.
What I found really disappointing regarding the hotel was the fact that wi-fi connection was not free. You had to pay extra 10 Euro per day in order to have internet for 24 hours.
Comment from Hotel Management
Mar 1, 2017 by m, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Martina M., Senior Customer Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from solihull, england

Good location

Posted Feb 27, 2017
Good location for everything and easy to navigate back to when you went out for the day.
Comment from Hotel Management
Feb 28, 2017 by m, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martina M., Senior Customer Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect central location

Posted Feb 18, 2017
Pros: Location
Cons: Tea & coffee making facilities in the room
Perfect central location for visiting the sites around Berlin. Bus TXL from airport straight to the door and only Euro 2.80 each. We found all sites we wanted to visit were within walking distance of the hotel - FANTASTIC
Comment from Hotel Management
Feb 20, 2017 by m, Hotel Management
Dear Guest, thank you very much for your very positive review. We are pleased to have achieved the success 100% guest satisfaction. We remain as we are. You are always welcome in our m Park Inn Hotel! Sincerely, Martina M., Senior Customer Manager