Ratings based on 3,637 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rickmansworth

Excellent hotel close to amenities

Posted Feb 21, 2017
When arriving at the hotel we were greeted by a friendly and very helpful receptionist. We arrived at about 12pm and even though check-in time was 3pm we were allocated our room straight away with lovely views overlooking Berlin Zoo. The spa and pool area was as excellent as can be seen in the advertised pictures. It is a great way to relax and unwind after a days sightseeing. The bar area is cosy and is a great place to sit down with a cool beer or refreshing cocktail. We have to have a final mention of one particular bar-staff (Angela) who was friendly, chatty and always willing to answer any questions we had - Angela is a great asset to the Pullman !
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fab hotel!

Posted Feb 21, 2017
Really nice place to stay, very luxurious, worth every star! Very clean, very cosy! My only complaint is that my room was incredibly warm and although I turned the heating down to the lowest possible, it was still very warm! Also, we had issues with our TV, the English channels really struggle to work, it would be useful to have English subtitles on the German channels at least just so it's possible for us to watch some tv, especially because the English movies are overpriced. When I asked reception to send someone to help with the tv they sent someone who could not speak English, this was a pain because I couldn't explain the problem I had. Other than that it's a fab place, and I have no other complaints! :)
3 out of 5
Recommended
for Everyone
by A verified traveler from LDN

Decent hotel, not worthy of 5*

Posted Feb 21, 2017
Everytime went to grab door handle got an electric shock!! Not what you think a 5* would look like.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Class Hotel

Posted Feb 20, 2017
Pros: Semih Kuyoglu at the front reception could not have been more helpful.A credit to the Hotel. Cleaning staff for the room, outstranding
Cons: Perfect, the bar prices and a little pricey but would expect that from a Hotel of this standing
Location: Very central and lots of restaurants and eating establishments very close. Easy access to public transport
More a business mans Hotel, however stayed for 5 nights and made a family holiday all the more perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel near the Tiergarten

Posted Feb 10, 2017
Pros: The hotel was very clean and smart. We ate in the hotel bar one evening and the food was very good.
Cons: Only issue was that I couldn't find the ironing room on the second floor. It wasn't signposted at all but I didn't need it in the end anyway.
Overall I found the stay at the hotel very enjoyable. The staff were really nice and the pool and spa facilities were very high quality and well looked after. The location of hotel was great with either a 30min walk to the Reichstag or a 5min walk to the local metro station.
Comment from Hotel Management
Feb 16, 2017 by Pullman Berlin Schweizerhof, Hotel Management
Dear Guest, thank you so much for your kind feedback. It was a pleasure to have you with us in the capital city of Germany. We look forward to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
The service was very good but the room was not that good
Comment from Hotel Management
Feb 7, 2017 by Pullman Berlin Schweizerhof, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We look forward to welcome you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
Very comfortable, clean, great staff, great location, lots of comodities I recommend it and I will stay there again next time in Berlin
Comment from Hotel Management
Feb 7, 2017 by Pullman Berlin Schweizerhof, Hotel Management
Dear Guest, many thanks for your kind feedback. It was a pleasure to have you with us in Berlin. We look forward to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Standish

Excellent hotel in prime situation

Posted Feb 4, 2017
Pros: Clean, modern but still classical
Cons: The heating in the room was a little too hot even with the aircon on permanently.
Location: Really excellent close to railway station, U,S bahns . The Gedachtnis Kirche is nearby as is the Zoo and the shopping area of the Kurfurstendamm.
we stayed here this last week and found everything was excellent. We arrived well before the 3pm first access time due to our early flight but nothing was too much trouble and we were allocated our room straightaway. Large room with very comforatble furnishings and well equipped modern bathroom. We had chosen to have breakfast at the hotel and found the buffet breakfast excellent with a really wide choice and very attentive staff.
Comment from Hotel Management
Feb 7, 2017 by Pullman Berlin Schweizerhof, Hotel Management
Dear Pete, thank you for taking the time to tell us about your experience at our Hotel. We are happy that you enjoyed everything in our hotel. We look forward to welcome you very soon again.
5 out of 5
Recommended
for Families
by A verified traveler from London

Great Hotel!

Posted Jan 20, 2017
We went to Berlin for only 3 days, the weather was miserable and I was very sick. However, my family and I managed to enjoy our time there and have a good first impression of the city and the Berliners, mainly because of this hotel and its staff. The hotel is absolutely spotless, well organized and every section works beautifully - swimming pool, spa, gym, room service, all complemented with a very generous breakfast. Unfortunately, I didn't like the restaurant menu but the staff graciously recommended another one nearby, which was perfect for us (Osteria). We called half hour before saying that we would arrive at 11am, instead of 3 pm as stated on the reservation, and we were surprised that there was no fuss about it and we had our room straight away. The room was super comfortable and the Nespresso machine in there was a very nice touch.
Comment from Hotel Management
Jan 20, 2017 by Pullman Berlin Schweizerhof, Hotel Management
Dear Maris, thank you so much for your detailed feedback about your recent stay. It is a great pleasure to read such nice compliments. It was a great pleasure to have you here. We look forward to welcome you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Jan 9, 2017
Lovely hotel, rooms very clean. Good breakfast selection. Friendly staff. Will stay there again when next in Berlin. We even got an upgrade which was an unexpected treat .
Comment from Hotel Management
Jan 10, 2017 by Pullman Berlin Schweizerhof, Hotel Management
Dear Guest, thank you for taking the time to tell us about your experience at our Hotel. We are happy that you enjoyed everything in our hotel. We look forward to welcome you very soon again.