We were so looking forward to taking our mum away for new years but the rude and unhelpful staff honestly ruined our trip. The rooms were fine and the beds comfy but we paid a lot of money and I regret staying here. If you're looking for a luxury hotel with polite staff please don't stay here. We asked the waiter in the hotel restaurant if we could book a table and he said to come back later as they were too busy (there was 5 tables full for ref). So so rude let alone if you're GUESTS of the hotel.
I've never had a problem with a radisson hotel but I won't be staying in this one again.
Comment from Hotel Management
Jan 7, 2017 by Stefanie Korte, Hotel Management
Dear LM, many thanks for taking your time to let us know about your recent visit. We liked reading that you enjoyed our comfy beds and rooms and this should have been topped by our usually great service but somehow this opportunity was missed by us and I apologise sincerely for these shortfall. We would love to welcome you back to prove that we can do better than this. With best wishes, Stefanie, Guest Experience Manager